Bank accounts

Brand Customer
happiness

What does this mean? This score shows how happy a company's customers are with it. A higher score means a company has happier customers than most of its competitors.

Customer
trust

What does this mean? This score shows how much trust customers place in a brand. A higher score means more customers trust the brand than others in this sector.

Complaints
performance

What does this mean? This score shows how good a company is at handling complaints. A higher score means the company gets it right more often than its competitors.

Transparency
rating

What does this mean? This score shows how good a company is at telling you everything you need to know, in a language you can understand. A higher score means the company is more transparent than its competitors.

Fairer Finance score

Cumberland Building Society

86% 70% 85% 48% 73%

Smile

70% 62% 78% 74% 71%

First Direct

83% 70% 85% 45% 71%

Co-operative Bank

69% 57% 78% 74% 70%

Nationwide

74% 64% 70% 65% 68%

TSB

63% 49% 80% 72% 66%

Marks & Spencer

74% 71% 79% 33% 64%

Metro Bank

73% 61% 64% 59% 64%

Bank of Scotland

54% 39% 88% 74% 64%

Halifax

60% 45% 88% 50% 61%

Lloyds Bank

57% 40% 79% 58% 58%

Yorkshire Bank

61% 51% 81% 41% 58%

Barclays

56% 42% 70% 64% 58%

Clydesdale Bank

57% 47% 81% 41% 57%

Danske Bank

55% 46% 85% 40% 57%

HSBC

54% 40% 85% 36% 54%

Santander

60% 45% 66% 40% 53%

Natwest

55% 40% 73% 37% 51%

Bank of Ireland

48% 37% 58% 59% 51%

Royal Bank of Scotland

50% 27% 71% 37% 46%

Ulster Bank

45% 26% 72% 25% 42%