Bank accounts

Brand Customer
happiness

What does this mean? This score shows how happy a company's customers are with it. A higher score means a company has happier customers than most of its competitors.

Customer
trust

What does this mean? This score shows how much trust customers place in a brand. A higher score means more customers trust the brand than others in this sector.

Complaints
performance

What does this mean? This score shows how good a company is at handling complaints. A higher score means the company gets it right more often than its competitors.

Transparency
rating

What does this mean? This score shows how good a company is at telling you everything you need to know, in a language you can understand. A higher score means the company is more transparent than its competitors.

Fairer Finance score

Cumberland Building Society

90% 71% 88% 43% 73%

First Direct

83% 70% 85% 46% 71%

Co-operative Bank

69% 58% 75% 75% 69%

Nationwide

74% 63% 71% 67% 69%

Smile

71% 64% 75% 60% 68%

Metro Bank

70% 64% 63% 70% 67%

Norwich & Peterborough Building Society

75% 63% 67% 60% 66%

Marks & Spencer

77% 72% 77% 37% 66%

TSB

63% 49% 80% 68% 65%

Bank of Scotland

56% 39% 87% 72% 64%

Halifax

61% 44% 87% 49% 61%

Lloyds Bank

56% 38% 79% 68% 60%

Barclays

56% 40% 67% 70% 58%

Yorkshire Bank

62% 50% 76% 42% 57%

Danske Bank

55% 42% 84% 48% 57%

Clydesdale Bank

55% 45% 76% 42% 54%

HSBC

55% 40% 85% 38% 54%

Santander

61% 45% 64% 42% 53%

Natwest

55% 39% 72% 36% 51%

Bank of Ireland

44% 39% 54% 60% 49%

Ulster Bank

47% 26% 71% 45% 47%

Royal Bank of Scotland

50% 27% 72% 36% 46%