Royal Bank of Scotland

Royal Bank of Scotland (RBS) is one of the largest banks in the UK, and was founded in 1727. It was established in its current form in 1969, following a merger with the National Commercial Bank of Scotland.

RBS is the main brand of Royal Bank of Scotland Group, which has its headquarters in Edinburgh. It is listed on the London Stock Exchange and is a member of the FTSE 100.

RBS offers the full range of banking products, from current and savings accounts to personal loans, mortgages and credit cards. It also offers a range of insurance products.

As well as the RBS brand, the Royal Bank of Scotland group also owns Natwest and Ulster Bank.

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Bank accounts

Ranked 29^th of 30 providers reviewed.

Customer happiness score	47.75%
Customer trust score	42.94%
Complaints performance	60.46%
Transparency rating	76.36%
Fairer Finance score Reviewed Autumn 2023	57%

Credit cards

Ranked 27^th of 34 providers reviewed.

Customer happiness score	50.66%
Customer trust score	45.52%
Complaints performance	60.79%
Transparency rating	62.84%
Fairer Finance score Reviewed Autumn 2023	55%

Home insurance (building and contents)

Ranked 28^th of 46 providers reviewed.

Customer happiness score	46.23%
Customer trust score	46.7%
Complaints performance	77.06%
Transparency rating	79.91%
Fairer Finance score Reviewed Autumn 2023	63%

Mortgages

Ranked 19^th of 23 providers reviewed.

Customer happiness score	48.25%
Customer trust score	46.25%
Complaints performance	74.62%
Transparency rating	60.23%
Fairer Finance score Reviewed Autumn 2023	57%

Personal loans

Ranked 9^th of 27 providers reviewed.

Customer happiness score	62.63%
Customer trust score	53.54%
Complaints performance	60.43%
Transparency rating	78.24%
Fairer Finance score Reviewed Autumn 2023	64%

Savings Accounts

Ranked 44^th of 53 providers reviewed.

Customer happiness score	49.43%
Customer trust score	49.43%
Complaints performance	60.43%
Transparency rating	74.39%
Fairer Finance score Reviewed Autumn 2023	58%

Cash withdrawal fee in UK (own bank) i	£0.00
Annual fee i	£0.00
Part of FSCS i
Unpaid transaction fee i	£0.00
Bankers draft/cheque fee i	£20.00
Faster Payment limit i	£20,000.00
Maximum cash machine withdrawal per day i	£300.00
Can you use your card to pay for items overseas? i

Risk based overdraft? i
Arranged overdraft interest free amount i	£500.00
Arranged overdraft interest rate (representative EAR) i	19.49%

Add-ons, cashback and rewards i	£5/month rewards (requires at least two direct debits of at least £2 each and one mobile app login), AWP worldwide travel insurance (including winter sports), UK breakdown insurance provided by the AA, AIG phone insurance, Tastecard, up to 40% off cinema tickets
Part of FSCS or international equivalent i

Arranged overdraft limit i	£2,000 (£500 in first term)
Tiered repayment of overdraft i
Switching / sign up incentive i

Annual fee in first year i	£70.00
Using card in Europe charge i	0%
Using card worldwide charge i	0%
Representative APR i	29%
Rewards i	Get 0.5% cashback on every purchase, Limited to £400 per year, 2% on eligible trade/business suppliers and 1% on eligible fuel and accommodation.

Duration of 0% balance transfer offer period i	13 months
Balance transfer fee during promotional period i	0%
Representative APR i	24.9%
Balance transfer rate during promotional period i	0%
Highest balance transfer fee during promotional period (%) i	0%
Representative balance transfer rate i	1.873%
Risk based? i

Duration of purchases offer period i	19 months
Representative APR i	24.9%
Highest APR i	29.9%
Purchase rate during promotional period i	0%
Representative purchase rate i	1.873%
Number of days before interest is charged on purchases i	56 days
Risk based? i

Duration of purchases offer period i	3 months
Representative APR i	24.9%
Highest APR i	29.9%
Purchase rate during promotional period i	0%
Representative purchase rate i	1.873%
Number of days before interest is charged on purchases i	56 days
Risk based? i

Representative APR i	40.7%
Foreign purchase fee i	0%
Foreign withdrawal fee i	3%
Risk based? i
Number of days before interest is charged on non-sterling cash transactions i	0 days
Representative purchase rate i	1.663%

Home Security Cover i
Home Emergency Cover limit i	£1,500.00
Primary Heating System i
Cover Type i	Add-On
Internal plumbing and drainage i
Boiler breakdown cover i
Pest infestation cover i
Alternative Accommodation Cover i	£250.00
Unoccupied period i	Not Mentioned
Annual boiler service i
Internal gas supply pipe cover i
Domestic Power supply covered? i
Claims limit i	Unlimited

Alternative accommodation cover limit for buildings i	£50,000.00
Theft from outbuildings i	£5,000.00
Protection against inflation (Buildings)
Matching sets (contents) i
Contents compulsory excess i	£50.00
Property owner liability i	£5,000,000.00
Cancellation fee within 14 days i	£0.00
Contents cover limit i	£100,000.00
Alternative accommodation cover limit for contents i	£30,000.00
Buildings cover limit i	Unlimited
Cancellation fee after 14 days i	£26.40
Liability to domestic employees i	£10,000,000.00
Trace and access i	£5,000.00
Keys/locks if lost or stolen (Buildings) i	Sum insured
Liability as a tenant i	£10,000.00
Replace belongings new for old i
Flood excess i	£50.00
Escape of water excess (minimum) i	£450.00
Money in the home i	£1,000.00
Visitor's possessions i	£1,000.00
Office equipment i	£10,000.00

Escape of water excess for buildings i	£450.00
Matching sets (Buildings) i
Frozen pipes i
Underground pipes, cables and tanks i	Optional
Selling your home i
Emergency entries i
Accidental damage to drains i
Buildings compulsory excess i	£50.00
Unoccupied period i	60 days
Property owner liability i	£5,000,000.00
Helpline i
Cancellation fee after 14 days (buildings) i	£26.40
Amendment fee (telephone) i	£0.00

Matching sets (contents) i
Theft from outbuildings i	£5,000.00
Cover for items away from home i	Covered as standard
Property owner liability i	£5,000,000.00

Cost (Year 1) i	£310.00
Account closure fee	£0.00
Charge for transferring investments to another platform i	£0.00
Does the provider have a mobile app?
Charge for selling holdings if not enough money in account for charges	£0.00
Completing paper applications
Cash withdrawal by BACs	£0.00
Same day payment/payment by CHAPs	£0.00
Early account closure fee	£0.00
Cost of receiving paper statements for a year	£0.00
Charge for transferring cash to another platform i	£0.00

Home Security Cover i
Home Emergency Cover limit i	£750.00
Primary Heating System i
Cover Type i	Add-ON
Internal plumbing and drainage i
Boiler breakdown cover i
Pest infestation cover i
Alternative Accommodation Cover i	£250.00
Unoccupied period i	60
Annual boiler service i
Internal gas supply pipe cover i
Domestic Power supply covered? i
Claims limit i	Unlimited

Cost (Year 1) i	£620.00
Account closure fee	£0.00
Charge for transferring investments to another platform i	£0.00
Does the provider have a mobile app?
Charge for selling holdings if not enough money in account for charges	£0.00
Completing paper applications
Cash withdrawal by BACs	£0.00
Same day payment/payment by CHAPs	£0.00
Early account closure fee	£0.00
Cost of receiving paper statements for a year	£0.00
Charge for transferring cash to another platform i	£0.00

Medical excess i	Variable
Type of cover i	Lifetime, annual
Medical cover limit i	£8,000.00
Age when compulsory excess rises i	7 years
Annual policy limit i	£8,000.00
Cancellation fee i	£0.00
Annual condition limit i
Amendment fee i	£0.00
Lifetime policy limit i	Unlimited
Lifetime condition limit i
Dental cover (if due to an accident) i	£500.00
Cruciate ligament damage i	£8,000.00
CT scans i	£8,000.00
MRI scans i	£8,000.00
Prescribed food i	£250.00
Complementary treatment i	£1,000.00
Boarding fees limit i	£1,000.00
Death benefit (illness) i	£1,500.00
Euthanasia cover limit i	£100.00
Cremation i	£0.00
If renewed, are existing conditions covered? i
Holiday cancellation i	£5,000.00
Holiday cover i	£8,000.00
Quarantine costs cover i	£2,000.00
Loss of PETS passport or other travel documents i	£250.00
Emergency expenses abroad i	£500.00
Maximum number of days abroad i

Medical excess i	£75.00
Cancelling before travel cover limit i	£5,000.00
Personal Possessions and Baggage - damaged, lost or stolen - cover limit i	£1,500.00
Emergency medical cover and repatriation cover limit i	£10,000,000.00
Mental health cover i
Max trip duration i	31 days
Cutting trip short (curtailment) cover limit i	£5,000.00
Abandoning your trip (abandonment) cover limit i	£5,000.00
Personal money i	£500.00
Combined passport & travel documents cover limit i	£750.00
Natural disaster relocation cover i

Royal Bank of Scotland

Bank accounts

Basic bank accounts

Overdrafts

Premium bank accounts

Student bank accounts

Business Credit Cards

Foreign Use Business Credit Cards

Credit cards

0% balance transfer credit cards

0% purchase credit cards

Foreign use credit cards

Home emergency cover

Home insurance (building and contents)

Buildings insurance

Contents insurance

Investing and pensions

Ready-made General Investment Accounts

Ready-made Junior ISAs

Ready-made Personal Pensions

Ready-made Stocks and Shares ISAs

Pet insurance

Cat insurance

Dog insurance

Travel insurance

Annual multi-trip insurance

Single trip insurance

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