HSBC

HSBC

Bank accounts

Ranked 21st of 26 providers reviewed.

Customer happiness 53%
Customer trust 43%
Complaints performance 82%
Transparency rating 40%
Fairer Finance score
Reviewed Autumn 2017
54%

Credit cards

Ranked 20th of 36 providers reviewed.

Customer happiness 51%
Customer trust 44%
Complaints performance 82%
Transparency rating 52%
Fairer Finance score
Reviewed Autumn 2017
57%
Bronze ribbon

Home insurance

Ranked 19th of 46 providers reviewed.

Customer happiness 56%
Customer trust 47%
Complaints performance 69%
Transparency rating 59%
Fairer Finance score
Reviewed Autumn 2017
58%

Mortgages

Ranked 16th of 21 providers reviewed.

Customer happiness 54%
Customer trust 41%
Complaints performance 74%
Transparency rating 46%
Fairer Finance score
Reviewed Autumn 2017
54%
Bronze ribbon

Personal loans

Ranked 10th of 25 providers reviewed.

Customer happiness 48%
Customer trust 41%
Complaints performance 82%
Transparency rating 60%
Fairer Finance score
Reviewed Autumn 2017
58%

Savings accounts

Ranked 30th of 34 providers reviewed.

Customer happiness 40%
Customer trust 41%
Complaints performance 82%
Transparency rating 46%
Fairer Finance score
Reviewed Autumn 2017
52%

Travel insurance

Ranked 22nd of 57 providers reviewed.

Customer happiness 58%
Customer trust 47%
Complaints performance 69%
Transparency rating 42%
Fairer Finance score
Reviewed Autumn 2017
54%

Home insurance

Buildings & contents cover

HSBC

Home Insurance

4 stars
Escape of water excess i £50
Matching items i
Theft from outbuildings i £3,000
Trace & access i £5,000
Key and lock cover if lost i £1,000
New for old i
Alternative accommodation i £80,000
Money kept at home i £750
24 hour telephone helpline i

Buildings only

HSBC

Home Insurance

4 stars
Key and lock cover if lost i £1,000
Trace & access i £5,000
Matching items i
Replacing keys and locks if stolen i £1,000
Property owner liability i £2,000,000
Escape of water excess i £50
Alternative accommodation i £80,000
24 hour telephone helpline i Y
Compulsory Excess i £50

Contents only

HSBC

Home Insurance

4 stars
Key and lock cover if lost i £1,000
Theft from outbuildings i £3,000
Matching Items i
Replacing keys and locks if stolen i £1,000
New for old i
Money kept at home i £750
Alternative accommodation i £10,000
Bicycle cover i £3,000
24 hour telephone helpline i Y

Travel insurance

Single trip travel insurance

HSBC

Single Trip

2 stars
Medical cover i £10,000,000
Cancelling before you travel i £5,000
Losing your personal possessions i £0
Medical excess i £50
Cutting your trip short i £5,000
Missing your departure i £1,000
Abandoning your trip after a long delay i £5,000
Losing your money i £300
Losing your passport i £750

Annual multi trip travel insurance

HSBC

Single Trip

2 stars
Medical cover i £10,000,000
Cancelling before you travel i £5,000
Losing your personal possessions i £0
Medical excess i £50
Cutting your trip short i 5000
Maximum trip duration 31 days
Abandoning your trip after a long delay i £5,000
Losing your money i £300
Losing your passport i £750