First Direct

First Direct
Gold ribbon

Bank accounts

Ranked 5th of 26 providers reviewed.

Customer happiness 82%
Customer trust 71%
Complaints performance 82%
Transparency rating 45%
Fairer Finance score
Reviewed Autumn 2017
70%
Gold ribbon: first place

Credit cards

Ranked 1st of 36 providers reviewed.

Customer happiness 73%
Customer trust 72%
Complaints performance 82%
Transparency rating 70%
Fairer Finance score
Reviewed Autumn 2017
74%

Home insurance

Ranked 30th of 46 providers reviewed.

Customer happiness 48%
Customer trust 39%
Complaints performance 69%
Transparency rating 62%
Fairer Finance score
Reviewed Autumn 2017
54%
Gold ribbon

Mortgages

Ranked 5th of 21 providers reviewed.

Customer happiness 68%
Customer trust 57%
Complaints performance 74%
Transparency rating 46%
Fairer Finance score
Reviewed Autumn 2017
61%
Gold ribbon

Personal loans

Ranked 2nd of 25 providers reviewed.

Customer happiness 72%
Customer trust 67%
Complaints performance 82%
Transparency rating 60%
Fairer Finance score
Reviewed Autumn 2017
70%
Silver ribbon

Savings accounts

Ranked 8th of 34 providers reviewed.

Customer happiness 65%
Customer trust 67%
Complaints performance 82%
Transparency rating 42%
Fairer Finance score
Reviewed Autumn 2017
64%
Gold ribbon

Travel insurance

Ranked 11th of 57 providers reviewed.

Customer happiness 62%
Customer trust 55%
Complaints performance 69%
Transparency rating 43%
Fairer Finance score
Reviewed Autumn 2017
57%

Home insurance

Buildings & contents cover

First Direct

Home Insurance

3 stars
Escape of water excess i £50
Matching items i
Theft from outbuildings i £3,000
Trace & access i £5,000
Key and lock cover if lost i £1,000
New for old i
Alternative accommodation i £80,000
Money kept at home i £750
24 hour telephone helpline i

Buildings only

First Direct

Home Insurance

4 stars
Key and lock cover if lost i £1,000
Trace & access i £5,000
Matching items i
Replacing keys and locks if stolen i £1,000
Property owner liability i £2,000,000
Escape of water excess i £50
Alternative accommodation i £80,000
24 hour telephone helpline i Y
Compulsory Excess i £50

Contents only

First Direct

Home Insurance

3 stars
Key and lock cover if lost i £1,000
Theft from outbuildings i £3,000
Matching Items i
Replacing keys and locks if stolen i £1,000
New for old i
Money kept at home i £750
Alternative accommodation i £10,000
Bicycle cover i £0
24 hour telephone helpline i Y

Travel insurance

Single trip travel insurance

First Direct

Single Trip

2 stars
Medical cover i £10,000,000
Cancelling before you travel i £5,000
Losing your personal possessions i £0
Medical excess i £50
Cutting your trip short i £5,000
Missing your departure i £1,000
Abandoning your trip after a long delay i £5,000
Losing your money i £300
Losing your passport i £750

Annual multi trip travel insurance

First Direct

Single Trip

2 stars
Medical cover i £10,000,000
Cancelling before you travel i £5,000
Losing your personal possessions i £0
Medical excess i £50
Cutting your trip short i 5000
Maximum trip duration 31 days
Abandoning your trip after a long delay i £5,000
Losing your money i £300
Losing your passport i £750