Aviva

Aviva
Bronze ribbon

Car insurance

Ranked 14th of 51 providers reviewed.

Customer happiness 57%
Customer trust 47%
Complaints performance 69%
Transparency rating 55%
Fairer Finance score
Reviewed Autumn 2017
57%

Home insurance

Ranked 34th of 47 providers reviewed.

Customer happiness 55%
Customer trust 47%
Complaints performance 69%
Transparency rating 44%
Fairer Finance score
Reviewed Autumn 2017
54%

Life insurance

Ranked 18th of 22 providers reviewed.

Claims score 98.96%
Complaints performance 81%
Transparency rating 39%
Fairer Finance score
Reviewed Autumn 2017
70%
Silver ribbon

Pet insurance

Ranked 5th of 15 providers reviewed.

Customer happiness 59%
Customer trust 48%
Complaints performance 69%
Transparency rating 57%
Fairer Finance score
Reviewed Autumn 2017
58%
Bronze ribbon

Travel insurance

Ranked 19th of 56 providers reviewed.

Customer happiness 60%
Customer trust 51%
Complaints performance 69%
Transparency rating 40%
Fairer Finance score
Reviewed Autumn 2017
55%

Car insurance

Aviva

Motor Insurance

4 stars
Key and lock cover if lost i Unlimited
Courtesy car for the duration of repair i Optional
Uninsured driver promise i
Key and lock cover if stolen i Unlimited
Replacing original audio/visual equipment i Unlimited
Windscreen repair excess i £10
Windscreen replace excess i £75
24 hour telephone helpline i
Repairs guarantee (years) 3

Home insurance

Buildings & contents cover

Aviva

Your Home Insurance

4 stars
Escape of water excess i £100
Matching items i
Theft from outbuildings i £2,500
Trace & access i £5,000
Key and lock cover if lost i £1,000
New for old i
Alternative accommodation i £80,000
Money kept at home i £750
24 hour telephone helpline i

Buildings only

Aviva

Your Home Insurance

4 stars
Key and lock cover if lost i £1,000
Trace & access i £5,000
Matching items i
Replacing keys and locks if stolen i £1,000
Property owner liability i £2,000,000
Escape of water excess i £100
Alternative accommodation i £80,000
24 hour telephone helpline i
Compulsory Excess i £100

Contents only

Aviva

Your Home Insurance

4 stars
Key and lock cover if lost i £1,000
Theft from outbuildings i £2,500
Matching Items i
Replacing keys and locks if stolen i £1,000
New for old i
Money kept at home i £750
Alternative accommodation i £10,000
Bicycle cover i Part of sum insured
24 hour telephone helpline i

Pet insurance

Travel insurance

Single trip travel insurance

Aviva

Single trip

2 stars
Medical excess i £50
Cancelling before you travel i £5,000
Losing your personal possessions i £0
Medical cover i £10,000,000
Cutting your trip short i £5,000
Missing your departure i £1,000
Abandoning your trip after a long delay i £5,000
Losing your money i £400
Losing your passport i £750

Annual multi trip travel insurance

Aviva

Single trip

2 stars
Medical excess i £50
Cancelling before you travel i £5,000
Losing your personal possessions i £0
Medical cover i £10,000,000
Cutting your trip short i £5,000
Maximum trip duration 31
Abandoning your trip after a long delay i £5,000
Losing your money i £400
Losing your passport i £750

Over 50s life insurance

Aviva

Over 50s Life Insurance

2 stars
Premium ending age i 90
Waiting period (months) i 12
Cover for accidental death in the waiting period i full payout
Maximum age i 80
Reducing monthly premiums i
Missed payments allowance i 30
Payout for accidental death outside waiting period i 2x the cover
Funeral benefit option i Not offered
Protection for consumers past the crossover point i