Articles

All the latest insight and commentary from James Daley and the Fairer Finance team.

Blog

23 February 2017

Are you big enough to recommend your competitors?

James Daley

True transparency means admitting when you're not the best - and being big enough to let your customers know who is.

Blog

20 February 2017

Customer Opinion - The Online Experience

Oliver Broadhurst

We asked consumers what they thought about dealing with banks and insurers online, and the results are positive.

Blog

20 February 2017

Why don't insurers want to cover me for being stupid?

James Daley

Insurers scoff at paying claims when someone has been stupid. But it's often an arbitrary line which pits them against honest customers.

Blog

13 February 2017

Is the new summary box for savings accounts working?

Matthew Brady

New FCA rules mean that savings providers must outline their product in a ‘summary box’. Is it helping customers?

Blog

30 January 2017

Comparison sites unfairly cashing in on life insurance commissions

James Daley

The largest comparison sites are taking commissions of hundreds, sometimes thousands of pounds, for selling a life insurance policy.

Blog

26 January 2017

Is it ok for insurers to charge as much as they can get away with?

James Daley

The FCA has published data showing how much insurers charge for some of their add-on insurances. The results suggest customers may be getting a raw deal.

Blog

23 January 2017

Gift card expiry dates need to be scrapped

James Daley

Some retailers have gift card expiry dates as short as 8 weeks. It's time they were scrapped, and protections were increased for customers.

Blog

15 December 2016

Some good news for rail passengers at last

James Daley

For years, train companies have remained immune to consumer rights legislation, using their advantage to profit from their customers' honest mistakes. Things are finally changing.

Blog

9 December 2016

Airlines finally getting the message on credit card charges

James Daley

Fairer Finance's Red Card For Card Charges campaign is gaining momentum with two more major airlines scrapping their card charges

Blog

2 December 2016

What happened to Fairer Natwest?

James Daley

RBS Group is having an identity crisis, and customers are unlikely to be the beneficiaries.