HSBC

HSBC

Bank accounts

Ranked 16th of 21 providers reviewed.

Customer happiness 54%
Customer trust 40%
Complaints performance 85%
Transparency rating 36%
Fairer Finance score
Reviewed Spring 2017
54%

Credit cards

Ranked 18th of 38 providers reviewed.

Customer happiness 51%
Customer trust 42%
Complaints performance 85%
Transparency rating 54%
Fairer Finance score
Reviewed Spring 2017
58%
Bronze ribbon

Home insurance

Ranked 13th of 47 providers reviewed.

Customer happiness 54%
Customer trust 46%
Complaints performance 69%
Transparency rating 66%
Fairer Finance score
Reviewed Spring 2017
59%

Mortgages

Ranked 12th of 21 providers reviewed.

Customer happiness 56%
Customer trust 40%
Complaints performance 73%
Transparency rating 43%
Fairer Finance score
Reviewed Spring 2017
53%
Bronze ribbon

Personal loans

Ranked 11th of 24 providers reviewed.

Customer happiness 45%
Customer trust 36%
Complaints performance 85%
Transparency rating 69%
Fairer Finance score
Reviewed Spring 2017
59%

Savings accounts

Ranked 30th of 34 providers reviewed.

Customer happiness 40%
Customer trust 40%
Complaints performance 85%
Transparency rating 47%
Fairer Finance score
Reviewed Spring 2017
53%
Silver ribbon

Travel insurance

Ranked 12th of 54 providers reviewed.

Customer happiness 59%
Customer trust 47%
Complaints performance 69%
Transparency rating 52%
Fairer Finance score
Reviewed Spring 2017
57%

Home insurance

Buildings & contents cover

HSBC

Home Insurance

3 stars
Escape of water excess i £50
Matching items i
Theft from outbuildings i £3,000
Trace & access i £5,000
Key and lock cover if lost i £1,000
New for old i
Alternative accommodation i £80,000
Money kept at home i £750
24 hour telephone helpline i

Buildings only

HSBC

Home Insurance

4 stars
Key and lock cover if lost i £1000
Trace & access i £5,000
Matching items i
Replacing keys and locks if stolen i £1000
Property owner liability i £2,000,000
Escape of water excess i £50
Alternative accommodation i £80,000
24 hour telephone helpline i
Compulsory Excess i £50

Contents only

HSBC

Home Insurance

3 stars
Key and lock cover if lost i £1000
Theft from outbuildings i £3,000
Matching Items i
Replacing keys and locks if stolen i £1000
Compulsory Excess i
Money kept at home i £750
Alternative accommodation i £10,000
Bicycle cover i £0
24 hour telephone helpline i

Travel insurance

Single trip travel insurance

HSBC

Single Trip

2 stars
Medical cover i £10,000,000
Cancelling before you travel i £5,000
Losing your personal possessions i £0
Medical excess i £50
Cutting your trip short i £5,000
Missing your departure i £1,000
Abandoning your trip after a long delay i £5,000
Losing your money i £300
Losing your passport i £750

Annual multi trip travel insurance

HSBC

Annual Multi Trip

2 stars
Medical cover i £10,000,000
Cancelling before you travel i £5,000
Losing your personal possessions i £0
Medical excess i £50
Cutting your trip short i £5,000
Maximum trip duration 31 days
Abandoning your trip after a long delay i £5,000
Losing your money i £300
Losing your passport i £750