Natwest

Natwest

Bank accounts

Ranked 24th of 26 providers reviewed.

Customer happiness 56%
Customer trust 43%
Complaints performance 73%
Transparency rating 31%
Fairer Finance score
Reviewed Autumn 2017
51%

Credit cards

Ranked 26th of 36 providers reviewed.

Customer happiness 52%
Customer trust 43%
Complaints performance 73%
Transparency rating 44%
Fairer Finance score
Reviewed Autumn 2017
53%

Home insurance

Ranked 23rd of 46 providers reviewed.

Customer happiness 51%
Customer trust 43%
Complaints performance 72%
Transparency rating 59%
Fairer Finance score
Reviewed Autumn 2017
56%

Mortgages

Ranked 19th of 21 providers reviewed.

Customer happiness 53%
Customer trust 43%
Complaints performance 72%
Transparency rating 30%
Fairer Finance score
Reviewed Autumn 2017
49%

Personal loans

Ranked 17th of 25 providers reviewed.

Customer happiness 53%
Customer trust 44%
Complaints performance 73%
Transparency rating 44%
Fairer Finance score
Reviewed Autumn 2017
54%

Savings accounts

Ranked 33rd of 34 providers reviewed.

Customer happiness 42%
Customer trust 44%
Complaints performance 73%
Transparency rating 37%
Fairer Finance score
Reviewed Autumn 2017
49%

Home insurance

Buildings & contents cover

Natwest

Private Insurance

5 stars
Escape of water excess i £100
Matching items i
Theft from outbuildings i unlimited
Trace & access i £15,000
Key and lock cover if lost i Unlimited
New for old i
Alternative accommodation i Unlimited
Money kept at home i £2,500
24 hour telephone helpline i

Natwest

Home Insurance

2 stars
Escape of water excess i £350
Matching items i
Theft from outbuildings i £2,500
Trace & access i £5,000
Key and lock cover if lost i Unlimited
New for old i
Alternative accommodation i £25,000
Money kept at home i £500
24 hour telephone helpline i

Natwest

Home Insurance Elite

4 stars
Escape of water excess i £350
Matching items i
Theft from outbuildings i £5,000
Trace & access i £10,000
Key and lock cover if lost i Unlimited
New for old i
Alternative accommodation i £50,000
Money kept at home i £1,000
24 hour telephone helpline i

Buildings only

Natwest

Private Insurance

5 stars
Key and lock cover if lost i Unlimited
Trace & access i £15,000
Matching items i
Replacing keys and locks if stolen i Unlimited
Property owner liability i £5,000,000
Escape of water excess i £100
Alternative accommodation i Unlimited
24 hour telephone helpline i Y
Compulsory Excess i £100

Natwest

Home Insurance

3 stars
Key and lock cover if lost i Unlimited
Trace & access i £5,000
Matching items i
Replacing keys and locks if stolen i Unlimited
Property owner liability i £2,000,000
Escape of water excess i £350
Alternative accommodation i £25,000
24 hour telephone helpline i Y
Compulsory Excess i £50

Natwest

Home Insurance Elite

4 stars
Key and lock cover if lost i Unlimited
Trace & access i £10,000
Matching items i
Replacing keys and locks if stolen i Unlimited
Property owner liability i £5,000,000
Escape of water excess i £350
Alternative accommodation i £50,000
24 hour telephone helpline i Y
Compulsory Excess i £50

Contents only

Natwest

Private insurance

5 stars
Key and lock cover if lost i unlimited
Theft from outbuildings i unlimited
Matching Items i
Replacing keys and locks if stolen i unlimited
New for old i
Money kept at home i £2,500
Alternative accommodation i unlimited
Bicycle cover i unlimited
24 hour telephone helpline i Y

Natwest

Home insurance standard

3 stars
Key and lock cover if lost i unlimited
Theft from outbuildings i £2,500
Matching Items i
Replacing keys and locks if stolen i unlimited
New for old i
Money kept at home i £500
Alternative accommodation i £15,000
Bicycle cover i £0
24 hour telephone helpline i Y

Natwest

Home insurance elite

5 stars
Key and lock cover if lost i unlimited
Theft from outbuildings i £5,000
Matching Items i
Replacing keys and locks if stolen i unlimited
New for old i
Money kept at home i £1,000
Alternative accommodation i £30,000
Bicycle cover i £1,000
24 hour telephone helpline i Y