esure
esure is a large UK insurance company that owns other brands, including Sheila's Wheels and First Alternative. It was founded in 2000.
They provide car, home, and travel insurance.
Their headquarters are based in Surrey, UK.
Car insurance
Ranked 31st of 49 providers reviewed.
| Customer happiness score | 59.73% |
|---|---|
| Customer trust score | 50.94% |
| Complaints performance | 70.01% |
| Transparency rating | 77.35% |
| Fairer Finance score Reviewed Autumn 2023 |
65% |
Home emergency cover
Ranked 35th of 35 providers reviewed.
| Customer happiness score | 44.31% |
|---|---|
| Customer trust score | 40.65% |
| Complaints performance | 59.85% |
| Transparency rating | 57.92% |
| Fairer Finance score Reviewed Autumn 2023 |
51% |
Home insurance (building and contents)
Ranked 42nd of 46 providers reviewed.
| Customer happiness score | 54.02% |
|---|---|
| Customer trust score | 47.35% |
| Complaints performance | 70.02% |
| Transparency rating | 64.47% |
| Fairer Finance score Reviewed Autumn 2023 |
59% |
Travel insurance
Ranked 29th of 45 providers reviewed.
| Customer happiness score | 47.53% |
|---|---|
| Customer trust score | 43.21% |
| Complaints performance | 70.4% |
| Transparency rating | 56.19% |
| Fairer Finance score Reviewed Autumn 2023 |
54% |
Car insurance
| Courtesy car for duration of repair i | |
|---|---|
| Uninsured driver promise i | |
| Cover limit for lost keys i | £1,500.00 |
| 24hr helpline available i | |
| New car replacement i | |
| Courtesy car provided if stolen / total loss i | |
| Windscreen repair excess i | £15.00 |
| Windscreen replacement excess i | £100.00 |
| Cover limit for stolen keys i | £1,500.00 |
| Cover for replacing original audio/visual equipment i | Unlimited |
| Repairs guarantee (years) i | 5 years |
| Vandalism i |
esure
Motor Insurance
| Courtesy car for duration of repair i | |
|---|---|
| Uninsured driver promise i | |
| Cover limit for lost keys i | £0.00 |
| 24hr helpline available i | |
| New car replacement i | |
| Courtesy car provided if stolen / total loss i | |
| Windscreen repair excess i | £15.00 |
| Windscreen replacement excess i | £100.00 |
| Cover limit for stolen keys i | £500.00 |
| Cover for replacing original audio/visual equipment i | Unlimited |
| Repairs guarantee (years) i | 5 years |
| Vandalism i |
esure
Flex Motor Insurance
| Courtesy car for duration of repair i | |
|---|---|
| Uninsured driver promise i | |
| Cover limit for lost keys i | £0.00 |
| 24hr helpline available i | |
| New car replacement i | |
| Courtesy car provided if stolen / total loss i | |
| Windscreen repair excess i | £15.00 |
| Windscreen replacement excess i | £100.00 |
| Cover limit for stolen keys i | £500.00 |
| Cover for replacing original audio/visual equipment i | Unlimited |
| Repairs guarantee (years) i | 5 years |
| Vandalism i |
Home emergency cover
esure
Home Emergency
| Home Security Cover i | |
|---|---|
| Home Emergency Cover limit i | £500.00 |
| Primary Heating System i | |
| Cover Type i | Add-On |
| Internal plumbing and drainage i | |
| Boiler breakdown cover i | |
| Pest infestation cover i | |
| Alternative Accommodation Cover i | £250.00 |
| Unoccupied period i | 30 |
| Annual boiler service i | |
| Internal gas supply pipe cover i | Not Mentioned |
| Domestic Power supply covered? i | |
| Claims limit i | Unlimited |
Home insurance (building and contents)
esure
Home Insurance
| Alternative accommodation cover limit for buildings i | £75,000.00 |
|---|---|
| Theft from outbuildings i | £2,000.00 |
| Protection against inflation (Buildings) | |
| Matching sets (contents) i | |
| Contents compulsory excess i | £125.00 |
| Property owner liability i | £2,000,000.00 |
| Cancellation fee within 14 days i | £20.00 |
| Contents cover limit i | Unlimited |
| Alternative accommodation cover limit for contents i | £10,000.00 |
| Buildings cover limit i | Unlimited |
| Cancellation fee after 14 days i | £58.00 |
| Liability to domestic employees i | £10,000,000.00 |
| Trace and access i | £5,000.00 |
| Keys/locks if lost or stolen (Buildings) i | £1,000.00 |
| Liability as a tenant i | £10,000.00 |
| Replace belongings new for old i | |
| Flood excess i | £125.00 |
| Escape of water excess (minimum) i | £450.00 |
| Money in the home i | £750.00 |
| Visitor's possessions i | £2,500.00 |
| Office equipment i | £10,000.00 |
Buildings insurance
esure
Home Insurance
| Escape of water excess for buildings i | £450.00 |
|---|---|
| Matching sets (Buildings) i | |
| Frozen pipes i | |
| Underground pipes, cables and tanks i | Covered as standard |
| Selling your home i | |
| Emergency entries i | |
| Accidental damage to drains i | |
| Buildings compulsory excess i | £125.00 |
| Unoccupied period i | 30 days |
| Property owner liability i | £2,000,000.00 |
| Helpline i | |
| Cancellation fee after 14 days (buildings) i | £58.00 |
| Amendment fee (telephone) i | £20.00 |
Contents insurance
esure
Home Insurance
| Matching sets (contents) i | |
|---|---|
| Theft from outbuildings i | £2,000.00 |
| Cover for items away from home i | Optional |
| Property owner liability i | £2,000,000.00 |
Travel insurance
Annual multi-trip insurance
esure
Classic
| Medical excess i | £95.00 |
|---|---|
| Cancelling before travel cover limit i | £3,000.00 |
| Personal Possessions and Baggage - damaged, lost or stolen - cover limit i | £1,500.00 |
| Emergency medical cover and repatriation cover limit i | £12,500,000.00 |
| Mental health cover i | |
| Max trip duration i | 32 days |
| Cutting trip short (curtailment) cover limit i | £3,000.00 |
| Abandoning your trip (abandonment) cover limit i | £3,000.00 |
| Personal money i | £350.00 |
| Combined passport & travel documents cover limit i | £500.00 |
| Natural disaster relocation cover i |
esure
Extra
| Medical excess i | £70.00 |
|---|---|
| Cancelling before travel cover limit i | £5,000.00 |
| Personal Possessions and Baggage - damaged, lost or stolen - cover limit i | £2,000.00 |
| Emergency medical cover and repatriation cover limit i | £15,000,000.00 |
| Mental health cover i | |
| Max trip duration i | 45 days |
| Cutting trip short (curtailment) cover limit i | £5,000.00 |
| Abandoning your trip (abandonment) cover limit i | £5,000.00 |
| Personal money i | £500.00 |
| Combined passport & travel documents cover limit i | £500.00 |
| Natural disaster relocation cover i |
esure
Essential
| Medical excess i | £150.00 |
|---|---|
| Cancelling before travel cover limit i | £1,500.00 |
| Personal Possessions and Baggage - damaged, lost or stolen - cover limit i | £1,000.00 |
| Emergency medical cover and repatriation cover limit i | £10,000,000.00 |
| Mental health cover i | |
| Max trip duration i | 22 days |
| Cutting trip short (curtailment) cover limit i | £1,500.00 |
| Abandoning your trip (abandonment) cover limit i | £1,500.00 |
| Personal money i | £300.00 |
| Combined passport & travel documents cover limit i | £400.00 |
| Natural disaster relocation cover i |
Single trip insurance
esure
Classic
| Cancelling before travel cover limit i | £3,000.00 |
|---|---|
| Medical excess i | £95.00 |
| Personal Possessions and Baggage - damaged, lost or stolen - cover limit i | £1,500.00 |
| Emergency medical cover and repatriation cover limit i | £12,500,000.00 |
| Cutting trip short curtailment cover limit i | £3,000.00 |
| Missed departure cover limit i | £1,000.00 |
| Abandoning your trip (abandonment) cover limit i | £3,000.00 |
| Personal money i | £350.00 |
| Combined passport & travel documents limit i | £500.00 |
esure
Extra
| Cancelling before travel cover limit i | £5,000.00 |
|---|---|
| Medical excess i | £70.00 |
| Personal Possessions and Baggage - damaged, lost or stolen - cover limit i | £2,000.00 |
| Emergency medical cover and repatriation cover limit i | £15,000,000.00 |
| Cutting trip short curtailment cover limit i | £5,000.00 |
| Missed departure cover limit i | £1,000.00 |
| Abandoning your trip (abandonment) cover limit i | £5,000.00 |
| Personal money i | £500.00 |
| Combined passport & travel documents limit i | £500.00 |
esure
Essential
| Cancelling before travel cover limit i | £1,500.00 |
|---|---|
| Medical excess i | £150.00 |
| Personal Possessions and Baggage - damaged, lost or stolen - cover limit i | £1,000.00 |
| Emergency medical cover and repatriation cover limit i | £10,000,000.00 |
| Cutting trip short curtailment cover limit i | £1,500.00 |
| Missed departure cover limit i | £0.00 |
| Abandoning your trip (abandonment) cover limit i | £1,500.00 |
| Personal money i | £300.00 |
| Combined passport & travel documents limit i | £400.00 |
Travel insurance add-on: cruise cover
esure
Essential
| Missed port departure cover limit i | £0.00 |
|---|---|
| Re-joining a cruise cover limit i | £0.00 |
| Cabin confinement cover limit i | £250.00 |
| Missed port departure excess i | |
| Timetable/itinerary change cover limit i | £500.00 |
| Unused excursions cover limit i | £300.00 |
esure
Classic
| Missed port departure cover limit i | £0.00 |
|---|---|
| Re-joining a cruise cover limit i | £0.00 |
| Cabin confinement cover limit i | £375.00 |
| Missed port departure excess i | |
| Timetable/itinerary change cover limit i | £750.00 |
| Unused excursions cover limit i | £500.00 |
esure
Extra
| Missed port departure cover limit i | £0.00 |
|---|---|
| Re-joining a cruise cover limit i | £0.00 |
| Cabin confinement cover limit i | £500.00 |
| Missed port departure excess i | |
| Timetable/itinerary change cover limit i | £1,000.00 |
| Unused excursions cover limit i | £750.00 |
Travel insurance add-on: winter sports
esure
Extra
| Ski equipment owned cover limit i | £1,000.00 |
|---|---|
| Single owned item cover limit i | £1,000.00 |
| Cover limit for hire of ski equipment due to loss/damage/delay to own equipment i | £500.00 |
| Ski equipment owned excess i | £70.00 |
| Ski equipment hired i | £500.00 |
| Single item limit for hired equipment i | £500.00 |
| Avalanche closure cover limit i | £500.00 |
| Piste closure cover limit i | £500.00 |
| Unused ski pass due to illness or injury i | £500.00 |
esure
Classic
| Ski equipment owned cover limit i | £750.00 |
|---|---|
| Single owned item cover limit i | £750.00 |
| Cover limit for hire of ski equipment due to loss/damage/delay to own equipment i | £400.00 |
| Ski equipment owned excess i | £95.00 |
| Ski equipment hired i | £400.00 |
| Single item limit for hired equipment i | £400.00 |
| Avalanche closure cover limit i | £400.00 |
| Piste closure cover limit i | £400.00 |
| Unused ski pass due to illness or injury i | £400.00 |
esure
Essential
| Ski equipment owned cover limit i | £500.00 |
|---|---|
| Single owned item cover limit i | £500.00 |
| Cover limit for hire of ski equipment due to loss/damage/delay to own equipment i | £250.00 |
| Ski equipment owned excess i | £150.00 |
| Ski equipment hired i | £250.00 |
| Single item limit for hired equipment i | £250.00 |
| Avalanche closure cover limit i | £250.00 |
| Piste closure cover limit i | £250.00 |
| Unused ski pass due to illness or injury i | £250.00 |