Credit cards

Brand Customer
happiness

What does this mean? This score shows how happy a company's customers are with it. A higher score means a company has happier customers than most of its competitors.

Customer
trust

What does this mean? This score shows how much trust customers place in a brand. A higher score means more customers trust the brand than others in this sector.

Complaints
performance

What does this mean? This score shows how good a company is at handling complaints. A higher score means the company gets it right more often than its competitors.

Transparency
rating

What does this mean? This score shows how good a company is at telling you everything you need to know, in a language you can understand. A higher score means the company is more transparent than its competitors.

Fairer Finance score

First Direct

71% 68% 85% 61% 71%

Saga

73% 52% 84% 74% 71%

John Lewis

79% 73% 85% 37% 68%

Halifax

57% 45% 87% 79% 67%

Nationwide

71% 61% 71% 64% 67%

American Express

66% 59% 78% 50% 63%

British Airways

67% 59% 78% 47% 63%

Yorkshire Bank

61% 52% 76% 63% 63%

Co-operative Bank

64% 52% 75% 60% 63%

HSBC

51% 42% 85% 68% 62%

Lloyds Bank

51% 39% 79% 78% 62%

TSB

53% 44% 80% 69% 61%

Marks & Spencer

65% 52% 77% 52% 61%

Sainsbury's

64% 45% 73% 62% 61%

Smile

65% 54% 75% 49% 61%

Bank of Scotland

46% 34% 87% 74% 60%

American Airlines

68% 52% 78% 39% 59%

Virgin Money

62% 45% 65% 63% 59%

AA

59% 52% 54% 68% 58%

Tesco Bank

66% 48% 72% 47% 58%

Natwest

50% 39% 72% 71% 58%

Capital One

50% 40% 77% 63% 57%

Argos

53% 60% 81% 32% 57%

Royal Bank of Scotland

46% 30% 72% 71% 55%

Santander

62% 48% 64% 41% 54%

Aquis

46% 56% 81% 30% 53%

Clydesdale Bank

45% 29% 76% 63% 53%

MBNA

55% 40% 78% 38% 53%

Barclaycard

53% 40% 67% 48% 52%

Post Office

57% 41% 54% 56% 52%

Asda Money

61% 41% 54% 47% 51%

Aqua

47% 31% 56% 52% 47%

Vanquis Bank

40% 29% 81% 30% 45%

Debenhams

45% 40% 56% 37% 44%