Lloyds Bank

Lloyds Bank is one of the oldest banks in the UK, having been founded in Birmingham in 1765. It’s also the largest retail bank in the UK, with almost 2,000 branches across the country.

It’s the main brand of Lloyds Banking Group, which is headquartered in London and listed on the London Stock Exchange. It’s a member of the FTSE 100.

Lloyds offers the full range of banking products, from current and savings accounts to personal loans, mortgages and credit cards. It also offers a range of insurance products.

As well as the Lloyds brand, the group also owns Halifax, Bank of Scotland, MBNA, Scottish Widows and Birmingham Midshires.

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Bank accounts

Ranked 11^th of 30 providers reviewed.

Customer happiness score	61.33%
Customer trust score	57.95%
Complaints performance	68.69%
Transparency rating	75.5%
Fairer Finance score Reviewed Autumn 2023	66%

Breakdown Cover

Ranked 6^th of 31 providers reviewed.

Customer happiness score	57.65%
Customer trust score	64.03%
Complaints performance	62.45%
Transparency rating	74.16%
Fairer Finance score Reviewed Autumn 2023	65%

Car insurance

Ranked 15^th of 49 providers reviewed.

Customer happiness score	64.49%
Customer trust score	60.94%
Complaints performance	71.04%
Transparency rating	72.17%
Fairer Finance score Reviewed Autumn 2023	67%

Credit cards

Ranked 7^th of 34 providers reviewed.

Customer happiness score	60.05%
Customer trust score	55.82%
Complaints performance	69.45%
Transparency rating	72.23%
Fairer Finance score Reviewed Autumn 2023	64%

Home emergency cover

Ranked 10^th of 35 providers reviewed.

Customer happiness score	51.69%
Customer trust score	57.81%
Complaints performance	72%
Transparency rating	73.92%
Fairer Finance score Reviewed Autumn 2023	64%

Home insurance (building and contents)

Ranked 11^th of 46 providers reviewed.

Customer happiness score	60.31%
Customer trust score	62.34%
Complaints performance	72.74%
Transparency rating	80.06%
Fairer Finance score Reviewed Autumn 2023	69%

Investing and pensions

Ranked 13^th of 27 providers reviewed.

Customer happiness score	59.05%
Customer trust score	67.45%
Complaints performance	69.78%
Transparency rating	66.9%
Fairer Finance score Reviewed Autumn 2023	66%

Life insurance

Ranked 20^th of 24 providers reviewed.

Claims score	90.40%
Complaints performance	73.24%
Transparency rating	51.11%
Fairer Finance score Reviewed Autumn 2023	72%

Mortgages

Ranked 9^th of 23 providers reviewed.

Customer happiness score	60.13%
Customer trust score	59.24%
Complaints performance	78.87%
Transparency rating	60.46%
Fairer Finance score Reviewed Autumn 2023	65%

Personal loans

Ranked 5^th of 27 providers reviewed.

Customer happiness score	59.94%
Customer trust score	57.59%
Complaints performance	68.75%
Transparency rating	75.79%
Fairer Finance score Reviewed Autumn 2023	66%

Savings Accounts

Ranked 33^rd of 53 providers reviewed.

Customer happiness score	53.08%
Customer trust score	60.93%
Complaints performance	68.75%
Transparency rating	73.58%
Fairer Finance score Reviewed Autumn 2023	64%

Cash withdrawal fee in UK (own bank) i	£0.00
Annual fee i	£0.00
Part of FSCS i
Unpaid transaction fee i
Bankers draft/cheque fee i	Not available
Faster Payment limit i	£250,000.00
Maximum cash machine withdrawal per day i	£800.00
Can you use your card to pay for items overseas? i

Annual fee i	£0 (£36 unless you deposit £2000+ per month)
Maximum cash machine withdrawal per day i	£800.00
Part of FSCS i
App capability? i
Cash withdrawal fee in UK (own bank) i	£0.00
Card payment fee (£) i	£0.00

Add-ons, cashback and rewards i	European and UK Travel Insurance, AA Breakdown Family Cover, Mobile Phone Insurance.
Part of FSCS or international equivalent i

Add-ons, cashback and rewards i	Allianz Worldwide travel insurance (including winter sports) for holder & family, LSG Mobile phone insurance, AA family breakdown cover (UK), access to Save the Change (rounds up spending to nearest pound to save), up to 15% cashback with certain retailers
Part of FSCS or international equivalent i

Arranged overdraft limit i	£2,000.00
Tiered repayment of overdraft i
Switching / sign up incentive i

Representative APR i	22.4%
Annual fee in first year i	£0.00
Using card in Europe charge i	2.95%
Using card worldwide charge i	2.95%

Courtesy car for duration of repair i
Uninsured driver promise i
Cover limit for lost keys i	£1,000.00
24hr helpline available i
New car replacement i
Courtesy car provided if stolen / total loss i
Windscreen repair excess i	£25.00
Windscreen replacement excess i	£100.00
Cover limit for stolen keys i	£1,000.00
Cover for replacing original audio/visual equipment i	Unlimited
Repairs guarantee (years) i	3 years
Vandalism i

Duration of 0% balance transfer offer period i	27 or 14 months
Balance transfer fee during promotional period i	3.20% or 3.49%
Representative APR i	24.9%
Balance transfer rate during promotional period i	0%
Highest balance transfer fee during promotional period (%) i	3.49%
Representative balance transfer rate i	1.873%
Risk based? i

Duration of purchases offer period i	20 or 12 months
Representative APR i	24.9%
Highest APR i	29.9%
Purchase rate during promotional period i	0%
Representative purchase rate i	1.873%
Number of days before interest is charged on purchases i	56 days
Risk based? i

Representative APR i	10.9%
Highest APR i	17.9%
Representative purchase rate i	0.869%
Risk based? i
Representative balance transfer rate i	0.869%
Representative money transfer rate i	0.869%

Home Security Cover i
Home Emergency Cover limit i	£1,000.00
Primary Heating System i
Cover Type i	Add-On
Internal plumbing and drainage i
Boiler breakdown cover i
Pest infestation cover i
Alternative Accommodation Cover i	£250.00
Unoccupied period i	60
Annual boiler service i
Internal gas supply pipe cover i
Domestic Power supply covered? i
Claims limit i	Unlimited

Alternative accommodation cover limit for buildings i	£100,000.00
Theft from outbuildings i	£5,000.00
Protection against inflation (Buildings)
Matching sets (contents) i	50% of the cost of replacing the undamaged parts
Contents compulsory excess i	£100.00
Property owner liability i	£2,000,000.00
Cancellation fee within 14 days i	£0.00
Contents cover limit i	£250,000.00
Alternative accommodation cover limit for contents i	£25,000.00
Buildings cover limit i	Unlimited
Cancellation fee after 14 days i	£0.00
Liability to domestic employees i	£10,000,000.00
Trace and access i	£5,000.00
Keys/locks if lost or stolen (Buildings) i	Sum insured
Liability as a tenant i	£10,000.00
Replace belongings new for old i
Flood excess i	£100.00
Escape of water excess (minimum) i	£100.00
Money in the home i	£500.00
Visitor's possessions i	£500.00
Office equipment i	Sum insured

Alternative accommodation cover limit for buildings i	£100,000.00
Theft from outbuildings i	£5,000.00
Protection against inflation (Buildings)
Matching sets (contents) i	50% of the cost of replacing the undamaged parts
Contents compulsory excess i	£100.00
Property owner liability i	£2,000,000.00
Cancellation fee within 14 days i	£0.00
Contents cover limit i	£50,000.00
Alternative accommodation cover limit for contents i	£25,000.00
Buildings cover limit i	Unlimited
Cancellation fee after 14 days i	£0.00
Liability to domestic employees i	£10,000,000.00
Trace and access i	£5,000.00
Keys/locks if lost or stolen (Buildings) i	Sum insured
Liability as a tenant i	£10,000.00
Replace belongings new for old i
Flood excess i	£100.00
Escape of water excess (minimum) i	£500.00
Money in the home i	£500.00
Visitor's possessions i	£500.00
Office equipment i	Sum insured

Alternative accommodation cover limit for buildings i	£100,000.00
Theft from outbuildings i	£5,000.00
Protection against inflation (Buildings)
Matching sets (contents) i	50% of the cost of replacing the undamaged parts
Contents compulsory excess i	£100.00
Property owner liability i	£2,000,000.00
Cancellation fee within 14 days i	£0.00
Contents cover limit i	£100,000.00
Alternative accommodation cover limit for contents i	£25,000.00
Buildings cover limit i	Unlimited
Cancellation fee after 14 days i	£0.00
Liability to domestic employees i	£10,000,000.00
Trace and access i	£5,000.00
Keys/locks if lost or stolen (Buildings) i	Sum insured
Liability as a tenant i	£10,000.00
Replace belongings new for old i
Flood excess i	£100.00
Escape of water excess (minimum) i	£500.00
Money in the home i	£500.00
Visitor's possessions i	£500.00
Office equipment i	Sum insured

Escape of water excess for buildings i	£100.00
Matching sets (Buildings) i	50% of the cost of replacing the undamaged parts
Frozen pipes i
Underground pipes, cables and tanks i	Covered as standard
Selling your home i
Emergency entries i
Accidental damage to drains i
Buildings compulsory excess i	£100.00
Unoccupied period i	60 days
Property owner liability i	£2,000,000.00
Helpline i
Cancellation fee after 14 days (buildings) i	£0.00
Amendment fee (telephone) i	£0.00

Account closure fee	£0.00
Charge for transferring investments to another platform i	£0.00
Charge for automatic reinvestment	2% (max £10)
Charge for transferring cash to another platform	£0.00
Early Account Closure Fee (12 months or less)	£0.00
Inactivity Charge	£0.00
Charge for selling holdings if not enough money in account to pay other charges	£10.00
Charge for telephone/postal share dealing	£35.00
Same Day Payment Charge	£20.00
Cost of receiving paper statements for a year	£50.00
App available i

Cost (Year 1) i	£212.67
Account closure fee	£0.00
Charge for transferring investments to another platform i	£0.00
Does the provider have a mobile app?
Charge for selling holdings if not enough money in account for charges	£0.00
Completing paper applications	£0.00
Cash withdrawal by BACs	£0.00
Same day payment/payment by CHAPs	£20.00
Early account closure fee	£0.00
Cost of receiving paper statements for a year	£50.00
Charge for transferring cash to another platform i	£0.00

Lloyds Bank

Bank accounts

Basic bank accounts

Current accounts

Premium bank accounts

Student bank accounts

Business Credit Cards

Everyday Business Credit Cards

Foreign Use Business Credit Cards

Car insurance

Credit cards

0% balance transfer credit cards

0% purchase credit cards

Low rate credit cards

Home emergency cover

Home insurance (building and contents)

Buildings insurance

Contents insurance

Investing and pensions

Fund and Share Accounts (for high frequency trading)

Fund and Share Accounts (for low frequency trading)

Ready-made General Investment Accounts

Ready-made Stocks and Shares ISAs

Stocks and Shares ISAs (self-invested)

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