Savings accounts

Brand Customer
happiness

What does this mean? This score shows how happy a company's customers are with it. A higher score means a company has happier customers than most of its competitors.

Customer
trust

What does this mean? This score shows how much trust customers place in a brand. A higher score means more customers trust the brand than others in this sector.

Complaints
performance

What does this mean? This score shows how good a company is at handling complaints. A higher score means the company gets it right more often than its competitors.

Transparency
rating

What does this mean? This score shows how good a company is at telling you everything you need to know, in a language you can understand. A higher score means the company is more transparent than its competitors.

Fairer Finance score

Coventry Building Society

69% 61% 94% 63% 72%

First Direct

66% 65% 85% 53% 67%

Smile

52% 68% 78% 67% 66%

Principality Building Society

61% 56% 83% 65% 66%

Birmingham Midshires

60% 47% 88% 68% 66%

Nationwide

58% 59% 70% 73% 65%

Halifax

48% 45% 88% 78% 65%

Skipton Building Society

59% 52% 77% 71% 65%

Leeds Building Society

63% 59% 78% 52% 63%

Yorkshire Building Society

63% 54% 75% 58% 62%

Newcastle Building Society

58% 50% 78% 62% 62%

Bank of Scotland

42% 39% 88% 78% 61%

National Savings & Investments

49% 51% 77% 67% 61%

Co-operative Bank

53% 49% 78% 65% 61%

TSB

57% 55% 80% 52% 61%

Aldermore

62% 50% 77% 52% 60%

Kent Reliance

62% 54% 74% 50% 60%

Sainsbury's

46% 44% 77% 70% 59%

ICICI

49% 43% 77% 67% 59%

Chelsea Building Society

54% 51% 75% 55% 59%

Tesco Bank

51% 42% 77% 62% 58%

AA

56% 58% 59% 55% 57%

Marks & Spencer

47% 47% 79% 50% 56%

Scottish Widows

54% 44% 83% 43% 56%

Clydesdale Bank

50% 47% 81% 44% 55%

Yorkshire Bank

45% 48% 81% 44% 54%

Lloyds Bank

42% 40% 79% 56% 54%

Barclays

43% 41% 70% 61% 54%

Virgin Money

50% 44% 62% 57% 53%

HSBC

40% 40% 85% 47% 53%

Santander

46% 43% 66% 51% 51%

Natwest

41% 42% 73% 36% 48%

Post Office

45% 46% 59% 38% 47%

Royal Bank of Scotland

39% 28% 71% 36% 44%