Co-operative Bank

The Co-operative Bank was formed in 1872. In 2002 the parent company The Co-operative Group brought the bank and created a new holding society, Co-operative Financial Services, which in 2011 became the Co-operative Banking Group. Following restructuring, the Co-operative Group no longer owns a stake in the bank but it will continue to use the Co-operative branding.

It offers a number of banking services, including credit cards, personal loans and mortgages. It continues to own the digital banking brand Smile.

Their headquarters are based in Manchester, UK.

Visit provider's website

We don't get paid for any links on our site.

Bank accounts

Ranked 10^th of 30 providers reviewed.

Customer happiness score	63.05%
Customer trust score	64.05%
Complaints performance	59.83%
Transparency rating	78.29%
Fairer Finance score Reviewed Autumn 2023	66%

Credit cards

Ranked 12^th of 34 providers reviewed.

Customer happiness score	58.71%
Customer trust score	56.6%
Complaints performance	60.59%
Transparency rating	72.69%
Fairer Finance score Reviewed Autumn 2023	62%

Savings Accounts

Ranked 30^th of 53 providers reviewed.

Customer happiness score	55.2%
Customer trust score	65.95%
Complaints performance	59.92%
Transparency rating	80.09%
Fairer Finance score Reviewed Autumn 2023	65%

Cash withdrawal fee in UK (own bank) i	£0.00
Annual fee i	£0.00
Part of FSCS i
Unpaid transaction fee i	£0.00
Bankers draft/cheque fee i	£10.00
Faster Payment limit i	£100,000.00
Maximum cash machine withdrawal per day i	£250.00
Can you use your card to pay for items overseas? i

Foreign cash withdrawal fee i	2.75%
Foreign cash withdrawal additional charge i	£0.00
Foreign purchases fee i	2.75%
Is there a limit on free cash withdrawals? i	No free cash withdrawals

Risk based overdraft? i
Arranged overdraft interest free amount i	£0.00
Arranged overdraft interest rate (representative EAR) i	35.9%

Add-ons, cashback and rewards i	Worldwide travel insurance (including winter sports) for holder & family from AXA, UK and European RAC breakdown insurance, mobile phone insurance from LSG
Part of FSCS or international equivalent i

Arranged overdraft limit i	£2,000.00
Tiered repayment of overdraft i
Switching / sign up incentive i

Representative APR i	21.8%
Annual fee in first year i	£24.00
Using card in Europe charge i	2.75%
Using card worldwide charge i	2.75%

Duration of 0% balance transfer offer period i	24 months
Balance transfer fee during promotional period i	3%
Representative APR i	20.6%
Balance transfer rate during promotional period i	0%
Highest balance transfer fee during promotional period (%) i	3%
Representative balance transfer rate i	1.571%
Risk based? i

Duration of purchases offer period i	4 months
Representative APR i	20.6%
Highest APR i	20.6%
Purchase rate during promotional period i	0%
Representative purchase rate i	1.571%
Number of days before interest is charged on purchases i	56 days
Risk based? i

Reward extras i
Representative APR i	18.2%
Risk based? i
Annual fee in first year i	£0.00
Annual fee after first year i	£0.00
Foreign purchase fee i	2.75%

Representative APR i	8.9%
Foreign purchase fee i	2.75%
Foreign withdrawal fee i	3%
Risk based? i
Number of days before interest is charged on non-sterling cash transactions i	0 days
Representative purchase rate i	0.71%

Alternative accommodation cover limit for buildings i	£50,000.00
Theft from outbuildings i	Sum insured
Protection against inflation (Buildings)
Matching sets (contents) i	50% of the cost of replacing the undamaged parts
Contents compulsory excess i	£100.00
Property owner liability i	£5,000,000.00
Cancellation fee within 14 days i	£0.00
Contents cover limit i	£80,000.00
Alternative accommodation cover limit for contents i	£25,000.00
Buildings cover limit i	£1,000,000.00
Cancellation fee after 14 days i	£0.00
Liability to domestic employees i	£10,000,000.00
Trace and access i	£5,000.00
Keys/locks if lost or stolen (Buildings) i	Sum insured
Liability as a tenant i	£10,000.00
Replace belongings new for old i
Flood excess i	£500.00
Escape of water excess (minimum) i	£500.00
Money in the home i	£500.00
Visitor's possessions i	£1,000.00
Office equipment i	£15,000.00

Alternative accommodation cover limit for buildings i	£25,000.00
Theft from outbuildings i	£1,000.00
Protection against inflation (Buildings)
Matching sets (contents) i	50% of the cost of replacing the undamaged parts
Contents compulsory excess i	£100.00
Property owner liability i	£5,000,000.00
Cancellation fee within 14 days i	£0.00
Contents cover limit i	£80,000.00
Alternative accommodation cover limit for contents i	£15,000.00
Buildings cover limit i	£1,000,000.00
Cancellation fee after 14 days i	£0.00
Liability to domestic employees i	£10,000,000.00
Trace and access i	£0.00
Keys/locks if lost or stolen (Buildings) i	£750.00
Liability as a tenant i	£5,000.00
Replace belongings new for old i
Flood excess i	£500.00
Escape of water excess (minimum) i	£500.00
Money in the home i	£250.00
Visitor's possessions i	£0.00
Office equipment i	£5,000.00

Escape of water excess for buildings i	£500.00
Matching sets (Buildings) i	50% of the cost of replacing the undamaged parts
Frozen pipes i
Underground pipes, cables and tanks i	Covered as standard
Selling your home i
Emergency entries i
Accidental damage to drains i
Buildings compulsory excess i	£100.00
Unoccupied period i	60 days
Property owner liability i	£5,000,000.00
Helpline i
Cancellation fee after 14 days (buildings) i	£0.00
Amendment fee (telephone) i	£0.00

Escape of water excess for buildings i	£500.00
Matching sets (Buildings) i	50% of the cost of replacing the undamaged parts
Frozen pipes i
Underground pipes, cables and tanks i	Covered as standard
Selling your home i
Emergency entries i
Accidental damage to drains i
Buildings compulsory excess i	£100.00
Unoccupied period i	90 days
Property owner liability i	£5,000,000.00
Helpline i
Cancellation fee after 14 days (buildings) i	£0.00
Amendment fee (telephone) i	£0.00

Co-operative Bank

Bank accounts

Basic bank accounts

Current accounts

Foreign use bank accounts

Overdrafts

Premium bank accounts

Student bank accounts

Business Credit Cards

Everyday Business Credit Cards

Foreign Use Business Credit Cards

Credit cards

0% balance transfer credit cards

0% purchase credit cards

Cashback and reward credit cards

Foreign use credit cards

Low rate credit cards

Home insurance (building and contents)

Buildings insurance

Contents insurance

Search Fairer Finance