Dial Direct is owned by the BGL Group, which was formed in 1992. BGL also owns other brands such as Budget, Beagle Street, and the comparison site Comparethemarket.
They offer car (and premier car), van and home insurance.
Dial Direct is a broker, and their policies are underwritten by a variety of underwriters.
Their headquarters are based in Peterborough, UK.
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| Customer happiness score | 60.7% |
|---|---|
| Customer trust score | 44.88% |
| Complaints performance | 71.05% |
| Transparency rating | 70.68% |
| Fairer Finance score Reviewed Autumn 2023 |
62% |
| Customer happiness score | 53.75% |
|---|---|
| Customer trust score | 49.58% |
| Complaints performance | 73.65% |
| Transparency rating | 62.97% |
| Fairer Finance score Reviewed Autumn 2023 |
60% |
| Cover limit for lost keys i | £1,000.00 |
|---|---|
| Courtesy car for duration of repair i | |
| Uninsured driver promise i | |
| Cover for replacing original audio/visual equipment i | Unlimited |
| Windscreen repair excess i | £25.00 |
| Windscreen replacement excess i | £100.00 |
| Repairs guarantee (years) i | 3 years |
| New car replacement i | |
| Cover limit for stolen keys i | £1,000.00 |
| 24hr helpline available i | |
| Courtesy car provided if stolen / total loss i | |
| Vandalism i |
| Cover limit for lost keys i | £0.00 |
|---|---|
| Courtesy car for duration of repair i | |
| Uninsured driver promise i | |
| Cover for replacing original audio/visual equipment i | Unlimited |
| Windscreen repair excess i | £25.00 |
| Windscreen replacement excess i | £100.00 |
| Repairs guarantee (years) i | 3 years |
| New car replacement i | |
| Cover limit for stolen keys i | £500.00 |
| 24hr helpline available i | |
| Courtesy car provided if stolen / total loss i | |
| Vandalism i |
| Cover limit for lost keys i | £0.00 |
|---|---|
| Courtesy car for duration of repair i | |
| Uninsured driver promise i | |
| Cover for replacing original audio/visual equipment i | Unlimited |
| Windscreen repair excess i | £25.00 |
| Windscreen replacement excess i | £100.00 |
| Repairs guarantee (years) i | 3 years |
| New car replacement i | |
| Cover limit for stolen keys i | £500.00 |
| 24hr helpline available i | |
| Courtesy car provided if stolen / total loss i | |
| Vandalism i |
| Courtesy car for duration of repair i | |
|---|---|
| Uninsured driver promise i | |
| Cover limit for lost keys i | £500.00 |
| Cover for replacing original audio/visual equipment i | Unlimited |
| Windscreen repair excess i | £25.00 |
| Windscreen replacement excess i | £100.00 |
| 24hr helpline available i | |
| New car replacement i | |
| Courtesy car provided if stolen / total loss i | |
| Cover limit for stolen keys i | £500.00 |
| Repairs guarantee (years) i | 3 years |
| Vandalism i |
| Home Security Cover i | |
|---|---|
| Home Emergency Cover limit i | £1,000.00 |
| Internal plumbing and drainage i | |
| Primary Heating System i | |
| Boiler breakdown cover i | |
| Annual boiler service i | |
| Internal gas supply pipe cover i | |
| Pest infestation cover i | |
| Domestic Power supply covered? i | |
| Cover Type i | Add-On |
| Alternative Accommodation Cover i | £250.00 |
| Unoccupied period i | Not Mentioned |
| Claims limit i | Unlimited |
| Theft from outbuildings i | £2,000.00 |
|---|---|
| Matching sets (contents) i | |
| Alternative accommodation cover limit for buildings i | £150000 or 20% of the sum insured |
| Protection against inflation (Buildings) | |
| Contents cover limit i | £99,000.00 |
| Money in the home i | £500.00 |
| Visitor's possessions i | £0.00 |
| Office equipment i | £3,000.00 |
| Buildings cover limit i | £1,000,000.00 |
| Trace and access i | £5,000.00 |
| Keys/locks if lost or stolen (Buildings) i | £500.00 |
| Alternative accommodation cover limit for contents i | 10% of sum insured (up to a maximum of £7,000) |
| Cancellation fee within 14 days i | £25.00 |
| Cancellation fee after 14 days i | £35.00 |
| Contents compulsory excess i | £350.00 |
| Flood excess i | £100.00 |
| Escape of water excess (minimum) i | £350.00 |
| Property owner liability i | £2,000,000.00 |
| Liability to domestic employees i | £5,000,000.00 |
| Liability as a tenant i | £5000 or 10% of the sum insured |
| Replace belongings new for old i |
| Matching sets (Buildings) i | |
|---|---|
| Frozen pipes i | |
| Escape of water excess for buildings i | £450.00 |
| Underground pipes, cables and tanks i | Covered as standard |
| Selling your home i | |
| Emergency entries i | |
| Accidental damage to drains i | |
| Buildings compulsory excess i | £50.00 |
| Unoccupied period i | 45 days |
| Helpline i | |
| Cancellation fee after 14 days (buildings) i | £25.00 |
| Amendment fee (telephone) i | £25.00 |
| Property owner liability i | £2,000,000.00 |
| Matching sets (contents) i | |
|---|---|
| Theft from outbuildings i | £2,000.00 |
| Cover for items away from home i | Optional |
| Property owner liability i | £2,000,000.00 |