John Lewis

John Lewis
Gold ribbon

Car insurance

Ranked 10th of 48 providers reviewed.

Customer happiness 65%
Customer trust 57%
Complaints performance 62%
Transparency rating 56%
Fairer Finance score
Reviewed Spring 2017
60%
Gold ribbon: first place

Credit cards

Ranked 1st of 38 providers reviewed.

Customer happiness 77%
Customer trust 73%
Complaints performance 85%
Transparency rating 54%
Fairer Finance score
Reviewed Spring 2017
72%
Gold ribbon

Home insurance

Ranked 3rd of 47 providers reviewed.

Customer happiness 69%
Customer trust 61%
Complaints performance 74%
Transparency rating 60%
Fairer Finance score
Reviewed Spring 2017
66%
Bronze ribbon

Life insurance

Ranked 8th of 24 providers reviewed.

Claims score 99.24%
Complaints performance 74%
Transparency rating 51%
Fairer Finance score
Reviewed Autumn 2016
73%
Gold ribbon

Travel insurance

Ranked 8th of 54 providers reviewed.

Customer happiness 66%
Customer trust 66%
Complaints performance 62%
Transparency rating 43%
Fairer Finance score
Reviewed Spring 2017
59%

Car insurance

John Lewis

Car Insurance

5 stars
Key and lock cover if lost i Unlimited
Courtesy car for the duration of repair i
Uninsured driver promise i
Key and lock cover if stolen i Unlimited
Replacing original audio/visual equipment i Unlimited
Windscreen repair excess i £0
Windscreen replace excess i £60
24 hour telephone helpline i
Repairs guarantee (years) 3

Home insurance

Buildings & contents cover

John Lewis

Premier Home Insurance

4 stars
Escape of water excess i £250
Matching items i
Theft from outbuildings i £5,000
Trace & access i Unlimited
Key and lock cover if lost i Unlimited
New for old i
Alternative accommodation i Unlimited
Money kept at home i £1,000
24 hour telephone helpline i

John Lewis

Essential Home Insurance

2 stars
Escape of water excess i £250
Matching items i
Theft from outbuildings i £2,000
Trace & access i £0
Key and lock cover if lost i £500
New for old i
Alternative accommodation i £50,000
Money kept at home i £0
24 hour telephone helpline i

John Lewis

Plus Cover Home Insurance

4 stars
Escape of water excess i £250
Matching items i
Theft from outbuildings i £3,000
Trace & access i £5,000
Key and lock cover if lost i £750
New for old i
Alternative accommodation i £100,000
Money kept at home i £500
24 hour telephone helpline i

Buildings only

John Lewis

Essential Home Insurance

2 stars
Key and lock cover if lost i £500
Trace & access i £0
Matching items i
Replacing keys and locks if stolen i £0
Property owner liability i £2,000,000
Escape of water excess i £250
Alternative accommodation i £50,000
24 hour telephone helpline i
Compulsory Excess i £100

John Lewis

Plus cover Home Insurance

4 stars
Key and lock cover if lost i £750
Trace & access i £5,000
Matching items i
Replacing keys and locks if stolen i £0
Property owner liability i £2,000,000
Escape of water excess i £250
Alternative accommodation i £100,000
24 hour telephone helpline i
Compulsory Excess i £100

John Lewis

Premier Home Insurance

5 stars
Key and lock cover if lost i Unlimited
Trace & access i Unlimited
Matching items i
Replacing keys and locks if stolen i Unlimited
Property owner liability i £2,000,000
Escape of water excess i £250
Alternative accommodation i Unlimited
24 hour telephone helpline i
Compulsory Excess i £100

Contents only

John Lewis

Essential Home Insurance

3 stars
Key and lock cover if lost i £500
Theft from outbuildings i £2,000
Matching Items i
Replacing keys and locks if stolen i £500
Compulsory Excess i
Money kept at home i £0
Alternative accommodation i £10,000
Bicycle cover i £0
24 hour telephone helpline i

John Lewis

Plus Cover Home Insurance

4 stars
Key and lock cover if lost i £750
Theft from outbuildings i £3,000
Matching Items i
Replacing keys and locks if stolen i £750
Compulsory Excess i
Money kept at home i £500
Alternative accommodation i £15,000
Bicycle cover i £0
24 hour telephone helpline i

John Lewis

Premier Home Insurance

4 stars
Key and lock cover if lost i Unlimited
Theft from outbuildings i £5,000
Matching Items i
Replacing keys and locks if stolen i Unlimited
Compulsory Excess i
Money kept at home i £1,000
Alternative accommodation i Unlimited
Bicycle cover i £0
24 hour telephone helpline i

Travel insurance

Single trip travel insurance

John Lewis

Plus

4 stars
Medical cover i £5,000,000
Cancelling before you travel i £5,000
Losing your personal possessions i £1,500
Medical excess i £60
Cutting your trip short i £5,000
Missing your departure i £600
Abandoning your trip after a long delay i £5,000
Losing your money i £200
Losing your passport i £250

John Lewis

Premier

5 stars
Medical cover i £10,000,000
Cancelling before you travel i £8,000
Losing your personal possessions i £2,500
Medical excess i £50
Cutting your trip short i £8,000
Missing your departure i £1,000
Abandoning your trip after a long delay i £8,000
Losing your money i £300
Losing your passport i £500

John Lewis

Essential

1 stars
Medical cover i £2,000,000
Cancelling before you travel i £1,000
Losing your personal possessions i £0
Medical excess i £100
Cutting your trip short i £1,000
Missing your departure i £0
Abandoning your trip after a long delay i £1,000
Losing your money i £0
Losing your passport i £0

Annual multi trip travel insurance

John Lewis

Essential

1 stars
Medical cover i £2,000,000
Cancelling before you travel i £1,000
Losing your personal possessions i £0
Medical excess i £100
Cutting your trip short i £1,000
Maximum trip duration 31 days
Abandoning your trip after a long delay i £1,000
Losing your money i £0
Losing your passport i £0

John Lewis

Plus

4 stars
Medical cover i £5,000,000
Cancelling before you travel i £5,000
Losing your personal possessions i £1,500
Medical excess i £60
Cutting your trip short i £5,000
Maximum trip duration 45 days
Abandoning your trip after a long delay i £5,000
Losing your money i £200
Losing your passport i £250

John Lewis

Premier

5 stars
Medical cover i £10,000,000
Cancelling before you travel i £8,000
Losing your personal possessions i £2,500
Medical excess i £50
Cutting your trip short i £8,000
Maximum trip duration 60 days
Abandoning your trip after a long delay i £8,000
Losing your money i £300
Losing your passport i £500