All the latest insight and commentary from James Daley and the Fairer Finance team.

Blog

The Fairer Finance Trust in Insurance Index - Spring 2024

28 March 2024

The Fairer Finance Trust in Insurance Index - Spring 2024

Oliver Crawford

Trust in insurers has declined slightly, on average, between Autumn 2023 and Spring 2024. Rising premiums seem a likely cause.

Blog

Navigating Auto-renewals in Home Insurance: A Guide to Consumer-centric Practices

5 March 2024

Navigating Auto-renewals in Home Insurance: A Guide to Consumer-centric Practices

Robert Sheargold

Are home insurance customers going through unnecessary hoops to opt out of auto-renewal? Here are my top tips for designing online renewals that are FCA complaint, using best UX practices.

Blog

Compliant FinProms: Five top tips

16 February 2024

Compliant FinProms: Five top tips

Eve McGrady

Financial Promotions are on the FCA's radar. So, how can firms keep their adverts appealing, but maintain compliance? Our five top tips are a good place to start...

Blog

How do investment platforms compare when it comes to offering and displaying the interest offered on cash balances?

19 December 2023

How do investment platforms compare when it comes to offering and displaying the interest offered on cash balances?

Harry Ashton

The FCA has drawn attention to the issue of interest on cash balances held in investment accounts. Providers can do more to make this information easily available to customers.

Blog

How Trusted are Car Insurers?

15 December 2023

How Trusted are Car Insurers?

Oliver Crawford

The latest data from our Trust in Insurance Index reveals that trust in insurers has levelled off and shows signs of declining in the car insurance sector. This blog looks into why.

Blog

Our new private medical insurance product ratings

15 November 2023

Our new private medical insurance product ratings

Harry Ashton

Private medical insurance (PMI) is growing in popularity. What marks out the top products?

Blog

The Fairer Finance Trust in Banking Index

6 November 2023

The Fairer Finance Trust in Banking Index

Oliver Crawford

Our polling shows that trust in banks has risen over the last eight years but may now be levelling off or even declining in mortgage lenders.

The most trusted providers have carved out different niches for themselves. Monzo and Starling are highly rated for their digital services. Nationwide is appreciated for its branch network. First Direct has a strong reputation for customer service. The Co-operative Bank is seen as more green than other large banks and building societies.

Blog

Why investment terms and conditions fall short

1 November 2023

Why investment terms and conditions fall short

Harry Ashton

Investments terms and conditions are among the most difficult to read and understand of any sector - what's going wrong and how can they improve?

Blog

Rationally emotional?

19 October 2023

Rationally emotional?

Tim Hogg

Emotions play a vital role in helping us make decisions. We know how different emotions affect financial decisions. Let's design websites and apps accordingly.

Blog

When will they learn?

11 October 2023

When will they learn?

Tim Hogg

Identify which of your customers are not able to learn, and make sure they are enjoying fair value.