Fairer Finance works with companies across the financial services industry to help them better understand their customers and their company's performance.

We tailor each project to our clients' needs - but here are a few examples of the kind of work we can help with:

  • Consumer polling. We offer bespoke consumer surveys, helping companies track customer satisfaction, or to get feedback on new ideas or existing products.
  • Mystery shopping. We carry out mystery shops online, over the phone or in person, giving companies a unique insight to how they are performing on the front line.
  • Complaints analysis. We analyse companies' complaints to identify root causes and provide feedback on how to get it right with customers first time.
  • Transparency benchmarking. We can provide insight into how companies stack up against their competitors on service and transparency.

If you're looking for some expert consumer support on a new project, get in touch and we'll be happy to discuss your requirements.