NatWest

Natwest is one of the largest banks in the UK, and has a network of almost 1,000 branches. Its headquarters are in London.

It can trace its history back to the Smith’s Bank, which was founded in 1658. It was established in its current form in 1968, following a merger between National Provincial Bank and Westminster Bank.

It became part of the Royal Bank of Scotland (RBS) Group in 2000. RBS Group is listed on the London Stock Exchange and is a member of the FTSE 100.

Natwest offers the full range of banking products, from current and savings accounts to personal loans, mortgages and credit cards. It also offers a range of insurance products.

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Bank accounts

Ranked 20^th of 30 providers reviewed.

Customer happiness score	59.46%
Customer trust score	54.09%
Complaints performance	58.14%
Transparency rating	79.24%
Fairer Finance score Reviewed Autumn 2023	63%

Buy Now Pay Later

Ranked 10^th of 12 providers reviewed.

Customer happiness score	51.79%
Customer trust score	52.98%
Fairer Finance score Reviewed Autumn 2023	52%

Credit cards

Ranked 21^st of 34 providers reviewed.

Customer happiness score	60.7%
Customer trust score	55.87%
Complaints performance	58.29%
Transparency rating	60.77%
Fairer Finance score Reviewed Autumn 2023	59%

Home emergency cover

Ranked 5^th of 35 providers reviewed.

Customer happiness score	56.38%
Customer trust score	62.23%
Complaints performance	76.92%
Transparency rating	71.57%
Fairer Finance score Reviewed Autumn 2023	67%

Home insurance (building and contents)

Ranked 4^th of 46 providers reviewed.

Customer happiness score	65.58%
Customer trust score	62.96%
Complaints performance	77.18%
Transparency rating	78.57%
Fairer Finance score Reviewed Autumn 2023	71%

Investing and pensions

Ranked 27^th of 27 providers reviewed.

Customer happiness score	50%
Customer trust score	55.77%
Complaints performance	57.06%
Transparency rating	49.67%
Fairer Finance score Reviewed Autumn 2023	53%

Mortgages

Ranked 18^th of 23 providers reviewed.

Customer happiness score	56.89%
Customer trust score	50.07%
Complaints performance	74.02%
Transparency rating	52.39%
Fairer Finance score Reviewed Autumn 2023	58%

Personal loans

Ranked 15^th of 27 providers reviewed.

Customer happiness score	61.81%
Customer trust score	56.71%
Complaints performance	58.06%
Transparency rating	74.19%
Fairer Finance score Reviewed Autumn 2023	63%

Savings Accounts

Ranked 40^th of 53 providers reviewed.

Customer happiness score	53.71%
Customer trust score	56.64%
Complaints performance	58.06%
Transparency rating	74.98%
Fairer Finance score Reviewed Autumn 2023	61%

Cash withdrawal fee in UK (own bank) i	£0.00
Annual fee i	£0.00
Part of FSCS i
Unpaid transaction fee i	£0.00
Bankers draft/cheque fee i	£20.00
Faster Payment limit i	£20,000.00
Maximum cash machine withdrawal per day i	£300.00
Can you use your card to pay for items overseas? i

Foreign cash withdrawal fee i	2.75%
Foreign cash withdrawal additional charge i	£0.00
Foreign purchases fee i	0%
Is there a limit on free cash withdrawals? i	No free cash withdrawals

Risk based overdraft? i
Arranged overdraft interest free amount i	£500.00
Arranged overdraft interest rate (representative EAR) i	19.49%

Arranged overdraft limit i	£2,000 (£500 in first term)
Tiered repayment of overdraft i
Switching / sign up incentive i

Annual fee in first year i	£70.00
Using card in Europe charge i	0%
Using card worldwide charge i	0%
Representative APR i	29%
Rewards i	Get 0.5% cashback on every purchase, Limited to £400 per year, 2% on eligible trade/business suppliers and 1% on eligible fuel and accommodation.

Duration of 0% balance transfer offer period i	13 months
Balance transfer fee during promotional period i	0%
Representative APR i	24.9%
Balance transfer rate during promotional period i	0%
Highest balance transfer fee during promotional period (%) i	0%
Representative balance transfer rate i	1.873%
Risk based? i

Duration of purchases offer period i	19 months
Representative APR i	24.9%
Highest APR i	29.9%
Purchase rate during promotional period i	0%
Representative purchase rate i	1.873%
Number of days before interest is charged on purchases i	56 days
Risk based? i

Duration of purchases offer period i	3 months
Representative APR i	24.9%
Highest APR i	29.9%
Purchase rate during promotional period i	0%
Representative purchase rate i	1.873%
Number of days before interest is charged on purchases i	56 days
Risk based? i

Home Security Cover i
Home Emergency Cover limit i	£1,500.00
Primary Heating System i
Cover Type i	Add-On
Internal plumbing and drainage i
Boiler breakdown cover i
Pest infestation cover i
Alternative Accommodation Cover i	£500.00
Unoccupied period i	60
Annual boiler service i
Internal gas supply pipe cover i
Domestic Power supply covered? i
Claims limit i	Unlimited

Alternative accommodation cover limit for buildings i	£50,000.00
Theft from outbuildings i	£5,000.00
Protection against inflation (Buildings)
Matching sets (contents) i
Contents compulsory excess i	£50.00
Property owner liability i	£5,000,000.00
Cancellation fee within 14 days i	£0.00
Contents cover limit i	£100,000.00
Alternative accommodation cover limit for contents i	£30,000.00
Buildings cover limit i	Unlimited
Cancellation fee after 14 days i	£26.88
Liability to domestic employees i	£10,000,000.00
Trace and access i	£10,000.00
Keys/locks if lost or stolen (Buildings) i	Sum insured
Liability as a tenant i	£10,000.00
Replace belongings new for old i
Flood excess i	£250.00
Escape of water excess (minimum) i	£450.00
Money in the home i	£1,000.00
Visitor's possessions i	£1,000.00
Office equipment i	£10,000.00

Cost (Year 1) i	£310.00
Account closure fee	£0.00
Charge for transferring investments to another platform i	£0.00
Does the provider have a mobile app?
Charge for selling holdings if not enough money in account for charges	£0.00
Completing paper applications
Cash withdrawal by BACs	£0.00
Same day payment/payment by CHAPs
Early account closure fee	£0.00
Cost of receiving paper statements for a year
Charge for transferring cash to another platform i	£0.00

Cost (Year 1) i	£310.00
Account closure fee	£0.00
Charge for transferring investments to another platform i	£0.00
Is there a mobile app?
Charge for selling holdings if not enough money in account for charges	£0.00
Completing paper applications
Cash withdrawal by BACs	£0.00
Same day payment/payment by CHAPs
Early account closure fee	£0.00
Cost of receiving paper statements for a year
Charge for transferring cash to another platform i	£0.00

Medical excess i	Variable
Type of cover i	Lifetime, annual
Medical cover limit i	£8,000.00
Age when compulsory excess rises i	11 years
Annual policy limit i	£8,000.00
Cancellation fee i	£0.00
Annual condition limit i
Amendment fee i	£0.00
Lifetime policy limit i	Unlimited
Lifetime condition limit i
Dental cover (if due to an accident) i	£500.00
Cruciate ligament damage i	£8,000.00
CT scans i	£8,000.00
MRI scans i	£8,000.00
Prescribed food i	£250.00
Complementary treatment i	£1,000.00
Boarding fees limit i	£1,000.00
Death benefit (illness) i	£1,500.00
Euthanasia cover limit i	£100.00
Cremation i	£200.00
If renewed, are existing conditions covered? i
Holiday cancellation i	£5,000.00
Holiday cover i	£8,000.00
Quarantine costs cover i	£2,000.00
Loss of PETS passport or other travel documents i	£250.00
Emergency expenses abroad i	£500.00
Maximum number of days abroad i

Type of cover i	Lifetime, annual
Medical cover limit i	£8,000.00
Medical excess i	Variable
Annual policy limit i	£8,000.00
Annual condition limit i
Lifetime policy limit i	Unlimited
Lifetime condition limit i
Dental cover (if due to an accident) i	£500.00
Cruciate ligament damage i	£8,000.00
CT scans i	£8,000.00
MRI scans i	£8,000.00
Prescribed food i	£250.00
Complementary treatment i	£1,000.00
Euthanasia cover limit i	£100.00
Cremation i	£200.00
If renewed, are existing conditions covered? i
Age when compulsory excess rises i	7 years
Amendment fee i	£0.00
Holiday cancellation i	£5,000.00
Holiday cover i	£8,000.00

Escape of water excess for buildings i	£450.00
Matching sets (Buildings) i
Frozen pipes i
Underground pipes, cables and tanks i	Optional
Selling your home i
Emergency entries i
Accidental damage to drains i
Buildings compulsory excess i	£50.00
Unoccupied period i	60 days
Property owner liability i	£5,000,000.00
Helpline i
Cancellation fee after 14 days (buildings) i	£26.88
Amendment fee (telephone) i	£0.00

Medical excess i	£75.00
Cancelling before travel cover limit i	£5,000.00
Personal Possessions and Baggage - damaged, lost or stolen - cover limit i	£1,500.00
Emergency medical cover and repatriation cover limit i	£10,000,000.00
Mental health cover i
Max trip duration i	31 days
Cutting trip short (curtailment) cover limit i	£5,000.00
Abandoning your trip (abandonment) cover limit i	£5,000.00
Personal money i	£500.00
Combined passport & travel documents cover limit i	£750.00
Natural disaster relocation cover i

Ski equipment owned cover limit i	£400.00
Single owned item cover limit i	£400.00
Cover limit for hire of ski equipment due to loss/damage/delay to own equipment i	£200.00
Ski equipment owned excess i	£75.00
Ski equipment hired i	£400.00
Single item limit for hired equipment i	£400.00
Avalanche closure cover limit i	£200.00
Piste closure cover limit i	£930.00
Unused ski pass due to illness or injury i	£150.00

NatWest

Bank accounts

Basic bank accounts

Foreign use bank accounts

Overdrafts

Student bank accounts

Business Credit Cards

Foreign Use Business Credit Cards

Credit cards

0% balance transfer credit cards

0% purchase credit cards

Home emergency cover

Home insurance (building and contents)

Buildings insurance

Contents insurance

Investing and pensions

Ready-made Junior ISAs

Ready-made Stocks and Shares ISAs

Pet insurance

Cat insurance

Dog insurance

Travel insurance

Annual multi-trip insurance

Single trip insurance

Travel insurance add-on: winter sports

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