Mortgages

Brand Customer
happiness

What does this mean? This score shows how happy a company's customers are with it. A higher score means a company has happier customers than most of its competitors.

Customer
trust

What does this mean? This score shows how much trust customers place in a brand. A higher score means more customers trust the brand than others in this sector.

Complaints
performance

What does this mean? This score shows how good a company is at handling complaints. A higher score means the company gets it right more often than its competitors.

Transparency
rating

What does this mean? This score shows how good a company is at telling you everything you need to know, in a language you can understand. A higher score means the company is more transparent than its competitors.

Fairer Finance score

Yorkshire Building Society

71% 55% 82% 54% 65%

Nationwide

67% 57% 70% 61% 64%

Coventry Building Society

60% 49% 94% 48% 63%

First Direct

72% 60% 73% 45% 63%

TSB

57% 44% 76% 63% 60%

Skipton Building Society

58% 52% 77% 51% 60%

Chelsea Building Society

57% 42% 82% 54% 59%

Lloyds Bank

59% 50% 73% 44% 57%

Clydesdale Bank

57% 43% 72% 52% 56%

Bank of Ireland

52% 42% 82% 43% 55%

Yorkshire Bank

51% 40% 72% 52% 54%

HSBC

56% 40% 73% 43% 53%

Bank of Scotland

52% 43% 75% 40% 52%

Halifax

52% 39% 75% 42% 52%

Barclays

54% 36% 67% 48% 51%

Santander

48% 33% 60% 55% 49%

Leeds Building Society

48% 38% 69% 41% 49%

Natwest

53% 39% 70% 34% 49%

Virgin Money

46% 40% 70% 31% 47%

Co-operative Bank

46% 33% 68% 38% 46%

Royal Bank of Scotland

42% 23% 72% 34% 43%