Virgin Money was launched by Sir Richard Branson back in the mid 1990s, starting out in the savings and investments market before slowly expanding into mortgages, credit cards and insurance.
Virgin Money acquired its banking license in 2010 through the acquisition of Church House Trust, although at this time it had no branches. In 2012, it bought itself a high street presence, by acquiring Northern Rock and in 2014 the bank was floated on the London Stock Exchange.
In credit cards, the company achieved a Silver ribbon, after slowly climbing our ratings since it's launch. However, it's a different story for its other banking products, with both savings and mortgages suffering from poor transparency and trust - leaving Virgin towards the bottom of the table.
However, its complaints record across all three banking products is strong, and Virgin is showing all the signs of a business pulling in the right direction, especially for it's credit card.