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Brand Customer
happiness

What does this mean? This score shows how happy a company's customers are with it. A higher score means a company has happier customers than most of its competitors.

Customer
trust

What does this mean? This score shows how much trust customers place in a brand. A higher score means more customers trust the brand than others in this sector.

Complaints
performance

What does this mean? This score shows how good a company is at handling complaints. A higher score means the company gets it right more often than its competitors.

Transparency
rating

What does this mean? This score shows how good a company is at telling you everything you need to know, in a language you can understand. A higher score means the company is more transparent than its competitors.

Fairer Finance score

Ecclesiastical

73% 64% 69% 71% 69%

Bank of Scotland

59% 47% 70% 85% 65%

John Lewis

66% 59% 75% 58% 64%

NFU Mutual

70% 60% 64% 63% 64%

Hiscox

63% 54% 74% 61% 63%

Nationwide

64% 57% 65% 67% 63%

Age UK

66% 53% 62% 69% 62%

Marks & Spencer

64% 56% 63% 67% 62%

Lloyds Bank

52% 41% 70% 82% 61%

Halifax

51% 41% 70% 82% 61%

Tesco Bank

58% 45% 81% 58% 61%

Saga

60% 48% 73% 61% 61%

RAC

63% 62% 69% 48% 60%

More Than

59% 46% 75% 58% 60%

Churchill

56% 44% 65% 71% 59%

RIAS

63% 51% 69% 53% 59%

HSBC

52% 42% 70% 69% 58%

Castle Cover

63% 48% 69% 52% 58%

LV=

59% 46% 69% 57% 58%

Direct Line

53% 42% 65% 72% 58%

Barclays

52% 44% 72% 63% 58%

Sainsbury's

54% 45% 65% 66% 58%

Insure4retirement

60% 47% 69% 54% 58%

Dial Direct

59% 46% 69% 51% 56%

Axa

50% 38% 63% 74% 56%

Admiral

52% 45% 73% 55% 56%

Natwest

55% 44% 65% 60% 56%

Santander

51% 40% 70% 64% 56%

Aviva

55% 46% 70% 51% 55%

Co-operative Insurance

58% 48% 69% 45% 55%

Privilege

49% 34% 65% 72% 55%

Swiftcover

47% 34% 63% 74% 55%

Prudential

61% 41% 65% 51% 54%

Royal Bank of Scotland

54% 35% 65% 60% 54%

Hastings Direct

50% 36% 73% 54% 53%

Swinton

52% 38% 69% 53% 53%

Sheilas' Wheels

55% 35% 77% 45% 53%

Home Protect

45% 33% 69% 60% 52%

Post Office

52% 44% 69% 42% 52%

Budget

51% 39% 69% 48% 52%

Bradford & Bingley

55% 38% 69% 45% 52%

Legal & General

51% 40% 63% 51% 51%

Esure

49% 34% 77% 45% 51%

Kwik Fit

47% 30% 69% 55% 50%

Zurich

40% 34% 68% 56% 49%

AA

52% 41% 60% 43% 49%

Endsleigh

45% 31% 71% 40% 47%

Policy Expert

50% 30% 62% 38% 45%