Bank of Scotland
The Bank of Scotland is owned by Lloyds Banking Group. Other brands in the same group include Halifax, Lloyds Bank and Birmingham Midshires.
Though they have similar names, don’t get the Bank of Scotland confused with Royal Bank of Scotland – they’re two different organisations!
As part of a major group, Bank of Scotland is able to offer a comprehensive range of banking products. It offers everything from current accounts to savings, credit cards, personal loans and more.
It tends to have lower trust and happiness scores than Halifax. But for all intents and purposes, it is really the same bank. Take note of its particularly low customer trust score for its personal loans.
Both Halifax and Bank of Scotland perform well in terms of complaints handling, and it also does relatively well in our transparency analysis.
This leaves the Bank of Scotland mid-table or above in most product areas where it is rated by Fairer Finance, which is enough for it to achieve a Bronze Fairer Finance Ribbon for its bank account and credit card products.