Lloyds Bank

Lloyds Bank
Bronze ribbon

Bank accounts

Ranked 12th of 26 providers reviewed.

Customer happiness 58%
Customer trust 45%
Complaints performance 79%
Transparency rating 63%
Fairer Finance score
Reviewed Autumn 2017
61%

Car insurance

Ranked 40th of 51 providers reviewed.

Customer happiness 51%
Customer trust 41%
Complaints performance 75%
Transparency rating 38%
Fairer Finance score
Reviewed Autumn 2017
51%
Bronze ribbon

Credit cards

Ranked 16th of 36 providers reviewed.

Customer happiness 53%
Customer trust 43%
Complaints performance 79%
Transparency rating 62%
Fairer Finance score
Reviewed Autumn 2017
60%
Silver ribbon

Home insurance

Ranked 11th of 46 providers reviewed.

Customer happiness 54%
Customer trust 45%
Complaints performance 74%
Transparency rating 66%
Fairer Finance score
Reviewed Autumn 2017
60%
Silver ribbon

Mortgages

Ranked 8th of 21 providers reviewed.

Customer happiness 61%
Customer trust 53%
Complaints performance 79%
Transparency rating 47%
Fairer Finance score
Reviewed Autumn 2017
60%
Bronze ribbon

Personal loans

Ranked 9th of 25 providers reviewed.

Customer happiness 50%
Customer trust 42%
Complaints performance 79%
Transparency rating 63%
Fairer Finance score
Reviewed Autumn 2017
59%

Savings accounts

Ranked 16th of 34 providers reviewed.

Customer happiness 44%
Customer trust 44%
Complaints performance 79%
Transparency rating 73%
Fairer Finance score
Reviewed Autumn 2017
60%

Car insurance

Lloyds Bank

Car Insurance

2 stars
Key and lock cover if lost i £0
Courtesy car for the duration of repair i
Uninsured driver promise i
Key and lock cover if stolen i £500
Replacing original audio/visual equipment i Unlimited
Windscreen repair excess i £0
Windscreen replace excess i £75
24 hour telephone helpline i
Repairs guarantee (years) 3

Home insurance

Buildings & contents cover

Lloyds Bank

Home Insurance

2 stars
Escape of water excess i £350
Matching items i
Theft from outbuildings i £0
Trace & access i £5,000
Key and lock cover if lost i £250
New for old i
Alternative accommodation i £30,000
Money kept at home i £500
24 hour telephone helpline i

Lloyds Bank

Home Insurance Premier

4 stars
Escape of water excess i £50
Matching items i
Theft from outbuildings i £10,000
Trace & access i £5,000
Key and lock cover if lost i Unlimited
New for old i
Alternative accommodation i £100,000
Money kept at home i £1,000
24 hour telephone helpline i

Buildings only

Lloyds Bank

Home Insurance Premier

5 stars
Key and lock cover if lost i Unlimited
Trace & access i £5,000
Matching items i
Replacing keys and locks if stolen i Unlimited
Property owner liability i £2,000,000
Escape of water excess i £50
Alternative accommodation i £100,000
24 hour telephone helpline i Y
Compulsory Excess i £50

Lloyds Bank

Home Insurance

3 stars
Key and lock cover if lost i £250
Trace & access i £5,000
Matching items i
Replacing keys and locks if stolen i £250
Property owner liability i £1,000,000
Escape of water excess i £350
Alternative accommodation i £30,000
24 hour telephone helpline i Y
Compulsory Excess i £100

Contents only

Lloyds Bank

Home Insurance

3 stars
Key and lock cover if lost i £250
Theft from outbuildings i £0
Matching Items i
Replacing keys and locks if stolen i £250
New for old i
Money kept at home i £500
Alternative accommodation i £20,000
Bicycle cover i £0
24 hour telephone helpline i Y

Lloyds Bank

Home Insurance Premier

4 stars
Key and lock cover if lost i £2,500
Theft from outbuildings i £10,000
Matching Items i
Replacing keys and locks if stolen i £2,500
New for old i
Money kept at home i £1,000
Alternative accommodation i £30,000
Bicycle cover i £0
24 hour telephone helpline i Y