Metro Bank became Britain's first new High Street bank in over 100 years when it launched in 2010. It is listed on the London Stock Exchange and is part of the FTSE 250 Index.
Metro Bank prides itself on its customer service, with branches open until late, 7 days a week. It also offers a full range of banking products, including savings and current accounts, credit cards, mortgages and personal loans.
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| Customer happiness score | 64.72% |
|---|---|
| Customer trust score | 61.96% |
| Complaints performance | 59% |
| Transparency rating | 76.31% |
| Fairer Finance score Reviewed Autumn 2023 |
66% |
| Customer happiness score | 54.17% |
|---|---|
| Customer trust score | 41.67% |
| Complaints performance | 59.14% |
| Transparency rating | 64.27% |
| Fairer Finance score Reviewed Autumn 2023 |
55% |
| Customer happiness score | 58.85% |
|---|---|
| Customer trust score | 55.73% |
| Complaints performance | 59% |
| Transparency rating | 76.54% |
| Fairer Finance score Reviewed Autumn 2023 |
63% |
| Cash withdrawal fee in UK (own bank) i | £0.00 |
|---|---|
| Annual fee i | £0.00 |
| Part of FSCS i | |
| Bankers draft/cheque fee i | Not available |
| Unpaid transaction fee i | |
| Faster Payment limit i | £10,000.00 |
| Maximum cash machine withdrawal per day i | £300.00 |
| Can you use your card to pay for items overseas? i |
| Annual fee i | £0.00 |
|---|---|
| Maximum cash machine withdrawal per day i | £300.00 |
| Part of FSCS i | |
| Cash withdrawal fee in UK (own bank) i | £0.00 |
| Card payment fee (£) i | £0.00 |
| App capability? i |
| Foreign cash withdrawal fee i | 0% |
|---|---|
| Foreign cash withdrawal additional charge i | £0.00 |
| Foreign purchases fee i | 0% |
| Is there a limit on free cash withdrawals? i | Unlimited |
| Foreign cash withdrawal fee i | 2.99% |
|---|---|
| Foreign cash withdrawal additional charge i | £1.50 |
| Foreign purchases fee i | 2.99% |
| Is there a limit on free cash withdrawals? i | No free cash withdrawals |
| Risk based overdraft? i | |
|---|---|
| Arranged overdraft interest free amount i | £0.00 |
| Arranged overdraft interest rate (representative EAR) i | 34% |
| Representative APR i | 18.9% |
|---|---|
| Annual fee in first year i | £0.00 |
| Using card in Europe charge i | 0% |
| Using card worldwide charge i | 2.99% |
| Using card in Europe charge i | 0% |
|---|---|
| Using card worldwide charge i | 2.99% |
| Annual fee in first year i | £0.00 |
| Representative APR i | 18.9% |
| Rewards i |
| Foreign purchase fee i | 0% |
|---|---|
| Foreign withdrawal fee i | 0% |
| Representative APR i | 18.9% |
| Number of days before interest is charged on non-sterling cash transactions i | 0 days |
| Risk based? i | |
| Representative purchase rate i | 1.453% |
| Foreign purchase fee i | 2.99% |
|---|---|
| Foreign withdrawal fee i | 2.99% |
| Representative APR i | 18.9% |
| Number of days before interest is charged on non-sterling cash transactions i | 0 days |
| Risk based? i | |
| Representative purchase rate i | 1.453% |