First Direct

First Direct
Gold ribbon

Bank accounts

Ranked 3rd of 21 providers reviewed.

Customer happiness 83%
Customer trust 70%
Complaints performance 85%
Transparency rating 45%
Fairer Finance score
Reviewed Spring 2017
71%
Gold ribbon

Credit cards

Ranked 2nd of 38 providers reviewed.

Customer happiness 73%
Customer trust 70%
Complaints performance 85%
Transparency rating 59%
Fairer Finance score
Reviewed Spring 2017
72%

Home insurance

Ranked 32nd of 47 providers reviewed.

Customer happiness 45%
Customer trust 38%
Complaints performance 69%
Transparency rating 66%
Fairer Finance score
Reviewed Spring 2017
55%
Gold ribbon

Mortgages

Ranked 4th of 21 providers reviewed.

Customer happiness 72%
Customer trust 60%
Complaints performance 73%
Transparency rating 45%
Fairer Finance score
Reviewed Spring 2017
63%
Gold ribbon

Personal loans

Ranked 2nd of 24 providers reviewed.

Customer happiness 70%
Customer trust 65%
Complaints performance 85%
Transparency rating 54%
Fairer Finance score
Reviewed Spring 2017
68%
Gold ribbon

Savings accounts

Ranked 2nd of 34 providers reviewed.

Customer happiness 66%
Customer trust 65%
Complaints performance 85%
Transparency rating 53%
Fairer Finance score
Reviewed Spring 2017
67%
Gold ribbon

Travel insurance

Ranked 6th of 54 providers reviewed.

Customer happiness 62%
Customer trust 61%
Complaints performance 69%
Transparency rating 52%
Fairer Finance score
Reviewed Spring 2017
61%

Home insurance

Buildings & contents cover

First Direct

Home Insurance

3 stars
Escape of water excess i £50
Matching items i
Theft from outbuildings i £3,000
Trace & access i £5,000
Key and lock cover if lost i £1,000
New for old i
Alternative accommodation i £80,000
Money kept at home i £750
24 hour telephone helpline i

Buildings only

First Direct

Home Insurance

4 stars
Key and lock cover if lost i £1000
Trace & access i £5,000
Matching items i
Replacing keys and locks if stolen i £1000
Property owner liability i £2,000,000
Escape of water excess i £50
Alternative accommodation i £80,000
24 hour telephone helpline i
Compulsory Excess i £50

Contents only

First Direct

Home Insurance

3 stars
Key and lock cover if lost i £1000
Theft from outbuildings i £3,000
Matching Items i
Replacing keys and locks if stolen i £1000
Compulsory Excess i
Money kept at home i £750
Alternative accommodation i £10,000
Bicycle cover i £0
24 hour telephone helpline i

Travel insurance

Single trip travel insurance

First Direct

Single Trip

2 stars
Medical cover i £10,000,000
Cancelling before you travel i £5,000
Losing your personal possessions i £0
Medical excess i £50
Cutting your trip short i £5,000
Missing your departure i £1,000
Abandoning your trip after a long delay i £5,000
Losing your money i £300
Losing your passport i £750

Annual multi trip travel insurance

First Direct

Annual Multi Trip

2 stars
Medical cover i £10,000,000
Cancelling before you travel i £5,000
Losing your personal possessions i £0
Medical excess i £50
Cutting your trip short i £5,000
Maximum trip duration 31 days
Abandoning your trip after a long delay i £5,000
Losing your money i £300
Losing your passport i £750