The Co-operative Bank is now mostly owned by private equity investors, with only a small percentage of shares owned by the Co-operative Group.
While the bank continues to retain its ethical focus, it is undergoing a period of considerable change. In spite of its financial difficulties, the bank has retained its above average trust and satisfaction scores in most areas.
However, its record on complaints and transparency is not quite as reliable. Its trust ratings fluctuate greatly from product to product, but for its mortgages it obtained a well below average trust score. It also finds itself in the poorest transparency tier among mortgage providers.
However, it does much better in other areas of its business, picking up Silver Fairer Finance Ribbons for its credit cards and personal loans.
Furthermore, its made great progress in bank accounts, for which it now holds a Gold Fairer Finance Ribbon.