Dial Direct

Dial Direct

Car insurance

Ranked 45th of 51 providers reviewed.

Customer happiness 47%
Customer trust 26%
Complaints performance 75%
Transparency rating 48%
Fairer Finance score
Reviewed Autumn 2017
49%

Home insurance

Ranked 39th of 46 providers reviewed.

Customer happiness 59%
Customer trust 40%
Complaints performance 75%
Transparency rating 33%
Fairer Finance score
Reviewed Autumn 2017
52%

Car insurance

Dial Direct

Car Insurance

4 stars
Key and lock cover if lost i £0
Courtesy car for the duration of repair i
Uninsured driver promise i
Key and lock cover if stolen i £500
Replacing original audio/visual equipment i Unlimited
Windscreen repair excess i £0
Windscreen replace excess i £75
24 hour telephone helpline i
Repairs guarantee (years) 3

Home insurance

Buildings & contents cover

Dial Direct

Home Insurance

2 stars
Escape of water excess i £350
Matching items i
Theft from outbuildings i £2,000
Trace & access i £5,000
Key and lock cover if lost i £500
New for old i
Alternative accommodation i £15,000
Money kept at home i £1,000
24 hour telephone helpline i

Buildings only

Dial Direct

Home Insurance

3 stars
Key and lock cover if lost i £500
Trace & access i £5,000
Matching items i
Replacing keys and locks if stolen i £500
Property owner liability i £2,000,000
Escape of water excess i £350
Alternative accommodation i £15,000
24 hour telephone helpline i Y
Compulsory Excess i £100

Contents only

Dial Direct

Home Insurance

3 stars
Key and lock cover if lost i £500
Theft from outbuildings i £2,000
Matching Items i
Replacing keys and locks if stolen i £500
New for old i
Money kept at home i £1,000
Alternative accommodation i £7,000
Bicycle cover i £0
24 hour telephone helpline i Y