Bank of Scotland

Bank of Scotland is one of the oldest banks in the UK, with a history dating back to 1695. It has been a subsidiary of Lloyds Banking Group since 2009.

Lloyds Banking Group is listed on the London Stock Exchange and is a member of the FTSE 100.

As well as the Lloyds and Bank of Scotland brands, the group also owns Halifax, MBNA, Scottish Widows and Birmingham Midshires.

Bank of Scotland offers a comprehensive range of banking and insurance products. You can open a current account or savings account and take out a mortgage or personal loan. It also offers credit cards and several insurance products.

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Bank accounts

Ranked 7^th of 30 providers reviewed.

Customer happiness score	63.35%
Customer trust score	61.59%
Complaints performance	68.62%
Transparency rating	76.86%
Fairer Finance score Reviewed Autumn 2023	68%

Breakdown Cover

Ranked 16^th of 31 providers reviewed.

Customer happiness score	48.08%
Customer trust score	55.13%
Complaints performance	62.45%
Transparency rating	76.37%
Fairer Finance score Reviewed Autumn 2023	61%

Car insurance

Ranked 5^th of 49 providers reviewed.

Customer happiness score	68.98%
Customer trust score	71.66%
Complaints performance	71.18%
Transparency rating	74.17%
Fairer Finance score Reviewed Autumn 2023	72%

Credit cards

Ranked 3^rd of 34 providers reviewed.

Customer happiness score	64.06%
Customer trust score	63.38%
Complaints performance	68.85%
Transparency rating	77%
Fairer Finance score Reviewed Autumn 2023	68%

Home emergency cover

Ranked 19^th of 35 providers reviewed.

Customer happiness score	44.61%
Customer trust score	59.31%
Complaints performance	72.3%
Transparency rating	70.46%
Fairer Finance score Reviewed Autumn 2023	62%

Home insurance (building and contents)

Ranked 3^rd of 46 providers reviewed.

Customer happiness score	70.04%
Customer trust score	62.45%
Complaints performance	72.74%
Transparency rating	81.25%
Fairer Finance score Reviewed Autumn 2023	72%

Investing and pensions

Ranked 1^st of 27 providers reviewed.

Customer happiness score	77.59%
Customer trust score	63.56%
Complaints performance	86.22%
Transparency rating	80.51%
Fairer Finance score Reviewed Autumn 2023	77%

Mortgages

Ranked 10^th of 23 providers reviewed.

Customer happiness score	55.92%
Customer trust score	53.32%
Complaints performance	78.96%
Transparency rating	64.14%
Fairer Finance score Reviewed Autumn 2023	63%

Personal loans

Ranked 11^th of 27 providers reviewed.

Customer happiness score	56.29%
Customer trust score	58.49%
Complaints performance	68.7%
Transparency rating	70.07%
Fairer Finance score Reviewed Autumn 2023	63%

Savings Accounts

Ranked 29^th of 53 providers reviewed.

Customer happiness score	52.71%
Customer trust score	60.33%
Complaints performance	68.7%
Transparency rating	79.7%
Fairer Finance score Reviewed Autumn 2023	65%

Cash withdrawal fee in UK (own bank) i	£0.00
Annual fee i	£0.00
Part of FSCS i
Unpaid transaction fee i
Bankers draft/cheque fee i	Not available
Faster Payment limit i	£250,000.00
Maximum cash machine withdrawal per day i	£500.00
Can you use your card to pay for items overseas? i

Add-ons, cashback and rewards i	European and UK family travel insurance from AWP Assistance UK Ltd, AA Breakdown Family Cover and Mobile Phone Insurance.
Part of FSCS or international equivalent i

Add-ons, cashback and rewards i	Worldwide AWP Assistance UK travel insurance (including winter sports) for holder & family, AA family breakdown cover (UK), mobile phone insurance from LSG
Part of FSCS or international equivalent i

Arranged overdraft limit i	£2,000.00
Tiered repayment of overdraft i
Switching / sign up incentive i

Duration of 0% balance transfer offer period i	22 or 14 months
Balance transfer fee during promotional period i	1.99% or 3.49%
Representative APR i	23.9%
Balance transfer rate during promotional period i	0%
Highest balance transfer fee during promotional period (%) i	3.49%
Representative balance transfer rate i	1.8045%
Risk based? i

Duration of 0% balance transfer offer period i	17 or 12 months
Balance transfer fee during promotional period i	2.99% or 3.49%
Representative APR i	23.9%
Balance transfer rate during promotional period i	0%
Highest balance transfer fee during promotional period (%) i	3.49%
Representative balance transfer rate i	1.8045%
Risk based? i

Duration of purchases offer period i	17 or 12 months
Representative APR i	23.9%
Highest APR i	29.9%
Purchase rate during promotional period i	0%
Representative purchase rate i	1.8045%
Number of days before interest is charged on purchases i	56 days
Risk based? i

Duration of purchases offer period i	6 months
Representative APR i	23.9%
Highest APR i	29.9%
Purchase rate during promotional period i	0%
Representative purchase rate i	1.8045%
Number of days before interest is charged on purchases i	56 days
Risk based? i

Home Security Cover i
Home Emergency Cover limit i	£1,000.00
Primary Heating System i
Cover Type i	Add-On
Internal plumbing and drainage i
Boiler breakdown cover i
Pest infestation cover i
Alternative Accommodation Cover i	£250.00
Unoccupied period i	60
Annual boiler service i
Internal gas supply pipe cover i
Domestic Power supply covered? i
Claims limit i	Unlimited

Alternative accommodation cover limit for buildings i	£100,000.00
Theft from outbuildings i	£5,000.00
Protection against inflation (Buildings)
Matching sets (contents) i	50% of the cost of replacing the undamaged parts
Contents compulsory excess i	£100.00
Property owner liability i	£2,000,000.00
Cancellation fee within 14 days i	£0.00
Contents cover limit i	£250,000.00
Alternative accommodation cover limit for contents i	£25,000.00
Buildings cover limit i	Unlimited
Cancellation fee after 14 days i	£0.00
Liability to domestic employees i	£10,000,000.00
Trace and access i	£5,000.00
Keys/locks if lost or stolen (Buildings) i	Sum insured
Liability as a tenant i	£10,000.00
Replace belongings new for old i
Flood excess i	£100.00
Escape of water excess (minimum) i	£100.00
Money in the home i	£500.00
Visitor's possessions i	Sum insured
Office equipment i	£0.00

Account closure fee	£0.00
Charge for transferring investments to another platform i	£0.00
Charge for automatic reinvestment	2% (Max £9.50)
Charge for transferring cash to another platform	£0.00
Early Account Closure Fee (12 months or less)	£0.00
Inactivity Charge	£0.00
Charge for selling holdings if not enough money in account to pay other charges	£9.50
Charge for telephone/postal share dealing	£25.00
Same Day Payment Charge	£0.00
Cost of receiving paper statements for a year	£0.00
App available i

Account closure fee	£0.00
Charge for transferring investments to another platform i	£0.00
Charge for automatic reinvestment	2% (Max £9.50)
Charge for transferring cash to another platform	£0.00
Early Account Closure Fee (12 months or less)	£0.00
Inactivity Charge	£0.00
Charge for selling holdings if not enough money in account to pay other charges	£9.50
Charge for telephone/postal share dealing	£25.00
Same Day Payment Charge	£0.00
Cost of receiving paper statements for a year	£0.00
App available i

Annual cost of regular payments (drawdown)	£180.00
Fee for setting up drawdown	£0.00
Charge for taking whole pot under triviality rules	£90.00
Account closure fee	£0.00
Charge for transferring cash to another platform	£0.00
Charge for transferring investments to another platform i	£0.00
Charge for automatic reinvestment	2% (Max £9.50)
Charge for withdrawing your tax-free lump sum	£90.00
Cost of adding funds to drawdown, or reviewing flexi-access drawdown (not capped)	£90.00
Charge for purchasing an annuity	£90.00
Charge for telephone/postal share dealing	£25.00
Same Day Payment Charge	£0.00
Cost of receiving paper statements for a year	£50.00

Cost (Year 1) i	£212.67
Account closure fee	£0.00
Charge for transferring investments to another platform i	£0.00
Does the provider have a mobile app?
Charge for selling holdings if not enough money in account for charges	£0.00
Completing paper applications	£0.00
Cash withdrawal by BACs	£0.00
Same day payment/payment by CHAPs	£25.00
Early account closure fee	£0.00
Cost of receiving paper statements for a year	£50.00
Charge for transferring cash to another platform i	£0.00

Escape of water excess for buildings i	£100.00
Matching sets (Buildings) i	50% of the cost of replacing the undamaged parts
Frozen pipes i
Underground pipes, cables and tanks i	Covered as standard
Selling your home i
Emergency entries i
Accidental damage to drains i
Buildings compulsory excess i	£100.00
Unoccupied period i	60 days
Property owner liability i	£2,000,000.00
Helpline i
Cancellation fee after 14 days (buildings) i	£0.00
Amendment fee (telephone) i	£0.00

Cost (Year 1) i	£687.50
Account closure fee	£0.00
Charge for transferring investments to another platform i	£0.00
Does the provider have a mobile app?
Charge for selling holdings if not enough money in account for charges	£0.00
Completing paper applications	£0.00
Cash withdrawal by BACs	£0.00
Same day payment/payment by CHAPs	£25.00
Early account closure fee	£0.00
Cost of receiving paper statements for a year	£50.00
Charge for transferring cash to another platform i	£0.00

Bank of Scotland

Bank accounts

Basic bank accounts

Premium bank accounts

Student bank accounts

Credit cards

0% balance transfer credit cards

0% purchase credit cards

Home emergency cover

Home insurance (building and contents)

Buildings insurance

Contents insurance

Investing and pensions

Fund and Share Accounts (for high frequency trading)

Fund and Share Accounts (for low frequency trading)

Income Drawdown products (self-invested)

Ready-made General Investment Accounts

Ready-made Personal Pensions

Ready-made Stocks and Shares ISAs

Self-invested Personal Pensions (SIPPs)

Stocks and Shares ISAs (self-invested)

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