Direct Line

Direct Line
Bronze ribbon

Car insurance

Ranked 13th of 51 providers reviewed.

Customer happiness 58%
Customer trust 46%
Complaints performance 72%
Transparency rating 52%
Fairer Finance score
Reviewed Autumn 2017
57%
Bronze ribbon

Home insurance

Ranked 15th of 47 providers reviewed.

Customer happiness 56%
Customer trust 45%
Complaints performance 72%
Transparency rating 61%
Fairer Finance score
Reviewed Autumn 2017
59%
Silver ribbon

Life insurance

Ranked 5th of 22 providers reviewed.

Claims score 98.54%
Complaints performance 100%
Transparency rating 55%
Fairer Finance score
Reviewed Autumn 2017
80%
Bronze ribbon

Pet insurance

Ranked 6th of 15 providers reviewed.

Customer happiness 54%
Customer trust 52%
Complaints performance 72%
Transparency rating 52%
Fairer Finance score
Reviewed Autumn 2017
57%
Gold ribbon

Travel insurance

Ranked 4th of 56 providers reviewed.

Customer happiness 61%
Customer trust 53%
Complaints performance 72%
Transparency rating 59%
Fairer Finance score
Reviewed Autumn 2017
61%

Car insurance

Direct Line

Private Car

4 stars
Key and lock cover if lost i £0
Courtesy car for the duration of repair i
Uninsured driver promise i
Key and lock cover if stolen i £0
Replacing original audio/visual equipment i Unlimited
Windscreen repair excess i £10
Windscreen replace excess i £75
24 hour telephone helpline i
Repairs guarantee (years) 5

Home insurance

Buildings & contents cover

Direct Line

Select Premier

4 stars
Escape of water excess i £250
Matching items i
Theft from outbuildings i unlimited
Trace & access i £15,000
Key and lock cover if lost i Unlimited
New for old i
Alternative accommodation i Unlimited
Money kept at home i £2,500
24 hour telephone helpline i

Direct Line

Home Insurance

3 stars
Escape of water excess i £350
Matching items i
Theft from outbuildings i £2,500
Trace & access i £5,000
Key and lock cover if lost i Unlimited
New for old i
Alternative accommodation i £25,000
Money kept at home i £500
24 hour telephone helpline i

Direct Line

Home Insurance Plus

4 stars
Escape of water excess i £350
Matching items i
Theft from outbuildings i £5,000
Trace & access i £10,000
Key and lock cover if lost i Unlimited
New for old i
Alternative accommodation i £50,000
Money kept at home i £1,000
24 hour telephone helpline i

Buildings only

Direct Line

Select Premier

4 stars
Key and lock cover if lost i Unlimited
Trace & access i £15,000
Matching items i
Replacing keys and locks if stolen i Unlimited
Property owner liability i £5,000,000
Escape of water excess i £250
Alternative accommodation i Unlimited
24 hour telephone helpline i
Compulsory Excess i £250

Direct Line

Home Insurance

3 stars
Key and lock cover if lost i Unlimited
Trace & access i £5,000
Matching items i
Replacing keys and locks if stolen i Unlimited
Property owner liability i £2,000,000
Escape of water excess i £350
Alternative accommodation i £25,000
24 hour telephone helpline i
Compulsory Excess i £100

Direct Line

Home Insurance Plus

4 stars
Key and lock cover if lost i Unlimited
Trace & access i £10,000
Matching items i
Replacing keys and locks if stolen i Unlimited
Property owner liability i £5,000,000
Escape of water excess i £350
Alternative accommodation i £50,000
24 hour telephone helpline i
Compulsory Excess i £100

Contents only

Direct Line

Select Premier

4 stars
Key and lock cover if lost i Unlimited
Theft from outbuildings i unlimited
Matching Items i
Replacing keys and locks if stolen i Unlimited
New for old i
Money kept at home i £2,500
Alternative accommodation i Unlimited
Bicycle cover i unlimited
24 hour telephone helpline i

Direct Line

Home Insurance

4 stars
Key and lock cover if lost i Unlimited
Theft from outbuildings i £2,500
Matching Items i
Replacing keys and locks if stolen i Unlimited
New for old i
Money kept at home i £500
Alternative accommodation i £25,000
Bicycle cover i part of sum insured
24 hour telephone helpline i

Direct Line

Home Insurance Plus

5 stars
Key and lock cover if lost i Unlimited
Theft from outbuildings i £5,000
Matching Items i
Replacing keys and locks if stolen i Unlimited
New for old i
Money kept at home i £1,000
Alternative accommodation i £50,000
Bicycle cover i part of sum insured
24 hour telephone helpline i

Travel insurance

Single trip travel insurance

Direct Line

Travel Insurance

2 stars
Medical cover i £10,000,000
Cancelling before you travel i £5,000
Losing your personal possessions i £0
Medical excess i £75
Cutting your trip short i £5,000
Missing your departure i £600
Abandoning your trip after a long delay i £5,000
Losing your money i £250
Losing your passport i £500

Annual multi trip travel insurance

Direct Line

Travel Insurance

2 stars
Medical cover i £10,000,000
Cancelling before you travel i £5,000
Losing your personal possessions i £0
Medical excess i £75
Cutting your trip short i £5,000
Maximum trip duration 42
Abandoning your trip after a long delay i £5,000
Losing your money i £250
Losing your passport i £500

Over 50s life insurance

Direct Line

Over 50s Life Insurance

4 stars
Premium ending age i 90
Waiting period (months) i 12
Cover for accidental death in the waiting period i full payout
Maximum age i 80
Reducing monthly premiums i
Missed payments allowance i 30
Payout for accidental death outside waiting period i full payout
Funeral benefit option i £300
Protection for consumers past the crossover point i