Direct Line

Direct Line
Bronze ribbon

Car insurance

Ranked 21st of 48 providers reviewed.

Customer happiness 58%
Customer trust 43%
Complaints performance 69%
Transparency rating 56%
Fairer Finance score
Reviewed Spring 2017
57%
Bronze ribbon

Home insurance

Ranked 17th of 47 providers reviewed.

Customer happiness 55%
Customer trust 43%
Complaints performance 69%
Transparency rating 68%
Fairer Finance score
Reviewed Spring 2017
59%
Silver ribbon

Life insurance

Ranked 5th of 21 providers reviewed.

Claims score 98.59%
Complaints performance 100%
Transparency rating 51%
Fairer Finance score
Reviewed Spring 2017
79%
Gold ribbon

Travel insurance

Ranked 4th of 54 providers reviewed.

Customer happiness 60%
Customer trust 51%
Complaints performance 69%
Transparency rating 65%
Fairer Finance score
Reviewed Spring 2017
61%

Car insurance

Direct Line

Car Insurance

4 stars
Key and lock cover if lost i £0
Courtesy car for the duration of repair i
Uninsured driver promise i
Key and lock cover if stolen i £0
Replacing original audio/visual equipment i Unlimited
Windscreen repair excess i £10
Windscreen replace excess i £75
24 hour telephone helpline i
Repairs guarantee (years) 5

Home insurance

Buildings & contents cover

Direct Line

Select Premier

4 stars
Escape of water excess i £350
Matching items i
Theft from outbuildings i Unlimited
Trace & access i £15,000
Key and lock cover if lost i Unlimited
New for old i
Alternative accommodation i Unlimited
Money kept at home i £2,500
24 hour telephone helpline i

Direct Line

Home Insurance

2 stars
Escape of water excess i £350
Matching items i
Theft from outbuildings i £2,500
Trace & access i £5,000
Key and lock cover if lost i Unlimited
New for old i
Alternative accommodation i £25,000
Money kept at home i £500
24 hour telephone helpline i

Direct Line

Home Insurance Plus

4 stars
Escape of water excess i £350
Matching items i
Theft from outbuildings i £5,000
Trace & access i £10,000
Key and lock cover if lost i Unlimited
New for old i
Alternative accommodation i £50,000
Money kept at home i £1,000
24 hour telephone helpline i

Buildings only

Direct Line

Select Premier

4 stars
Key and lock cover if lost i Unlimited
Trace & access i £15,000
Matching items i
Replacing keys and locks if stolen i Unlimited
Property owner liability i £5,000,000
Escape of water excess i £350
Alternative accommodation i Unlimited
24 hour telephone helpline i
Compulsory Excess i £50

Direct Line

Home Insurance

3 stars
Key and lock cover if lost i Unlimited
Trace & access i £5,000
Matching items i
Replacing keys and locks if stolen i Unlimited
Property owner liability i £2,000,000
Escape of water excess i £350
Alternative accommodation i £25,000
24 hour telephone helpline i
Compulsory Excess i £50

Direct Line

Home Insurance Plus

4 stars
Key and lock cover if lost i Unlimited
Trace & access i £10,000
Matching items i
Replacing keys and locks if stolen i Unlimited
Property owner liability i £5,000,000
Escape of water excess i £350
Alternative accommodation i £50,000
24 hour telephone helpline i
Compulsory Excess i £50

Contents only

Direct Line

Select Premier

5 stars
Key and lock cover if lost i Unlimited
Theft from outbuildings i Unlimited
Matching Items i
Replacing keys and locks if stolen i Unlimited
Compulsory Excess i
Money kept at home i £2,500
Alternative accommodation i Unlimited
Bicycle cover i Unlimited
24 hour telephone helpline i

Direct Line

Home insurance

3 stars
Key and lock cover if lost i Unlimited
Theft from outbuildings i £2,500
Matching Items i
Replacing keys and locks if stolen i Unlimited
Compulsory Excess i
Money kept at home i £500
Alternative accommodation i £15,000
Bicycle cover i £0
24 hour telephone helpline i

Direct Line

Home Insurance Plus

5 stars
Key and lock cover if lost i Unlimited
Theft from outbuildings i £5,000
Matching Items i
Replacing keys and locks if stolen i Unlimited
Compulsory Excess i
Money kept at home i £1,000
Alternative accommodation i £30,000
Bicycle cover i £1,000
24 hour telephone helpline i