Lloyds Bank is part of the Lloyds Banking Group, which also owns Halifax, Bank of Scotland and other brands such as Birmingham Midshires. The British government has a minority stake in the group.
As it is part of a large group, Lloyds Bank is able to offer a wide range of both banking and insurance products. Fairer Finance rates Lloyds Bank across many of its products.
Customer happiness and trust are around average in most sectors in which the bank operates.
But an improving record on complaints and transparency means that it is slowly moving up the tables. It does, however, linger in the middle tables for its savings accounts, which has its overall score reduced by a poor level of customer trust.
It holds a Bronze Fairer Finance Ribbon for its credit cards and mortgages.