Animal Friends

Animal Friends is a pet insurance provider based in Amesbury, Salisbury.

Animal Friends Pet Insurance was founded by Elaine Fairfax in 1998 with the sole aim of providing pet insurance as a means to help support animal welfare charities.

Its pet insurance is underwritten by Red Sands Insurance.

Animal Friends
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Gold ribbon: first place

Pet insurance

Ranked 6th of 35 providers reviewed.

Customer happiness score 61.22%
Customer trust score 56.32%
Complaints performance 82.76%
Transparency rating 82.02%
Fairer Finance score
Reviewed Autumn 2023
71%

Pet insurance

Cat insurance

Animal Friends

Lifetime £10,000

5 stars
Medical excess i £69.00
Type of cover i Lifetime, annual
Medical cover limit i £10,000.00
Age when compulsory excess rises i 10 years
Annual policy limit i £10,000.00
Cancellation fee i £0.00
Annual condition limit i
Amendment fee i £0.00
Lifetime policy limit i Unlimited
Lifetime condition limit i
Dental cover (if due to an accident) i £3,000.00
Cruciate ligament damage i £10,000.00
CT scans i £10,000.00
MRI scans i £10,000.00
Prescribed food i £200.00
Complementary treatment i £3,000.00
Boarding fees limit i £1,500.00
Death benefit (illness) i £2,000.00
Euthanasia cover limit i £116.00
Cremation i £200.00
If renewed, are existing conditions covered? i
Holiday cancellation i £2,500.00
Holiday cover i £2,500.00
Quarantine costs cover i £0.00
Loss of PETS passport or other travel documents i £0.00
Emergency expenses abroad i £0.00
Maximum number of days abroad i 90 days

Animal Friends

Lifetime £18,000

5 stars
Medical excess i £69.00
Type of cover i Lifetime, annual
Medical cover limit i £18,000.00
Age when compulsory excess rises i 10 years
Annual policy limit i £18,000.00
Cancellation fee i £0.00
Annual condition limit i
Amendment fee i £0.00
Lifetime policy limit i Unlimited
Lifetime condition limit i
Dental cover (if due to an accident) i £3,000.00
Cruciate ligament damage i £18,000.00
CT scans i £18,000.00
MRI scans i £18,000.00
Prescribed food i £200.00
Complementary treatment i £3,000.00
Boarding fees limit i £1,500.00
Death benefit (illness) i £3,000.00
Euthanasia cover limit i £116.00
Cremation i £200.00
If renewed, are existing conditions covered? i
Holiday cancellation i £2,500.00
Holiday cover i £2,500.00
Quarantine costs cover i £0.00
Loss of PETS passport or other travel documents i £0.00
Emergency expenses abroad i £0.00
Maximum number of days abroad i 90 days

Animal Friends

Max Extra

4 stars
Medical excess i £69.00
Type of cover i Maximum benefit, condition
Medical cover limit i £4,000.00
Age when compulsory excess rises i 10 years
Annual policy limit i
Cancellation fee i £0.00
Annual condition limit i
Amendment fee i £0.00
Lifetime policy limit i £4,000.00
Lifetime condition limit i
Dental cover (if due to an accident) i £0.00
Cruciate ligament damage i £4,000.00
CT scans i £4,000.00
MRI scans i £4,000.00
Prescribed food i £100.00
Complementary treatment i £500.00
Boarding fees limit i £1,000.00
Death benefit (illness) i £1,000.00
Euthanasia cover limit i £116.00
Cremation i £0.00
If renewed, are existing conditions covered? i
Holiday cancellation i £1,500.00
Holiday cover i £2,000.00
Quarantine costs cover i £0.00
Loss of PETS passport or other travel documents i £0.00
Emergency expenses abroad i £0.00
Maximum number of days abroad i 90 days

Animal Friends

Superior Plus

4 stars
Medical excess i £69.00
Type of cover i Lifetime, condition-based
Medical cover limit i £4,000.00
Age when compulsory excess rises i 10 years
Annual policy limit i
Cancellation fee i £0.00
Annual condition limit i £4,000.00
Amendment fee i £0.00
Lifetime policy limit i
Lifetime condition limit i Unlimited
Dental cover (if due to an accident) i £0.00
Cruciate ligament damage i £4,000.00
CT scans i £4,000.00
MRI scans i £4,000.00
Prescribed food i £100.00
Complementary treatment i £500.00
Boarding fees limit i £1,000.00
Death benefit (illness) i £1,000.00
Euthanasia cover limit i £116.00
Cremation i £0.00
If renewed, are existing conditions covered? i
Holiday cancellation i £1,500.00
Holiday cover i £2,000.00
Quarantine costs cover i £0.00
Loss of PETS passport or other travel documents i £0.00
Emergency expenses abroad i £0.00
Maximum number of days abroad i 90 days

Animal Friends

Prestige

4 stars
Medical excess i £69.00
Type of cover i Lifetime, condition-based
Medical cover limit i £6,000.00
Age when compulsory excess rises i 10 years
Annual policy limit i
Cancellation fee i £0.00
Annual condition limit i £6,000.00
Amendment fee i £0.00
Lifetime policy limit i
Lifetime condition limit i Unlimited
Dental cover (if due to an accident) i £6,000.00
Cruciate ligament damage i £6,000.00
CT scans i £6,000.00
MRI scans i £6,000.00
Prescribed food i £100.00
Complementary treatment i £500.00
Boarding fees limit i £1,500.00
Death benefit (illness) i £1,500.00
Euthanasia cover limit i £116.00
Cremation i £0.00
If renewed, are existing conditions covered? i
Holiday cancellation i £2,500.00
Holiday cover i £2,000.00
Quarantine costs cover i £0.00
Loss of PETS passport or other travel documents i £0.00
Emergency expenses abroad i £0.00
Maximum number of days abroad i 90 days

Animal Friends

Lifetime £3,000

4 stars
Medical excess i £69.00
Type of cover i Lifetime, annual
Medical cover limit i £3,000.00
Age when compulsory excess rises i 10 years
Annual policy limit i £3,000.00
Cancellation fee i £0.00
Annual condition limit i
Amendment fee i £0.00
Lifetime policy limit i Unlimited
Lifetime condition limit i
Dental cover (if due to an accident) i £0.00
Cruciate ligament damage i £3,000.00
CT scans i £3,000.00
MRI scans i £3,000.00
Prescribed food i £100.00
Complementary treatment i £500.00
Boarding fees limit i £600.00
Death benefit (illness) i £600.00
Euthanasia cover limit i £116.00
Cremation i £0.00
If renewed, are existing conditions covered? i
Holiday cancellation i £1,000.00
Holiday cover i £2,000.00
Quarantine costs cover i £0.00
Loss of PETS passport or other travel documents i £0.00
Emergency expenses abroad i £0.00
Maximum number of days abroad i 90 days

Animal Friends

Lifetime £4,000

4 stars
Medical excess i £69.00
Type of cover i Lifetime, annual
Medical cover limit i £4,000.00
Age when compulsory excess rises i 10 years
Annual policy limit i £4,000.00
Cancellation fee i £0.00
Annual condition limit i
Amendment fee i £0.00
Lifetime policy limit i Unlimited
Lifetime condition limit i
Dental cover (if due to an accident) i £0.00
Cruciate ligament damage i £4,000.00
CT scans i £4,000.00
MRI scans i £4,000.00
Prescribed food i £100.00
Complementary treatment i £500.00
Boarding fees limit i £600.00
Death benefit (illness) i £600.00
Euthanasia cover limit i £116.00
Cremation i £0.00
If renewed, are existing conditions covered? i
Holiday cancellation i £1,000.00
Holiday cover i £2,000.00
Quarantine costs cover i £0.00
Loss of PETS passport or other travel documents i £0.00
Emergency expenses abroad i £0.00
Maximum number of days abroad i 90 days

Animal Friends

Lifetime £5,000

4 stars
Medical excess i £69.00
Type of cover i Lifetime, annual
Medical cover limit i £5,000.00
Age when compulsory excess rises i 10 years
Annual policy limit i £5,000.00
Cancellation fee i £0.00
Annual condition limit i
Amendment fee i £0.00
Lifetime policy limit i Unlimited
Lifetime condition limit i
Dental cover (if due to an accident) i £5,000.00
Cruciate ligament damage i £5,000.00
CT scans i £5,000.00
MRI scans i £5,000.00
Prescribed food i £100.00
Complementary treatment i £500.00
Boarding fees limit i £1,200.00
Death benefit (illness) i £1,200.00
Euthanasia cover limit i £116.00
Cremation i £0.00
If renewed, are existing conditions covered? i
Holiday cancellation i £2,000.00
Holiday cover i £2,000.00
Quarantine costs cover i £0.00
Loss of PETS passport or other travel documents i £0.00
Emergency expenses abroad i £0.00
Maximum number of days abroad i 90 days

Animal Friends

Prime Plus

3 stars
Medical excess i £69.00
Type of cover i Time-limited
Medical cover limit i £4,000.00
Age when compulsory excess rises i 10 years
Annual policy limit i £10,000.00
Cancellation fee i £0.00
Annual condition limit i £4,000.00
Amendment fee i £0.00
Lifetime policy limit i
Lifetime condition limit i
Dental cover (if due to an accident) i £0.00
Cruciate ligament damage i £4,000.00
CT scans i £4,000.00
MRI scans i £4,000.00
Prescribed food i £100.00
Complementary treatment i £500.00
Boarding fees limit i £1,000.00
Death benefit (illness) i £1,000.00
Euthanasia cover limit i £116.00
Cremation i £0.00
If renewed, are existing conditions covered? i
Holiday cancellation i £1,500.00
Holiday cover i £1,500.00
Quarantine costs cover i £0.00
Loss of PETS passport or other travel documents i £0.00
Emergency expenses abroad i £0.00
Maximum number of days abroad i 90 days

Animal Friends

Max Plus

3 stars
Medical excess i £69.00
Type of cover i Maximum benefit, condition
Medical cover limit i £2,000.00
Age when compulsory excess rises i 10 years
Annual policy limit i
Cancellation fee i £0.00
Annual condition limit i
Amendment fee i £0.00
Lifetime policy limit i £2,000.00
Lifetime condition limit i
Dental cover (if due to an accident) i £0.00
Cruciate ligament damage i £2,000.00
CT scans i £2,000.00
MRI scans i £2,000.00
Prescribed food i £100.00
Complementary treatment i £500.00
Boarding fees limit i £750.00
Death benefit (illness) i £750.00
Euthanasia cover limit i £116.00
Cremation i £0.00
If renewed, are existing conditions covered? i
Holiday cancellation i £1,000.00
Holiday cover i £2,000.00
Quarantine costs cover i £0.00
Loss of PETS passport or other travel documents i £0.00
Emergency expenses abroad i £0.00
Maximum number of days abroad i 90 days

Animal Friends

Superior

3 stars
Medical excess i £69.00
Type of cover i Lifetime, condition-based
Medical cover limit i £2,000.00
Age when compulsory excess rises i 10 years
Annual policy limit i
Cancellation fee i £0.00
Annual condition limit i £2,000.00
Amendment fee i £0.00
Lifetime policy limit i
Lifetime condition limit i Unlimited
Dental cover (if due to an accident) i £0.00
Cruciate ligament damage i £2,000.00
CT scans i £2,000.00
MRI scans i £2,000.00
Prescribed food i £100.00
Complementary treatment i £500.00
Boarding fees limit i £750.00
Death benefit (illness) i £750.00
Euthanasia cover limit i £116.00
Cremation i £0.00
If renewed, are existing conditions covered? i
Holiday cancellation i £1,000.00
Holiday cover i £2,000.00
Quarantine costs cover i £0.00
Loss of PETS passport or other travel documents i £0.00
Emergency expenses abroad i £0.00
Maximum number of days abroad i 90 days

Animal Friends

Lifetime £2,000

3 stars
Medical excess i £69.00
Type of cover i Lifetime, annual
Medical cover limit i £2,000.00
Age when compulsory excess rises i 10 years
Annual policy limit i £2,000.00
Cancellation fee i £0.00
Annual condition limit i
Amendment fee i £0.00
Lifetime policy limit i Unlimited
Lifetime condition limit i
Dental cover (if due to an accident) i £0.00
Cruciate ligament damage i £2,000.00
CT scans i £2,000.00
MRI scans i £2,000.00
Prescribed food i £100.00
Complementary treatment i £500.00
Boarding fees limit i £600.00
Death benefit (illness) i £600.00
Euthanasia cover limit i £116.00
Cremation i £0.00
If renewed, are existing conditions covered? i
Holiday cancellation i £1,000.00
Holiday cover i £2,000.00
Quarantine costs cover i £0.00
Loss of PETS passport or other travel documents i £0.00
Emergency expenses abroad i £0.00
Maximum number of days abroad i 90 days

Animal Friends

Accident Only

2 stars
Medical excess i £69.00
Type of cover i Accident-only
Medical cover limit i £2,500.00
Age when compulsory excess rises i 10 years
Annual policy limit i
Cancellation fee i £0.00
Annual condition limit i £2,500.00
Amendment fee i £0.00
Lifetime policy limit i
Lifetime condition limit i £15,000.00
Dental cover (if due to an accident) i £0.00
Cruciate ligament damage i £0.00
CT scans i £2,500.00
MRI scans i £2,500.00
Prescribed food i £0.00
Complementary treatment i £500.00
Boarding fees limit i £0.00
Death benefit (illness) i £0.00
Euthanasia cover limit i £116.00
Cremation i £0.00
If renewed, are existing conditions covered? i
Holiday cancellation i £0.00
Holiday cover i £0.00
Quarantine costs cover i £0.00
Loss of PETS passport or other travel documents i £0.00
Emergency expenses abroad i £0.00
Maximum number of days abroad i
2 stars
Medical excess i £69.00
Type of cover i Time-limited
Medical cover limit i £2,000.00
Age when compulsory excess rises i 10 years
Annual policy limit i £7,000.00
Cancellation fee i £0.00
Annual condition limit i £2,000.00
Amendment fee i £0.00
Lifetime policy limit i
Lifetime condition limit i
Dental cover (if due to an accident) i £0.00
Cruciate ligament damage i £2,000.00
CT scans i £2,000.00
MRI scans i £2,000.00
Prescribed food i £100.00
Complementary treatment i £500.00
Boarding fees limit i £750.00
Death benefit (illness) i £750.00
Euthanasia cover limit i £116.00
Cremation i £0.00
If renewed, are existing conditions covered? i
Holiday cancellation i £1,000.00
Holiday cover i £1,000.00
Quarantine costs cover i £0.00
Loss of PETS passport or other travel documents i £0.00
Emergency expenses abroad i £0.00
Maximum number of days abroad i 90 days

Dog insurance

Animal Friends

Lifetime £10,000

5 stars
Type of cover i Lifetime, annual
Medical cover limit i £10,000.00
Medical excess i £69.00
Annual policy limit i £10,000.00
Annual condition limit i
Lifetime policy limit i Unlimited
Lifetime condition limit i
Dental cover (if due to an accident) i £3,000.00
Cruciate ligament damage i £10,000.00
CT scans i £10,000.00
MRI scans i £10,000.00
Prescribed food i £200.00
Complementary treatment i £3,000.00
Euthanasia cover limit i £116.00
Cremation i £200.00
If renewed, are existing conditions covered? i
Age when compulsory excess rises i 8 years
Amendment fee i £0.00
Holiday cancellation i £2,500.00
Holiday cover i £2,500.00

Animal Friends

Lifetime £18,000

5 stars
Type of cover i Lifetime, annual
Medical cover limit i £18,000.00
Medical excess i £69.00
Annual policy limit i £18,000.00
Annual condition limit i
Lifetime policy limit i Unlimited
Lifetime condition limit i
Dental cover (if due to an accident) i £3,000.00
Cruciate ligament damage i £18,000.00
CT scans i £18,000.00
MRI scans i £18,000.00
Prescribed food i £200.00
Complementary treatment i £3,000.00
Euthanasia cover limit i £116.00
Cremation i £200.00
If renewed, are existing conditions covered? i
Age when compulsory excess rises i 8 years
Amendment fee i £0.00
Holiday cancellation i £2,500.00
Holiday cover i £2,500.00

Animal Friends

Prestige

4 stars
Type of cover i Lifetime, condition-based
Medical cover limit i £6,000.00
Medical excess i £69.00
Annual policy limit i
Annual condition limit i £6,000.00
Lifetime policy limit i
Lifetime condition limit i Unlimited
Dental cover (if due to an accident) i £6,000.00
Cruciate ligament damage i £6,000.00
CT scans i £6,000.00
MRI scans i £6,000.00
Prescribed food i £100.00
Complementary treatment i £500.00
Euthanasia cover limit i £116.00
Cremation i £0.00
If renewed, are existing conditions covered? i
Age when compulsory excess rises i 8 years
Amendment fee i £0.00
Holiday cancellation i £2,500.00
Holiday cover i £2,000.00

Animal Friends

Max Extra

4 stars
Type of cover i Maximum benefit, condition
Medical cover limit i £4,000.00
Medical excess i £69.00
Annual policy limit i
Annual condition limit i
Lifetime policy limit i £4,000.00
Lifetime condition limit i
Dental cover (if due to an accident) i £0.00
Cruciate ligament damage i £4,000.00
CT scans i £4,000.00
MRI scans i £4,000.00
Prescribed food i £100.00
Complementary treatment i £500.00
Euthanasia cover limit i £116.00
Cremation i £0.00
If renewed, are existing conditions covered? i
Age when compulsory excess rises i 8 years
Amendment fee i £0.00
Holiday cancellation i £1,500.00
Holiday cover i £2,000.00

Animal Friends

Superior Plus

4 stars
Type of cover i Lifetime, condition-based
Medical cover limit i £4,000.00
Medical excess i £69.00
Annual policy limit i
Annual condition limit i £4,000.00
Lifetime policy limit i
Lifetime condition limit i Unlimited
Dental cover (if due to an accident) i £0.00
Cruciate ligament damage i £4,000.00
CT scans i £4,000.00
MRI scans i £4,000.00
Prescribed food i £100.00
Complementary treatment i £500.00
Euthanasia cover limit i £116.00
Cremation i £0.00
If renewed, are existing conditions covered? i
Age when compulsory excess rises i 8 years
Amendment fee i £0.00
Holiday cancellation i £1,500.00
Holiday cover i £2,000.00

Animal Friends

Lifetime £3,000

4 stars
Type of cover i Lifetime, annual
Medical cover limit i £3,000.00
Medical excess i £69.00
Annual policy limit i £3,000.00
Annual condition limit i
Lifetime policy limit i Unlimited
Lifetime condition limit i
Dental cover (if due to an accident) i £0.00
Cruciate ligament damage i £3,000.00
CT scans i £3,000.00
MRI scans i £3,000.00
Prescribed food i £100.00
Complementary treatment i £500.00
Euthanasia cover limit i £116.00
Cremation i £0.00
If renewed, are existing conditions covered? i
Age when compulsory excess rises i 8 years
Amendment fee i £0.00
Holiday cancellation i £1,000.00
Holiday cover i £2,000.00

Animal Friends

Lifetime £4,000

4 stars
Type of cover i Lifetime, annual
Medical cover limit i £4,000.00
Medical excess i £69.00
Annual policy limit i £4,000.00
Annual condition limit i
Lifetime policy limit i Unlimited
Lifetime condition limit i
Dental cover (if due to an accident) i £0.00
Cruciate ligament damage i £4,000.00
CT scans i £4,000.00
MRI scans i £4,000.00
Prescribed food i £100.00
Complementary treatment i £500.00
Euthanasia cover limit i £116.00
Cremation i £0.00
If renewed, are existing conditions covered? i
Age when compulsory excess rises i 8 years
Amendment fee i £0.00
Holiday cancellation i £1,000.00
Holiday cover i £2,000.00

Animal Friends

Lifetime £5,000

4 stars
Type of cover i Lifetime, annual
Medical cover limit i £5,000.00
Medical excess i £69.00
Annual policy limit i £5,000.00
Annual condition limit i
Lifetime policy limit i Unlimited
Lifetime condition limit i
Dental cover (if due to an accident) i £5,000.00
Cruciate ligament damage i £5,000.00
CT scans i £5,000.00
MRI scans i £5,000.00
Prescribed food i £100.00
Complementary treatment i £500.00
Euthanasia cover limit i £116.00
Cremation i £0.00
If renewed, are existing conditions covered? i
Age when compulsory excess rises i 8 years
Amendment fee i £0.00
Holiday cancellation i £2,000.00
Holiday cover i £2,000.00

Animal Friends

Prime Plus

3 stars
Type of cover i Time-limited
Medical cover limit i £4,000.00
Medical excess i £69.00
Annual policy limit i £10,000.00
Annual condition limit i £4,000.00
Lifetime policy limit i
Lifetime condition limit i
Dental cover (if due to an accident) i £0.00
Cruciate ligament damage i £4,000.00
CT scans i £4,000.00
MRI scans i £4,000.00
Prescribed food i £100.00
Complementary treatment i £500.00
Euthanasia cover limit i £116.00
Cremation i £0.00
If renewed, are existing conditions covered? i
Age when compulsory excess rises i 8 years
Amendment fee i £0.00
Holiday cancellation i £1,500.00
Holiday cover i £1,500.00
2 stars
Type of cover i Time-limited
Medical cover limit i £2,000.00
Medical excess i £69.00
Annual policy limit i £7,000.00
Annual condition limit i £2,000.00
Lifetime policy limit i
Lifetime condition limit i
Dental cover (if due to an accident) i £0.00
Cruciate ligament damage i £2,000.00
CT scans i £2,000.00
MRI scans i £2,000.00
Prescribed food i £100.00
Complementary treatment i £500.00
Euthanasia cover limit i £116.00
Cremation i £0.00
If renewed, are existing conditions covered? i
Age when compulsory excess rises i 8 years
Amendment fee i £0.00
Holiday cancellation i £1,000.00
Holiday cover i £1,000.00

Animal Friends

Max Plus

2 stars
Type of cover i Maximum benefit, condition
Medical cover limit i £2,000.00
Medical excess i £69.00
Annual policy limit i
Annual condition limit i
Lifetime policy limit i £2,000.00
Lifetime condition limit i
Dental cover (if due to an accident) i £0.00
Cruciate ligament damage i £2,000.00
CT scans i £2,000.00
MRI scans i £2,000.00
Prescribed food i £100.00
Complementary treatment i £500.00
Euthanasia cover limit i £116.00
Cremation i £0.00
If renewed, are existing conditions covered? i
Age when compulsory excess rises i 8 years
Amendment fee i £0.00
Holiday cancellation i £1,000.00
Holiday cover i £2,000.00

Animal Friends

Superior

2 stars
Type of cover i Lifetime, condition-based
Medical cover limit i £2,000.00
Medical excess i £69.00
Annual policy limit i
Annual condition limit i £2,000.00
Lifetime policy limit i
Lifetime condition limit i Unlimited
Dental cover (if due to an accident) i £0.00
Cruciate ligament damage i £2,000.00
CT scans i £2,000.00
MRI scans i £2,000.00
Prescribed food i £100.00
Complementary treatment i £500.00
Euthanasia cover limit i £116.00
Cremation i £0.00
If renewed, are existing conditions covered? i
Age when compulsory excess rises i 8 years
Amendment fee i £0.00
Holiday cancellation i £1,000.00
Holiday cover i £2,000.00

Animal Friends

Lifetime £2,000

2 stars
Type of cover i Lifetime, annual
Medical cover limit i £2,000.00
Medical excess i £69.00
Annual policy limit i £2,000.00
Annual condition limit i
Lifetime policy limit i Unlimited
Lifetime condition limit i
Dental cover (if due to an accident) i £0.00
Cruciate ligament damage i £2,000.00
CT scans i £2,000.00
MRI scans i £2,000.00
Prescribed food i £100.00
Complementary treatment i £500.00
Euthanasia cover limit i £116.00
Cremation i £0.00
If renewed, are existing conditions covered? i
Age when compulsory excess rises i 8 years
Amendment fee i £0.00
Holiday cancellation i £1,000.00
Holiday cover i £2,000.00