Marks & Spencer
Marks & Spencer is one of Britain's most recognisable high street brands. It has taken its reputation into its banking arm, which is reflected in its high happiness and trust scores.
The banking segment of M&S is owned by HSBC. While M&S has great customer happiness and trust scores, it has a mid-table record on complaints handling - which can drag its overall scores down.
Nevertheless, it is a consistent ribbon winner and holds a Bronze Fairer Finance Ribbon for credit cards, as well as a Silver Ribbon for its current accounts.