Personal loans

Brand Customer
happiness

What does this mean? This score shows how happy a company's customers are with it. A higher score means a company has happier customers than most of its competitors.

Customer
trust

What does this mean? This score shows how much trust customers place in a brand. A higher score means more customers trust the brand than others in this sector.

Complaints
performance

What does this mean? This score shows how good a company is at handling complaints. A higher score means the company gets it right more often than its competitors.

Transparency
rating

What does this mean? This score shows how good a company is at telling you everything you need to know, in a language you can understand. A higher score means the company is more transparent than its competitors.

Fairer Finance score

Zopa

86% 73% 84% 58% 75%

First Direct

68% 60% 85% 54% 67%

Halifax

57% 45% 87% 65% 63%

Sainsbury's

62% 48% 73% 65% 62%

Co-operative Bank

59% 60% 75% 51% 61%

Hitachi Personal Finance

61% 48% 64% 67% 60%

Nationwide

59% 54% 71% 55% 60%

Amigo loans

45% 38% 85% 69% 59%

Tesco Bank

67% 48% 72% 47% 58%

HSBC

44% 35% 85% 69% 58%

Clydesdale Bank

66% 43% 76% 48% 58%

Marks & Spencer

60% 56% 77% 36% 57%

Santander

54% 43% 64% 61% 56%

Barclays

53% 41% 67% 58% 55%

Bank of Scotland

43% 35% 87% 53% 55%

Lloyds Bank

46% 35% 79% 46% 52%

TSB

44% 34% 80% 47% 51%

AA

57% 44% 54% 44% 50%

Yorkshire Bank

42% 32% 76% 48% 49%

Natwest

43% 36% 72% 38% 47%

Royal Bank of Scotland

43% 23% 72% 38% 44%

Bank of Ireland

48% 48% 54% 20% 42%