Chelsea Building Society
Founded in 1875, Chelsea Building Society merged with Yorkshire Building Society in 2010. It joined other institutions such as Norwich & Peterborough Building Society and Barnsley Building Society under the parent brand.
As a building society, the institution is owned by its members – those with savings and mortgage deals with the firm. This means that it doesn’t answer to shareholders, and in theory should focus on providing its members with great service instead.
Yorkshire Building Society has a high complaints score for mortgages. This, coupled with average or above scores across other areas of analysis, ensures it achieves a Silver Fairer Finance Ribbon for mortgages.
However, average polling scores for its savings accounts, with an average performance at the ombudsman, leaves it mid-table.