Savings accounts

Brand Customer
happiness

What does this mean? This score shows how happy a company's customers are with it. A higher score means a company has happier customers than most of its competitors.

Customer
trust

What does this mean? This score shows how much trust customers place in a brand. A higher score means more customers trust the brand than others in this sector.

Complaints
performance

What does this mean? This score shows how good a company is at handling complaints. A higher score means the company gets it right more often than its competitors.

Transparency
rating

What does this mean? This score shows how good a company is at telling you everything you need to know, in a language you can understand. A higher score means the company is more transparent than its competitors.

Fairer Finance score

Coventry Building Society

68% 59% 95% 71% 73%

First Direct

69% 65% 85% 61% 70%

Principality Building Society

62% 54% 87% 68% 68%

Halifax

50% 43% 87% 81% 65%

Skipton Building Society

62% 50% 77% 72% 65%

Birmingham Midshires

61% 46% 87% 66% 65%

TSB

57% 53% 80% 65% 64%

Nationwide

59% 58% 71% 64% 63%

Leeds Building Society

63% 56% 76% 53% 62%

Smile

55% 65% 75% 53% 62%

Co-operative Bank

55% 50% 75% 64% 61%

Yorkshire Building Society

63% 56% 67% 55% 60%

Newcastle Building Society

57% 50% 77% 56% 60%

National Savings & Investments

51% 53% 74% 59% 59%

AA

62% 64% 54% 56% 59%

Chelsea Building Society

60% 53% 67% 56% 59%

Tesco Bank

54% 44% 72% 64% 59%

Aldermore

62% 46% 75% 51% 58%

Yorkshire Bank

52% 53% 76% 51% 58%

Bank of Scotland

42% 37% 87% 64% 58%

Scottish Widows

50% 43% 81% 54% 57%

Marks & Spencer

52% 46% 77% 48% 56%

Lloyds Bank

43% 38% 79% 63% 56%

Clydesdale Bank

47% 47% 76% 51% 55%

Sainsbury's

48% 45% 73% 49% 54%

HSBC

43% 40% 85% 46% 54%

Natwest

41% 40% 72% 54% 52%

Barclays

43% 39% 67% 57% 51%

Virgin Money

52% 44% 65% 43% 51%

Santander

48% 42% 64% 49% 51%

Royal Bank of Scotland

40% 28% 72% 54% 48%

Post Office

43% 46% 54% 48% 48%