Halifax

Halifax was founded in 1853 in Halifax, West Yorkshire. It was originally formed as the Halifax Permanent Benefit Building and Investment Society and became a publicly limited company in 1997.

In 2009 it became a subsidiary of Lloyds Banking Group. Lloyds Banking Group is listed on the London Stock Exchange and is a member of the FTSE 100.

As well as the Lloyds and Halifax brands, the group also owns Bank of Scotland, MBNA, Scottish Widows and Birmingham Midshires.

Halifax offers a wide range of banking products, including current accounts, savings accounts, mortgages and personal loans. It also offers credit cards and several insurance products.

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Bank accounts

Ranked 8^th of 30 providers reviewed.

Customer happiness score	62.15%
Customer trust score	58.27%
Complaints performance	68.62%
Transparency rating	80.13%
Fairer Finance score Reviewed Autumn 2023	67%

Breakdown Cover

Ranked 5^th of 31 providers reviewed.

Customer happiness score	58.26%
Customer trust score	64.46%
Complaints performance	62.45%
Transparency rating	74.87%
Fairer Finance score Reviewed Autumn 2023	65%

Car insurance

Ranked 23^rd of 49 providers reviewed.

Customer happiness score	60.26%
Customer trust score	57.84%
Complaints performance	70.5%
Transparency rating	73.94%
Fairer Finance score Reviewed Autumn 2023	66%

Credit cards

Ranked 4^th of 34 providers reviewed.

Customer happiness score	62.02%
Customer trust score	58.62%
Complaints performance	68.85%
Transparency rating	77.39%
Fairer Finance score Reviewed Autumn 2023	67%

Home emergency cover

Ranked 9^th of 35 providers reviewed.

Customer happiness score	51.03%
Customer trust score	57.09%
Complaints performance	72%
Transparency rating	77.69%
Fairer Finance score Reviewed Autumn 2023	64%

Home insurance (building and contents)

Ranked 14^th of 46 providers reviewed.

Customer happiness score	57.47%
Customer trust score	57.19%
Complaints performance	72.74%
Transparency rating	79.39%
Fairer Finance score Reviewed Autumn 2023	67%

Investing and pensions

Ranked 4^th of 27 providers reviewed.

Customer happiness score	66.81%
Customer trust score	68.26%
Complaints performance	73.27%
Transparency rating	80.41%
Fairer Finance score Reviewed Autumn 2023	72%

Mortgages

Ranked 7^th of 23 providers reviewed.

Customer happiness score	60.07%
Customer trust score	55.92%
Complaints performance	78.97%
Transparency rating	69.16%
Fairer Finance score Reviewed Autumn 2023	66%

Personal loans

Ranked 7^th of 27 providers reviewed.

Customer happiness score	62.91%
Customer trust score	58.16%
Complaints performance	68.7%
Transparency rating	67.8%
Fairer Finance score Reviewed Autumn 2023	64%

Savings Accounts

Ranked 32^nd of 53 providers reviewed.

Customer happiness score	53.59%
Customer trust score	59.36%
Complaints performance	68.7%
Transparency rating	76.64%
Fairer Finance score Reviewed Autumn 2023	65%

Cash withdrawal fee in UK (own bank) i	£0.00
Annual fee i	£0.00
Part of FSCS i
Unpaid transaction fee i
Bankers draft/cheque fee i	Not available
Faster Payment limit i	£25,000.00
Maximum cash machine withdrawal per day i	£500.00
Can you use your card to pay for items overseas? i

Add-ons, cashback and rewards i	AXA Worldwide travel insurance (including winter sports) for holder & family; LSG Mobile phone insurance; AA family breakdown cover (UK); IPA Home emergency cover, £5 reward each month
Part of FSCS or international equivalent i

Arranged overdraft limit i	£1,500.00
Tiered repayment of overdraft i
Switching / sign up incentive i

Duration of 0% balance transfer offer period i	25 or 14 months
Balance transfer fee during promotional period i	3.49%
Representative APR i	23.9%
Balance transfer rate during promotional period i	0%
Highest balance transfer fee during promotional period (%) i	3.49%
Representative balance transfer rate i	1.8045%
Risk based? i

Duration of purchases offer period i	17 or 12 months
Representative APR i	23.9%
Highest APR i	29.9%
Purchase rate during promotional period i	0%
Representative purchase rate i	1.8045%
Number of days before interest is charged on purchases i	56 days
Risk based? i

Duration of purchases offer period i	6 months
Representative APR i	23.9%
Highest APR i	29.9%
Purchase rate during promotional period i	0%
Representative purchase rate i	1.8045%
Number of days before interest is charged on purchases i	56 days
Risk based? i

Representative APR i	23.9%
Foreign purchase fee i	0%
Foreign withdrawal fee i	0%
Risk based? i
Number of days before interest is charged on non-sterling cash transactions i	0 days
Representative purchase rate i	1.8045%

Representative APR i	10.9%
Highest APR i	17.9%
Representative purchase rate i	0.869%
Risk based? i
Representative balance transfer rate i	0.869%
Representative money transfer rate i	0.869%

Home Security Cover i
Home Emergency Cover limit i	£1,000.00
Primary Heating System i
Cover Type i	Add-On
Internal plumbing and drainage i
Boiler breakdown cover i
Pest infestation cover i
Alternative Accommodation Cover i	£1,000.00
Unoccupied period i	60
Annual boiler service i
Internal gas supply pipe cover i
Domestic Power supply covered? i
Claims limit i	Unlimited

Alternative accommodation cover limit for buildings i	£100,000.00
Theft from outbuildings i	£5,000.00
Protection against inflation (Buildings)
Matching sets (contents) i	50% of the cost of replacing the undamaged parts
Contents compulsory excess i	£100.00
Property owner liability i	£2,000,000.00
Cancellation fee within 14 days i	£0.00
Contents cover limit i	£250,000.00
Alternative accommodation cover limit for contents i	£25,000.00
Buildings cover limit i	Unlimited
Cancellation fee after 14 days i	£0.00
Liability to domestic employees i	£10,000,000.00
Trace and access i	£5,000.00
Keys/locks if lost or stolen (Buildings) i	Sum insured
Liability as a tenant i	£10,000.00
Replace belongings new for old i
Flood excess i	£100.00
Escape of water excess (minimum) i	£100.00
Money in the home i	£500.00
Visitor's possessions i	£500.00
Office equipment i	£0.00

Account closure fee	£0.00
Charge for transferring investments to another platform i	£0.00
Charge for automatic reinvestment	2% (Max £9.50)
Charge for transferring cash to another platform	£0.00
Early Account Closure Fee (12 months or less)	£0.00
Inactivity Charge	£0.00
Charge for selling holdings if not enough money in account to pay other charges	£9.50
Charge for telephone/postal share dealing	£25.00
Same Day Payment Charge	£0.00
Cost of receiving paper statements for a year	£0.00
App available i

Account closure fee	£0.00
Charge for transferring investments to another platform i	£0.00
Charge for automatic reinvestment	2% (Max £9.50)
Charge for transferring cash to another platform	£0.00
Early Account Closure Fee (12 months or less)	£0.00
Inactivity Charge	£0.00
Charge for selling holdings if not enough money in account to pay other charges	£9.50
Charge for telephone/postal share dealing	£25.00
Same Day Payment Charge	£0.00
Cost of receiving paper statements for a year	£0.00
App available i

Annual cost of regular payments (drawdown)	£180.00
Fee for setting up drawdown	£0.00
Charge for taking whole pot under triviality rules	£90.00
Account closure fee	£0.00
Charge for transferring cash to another platform	£0.00
Charge for transferring investments to another platform i	£0.00
Charge for automatic reinvestment	2% (Max £9.50)
Charge for withdrawing your tax-free lump sum	£90.00
Cost of adding funds to drawdown, or reviewing flexi-access drawdown (not capped)	£90.00
Charge for purchasing an annuity	£90.00
Charge for telephone/postal share dealing	£25.00
Same Day Payment Charge	£0.00
Cost of receiving paper statements for a year	£0.00

Cost (Year 1) i	£212.67
Account closure fee	£0.00
Charge for transferring investments to another platform i	£0.00
Does the provider have a mobile app?
Charge for selling holdings if not enough money in account for charges	£0.00
Completing paper applications
Cash withdrawal by BACs	£0.00
Same day payment/payment by CHAPs	£25.00
Early account closure fee	£0.00
Cost of receiving paper statements for a year	£50.00
Charge for transferring cash to another platform i	£0.00

Escape of water excess for buildings i	£100.00
Matching sets (Buildings) i	50% of the cost of replacing the undamaged parts
Frozen pipes i
Underground pipes, cables and tanks i	Covered as standard
Selling your home i
Emergency entries i
Accidental damage to drains i
Buildings compulsory excess i	£100.00
Unoccupied period i	60 days
Property owner liability i	£2,000,000.00
Helpline i
Cancellation fee after 14 days (buildings) i	£0.00
Amendment fee (telephone) i	£0.00

Cost (Year 1) i	£687.50
Account closure fee	£0.00
Charge for transferring investments to another platform i	£0.00
Does the provider have a mobile app?
Charge for selling holdings if not enough money in account for charges	£0.00
Completing paper applications
Cash withdrawal by BACs	£0.00
Same day payment/payment by CHAPs	£25.00
Early account closure fee	£0.00
Cost of receiving paper statements for a year	£50.00
Charge for transferring cash to another platform i	£0.00

Halifax

Bank accounts

Basic bank accounts

Premium bank accounts

Student bank accounts

Credit cards

0% balance transfer credit cards

0% purchase credit cards

Foreign use credit cards

Low rate credit cards

Home emergency cover

Home insurance (building and contents)

Buildings insurance

Contents insurance

Investing and pensions

Fund and Share Accounts (for high frequency trading)

Fund and Share Accounts (for low frequency trading)

Income Drawdown products (self-invested)

Ready-made General Investment Accounts

Ready-made Personal Pensions

Ready-made Stocks and Shares ISAs

Self-invested Personal Pensions (SIPPs)

Stocks and Shares ISAs (self-invested)

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