Royal Bank of Scotland

Royal Bank of Scotland

Bank accounts

Ranked 20th of 21 providers reviewed.

Customer happiness 50%
Customer trust 27%
Complaints performance 71%
Transparency rating 37%
Fairer Finance score
Reviewed Spring 2017
46%

Credit cards

Ranked 30th of 38 providers reviewed.

Customer happiness 44%
Customer trust 30%
Complaints performance 71%
Transparency rating 56%
Fairer Finance score
Reviewed Spring 2017
50%

Home insurance

Ranked 33rd of 47 providers reviewed.

Customer happiness 54%
Customer trust 38%
Complaints performance 69%
Transparency rating 57%
Fairer Finance score
Reviewed Spring 2017
54%

Mortgages

Ranked 21st of 21 providers reviewed.

Customer happiness 42%
Customer trust 23%
Complaints performance 72%
Transparency rating 34%
Fairer Finance score
Reviewed Spring 2017
43%

Personal loans

Ranked 21st of 24 providers reviewed.

Customer happiness 42%
Customer trust 23%
Complaints performance 71%
Transparency rating 40%
Fairer Finance score
Reviewed Spring 2017
44%

Savings accounts

Ranked 34th of 34 providers reviewed.

Customer happiness 39%
Customer trust 28%
Complaints performance 71%
Transparency rating 36%
Fairer Finance score
Reviewed Spring 2017
44%

Home insurance

Buildings & contents cover

Royal Bank of Scotland

Private Home Insurance

5 stars
Escape of water excess i £100
Matching items i
Theft from outbuildings i Unlimited
Trace & access i £15,000
Key and lock cover if lost i Unlimited
New for old i
Alternative accommodation i Unlimited
Money kept at home i £2,500
24 hour telephone helpline i

Royal Bank of Scotland

Home Insurance

2 stars
Escape of water excess i £350
Matching items i
Theft from outbuildings i £2,500
Trace & access i £5,000
Key and lock cover if lost i Sum Insured
New for old i
Alternative accommodation i £25,000
Money kept at home i £500
24 hour telephone helpline i
4 stars
Escape of water excess i £350
Matching items i
Theft from outbuildings i £5,000
Trace & access i £10,000
Key and lock cover if lost i Unlimited
New for old i
Alternative accommodation i £50,000
Money kept at home i £1,000
24 hour telephone helpline i

Buildings only

Royal Bank of Scotland

Home Insurance

3 stars
Key and lock cover if lost i £1000000
Trace & access i £5,000
Matching items i
Replacing keys and locks if stolen i £1000000
Property owner liability i £2,000,000
Escape of water excess i £350
Alternative accommodation i £25,000
24 hour telephone helpline i
Compulsory Excess i £50
4 stars
Key and lock cover if lost i Unlimited
Trace & access i £10,000
Matching items i
Replacing keys and locks if stolen i Unlimited
Property owner liability i £5,000,000
Escape of water excess i £350
Alternative accommodation i £50,000
24 hour telephone helpline i
Compulsory Excess i £50

Royal Bank of Scotland

Private Home Insurance

5 stars
Key and lock cover if lost i Unlimited
Trace & access i £15,000
Matching items i
Replacing keys and locks if stolen i Unlimited
Property owner liability i £5,000,000
Escape of water excess i £100
Alternative accommodation i Unlimited
24 hour telephone helpline i
Compulsory Excess i £100

Contents only

Royal Bank of Scotland

Private Home Insurance

5 stars
Key and lock cover if lost i Unlimited
Theft from outbuildings i Unlimited
Matching Items i
Replacing keys and locks if stolen i Unlimited
Compulsory Excess i
Money kept at home i £2,500
Alternative accommodation i Unlimited
Bicycle cover i Unlimited
24 hour telephone helpline i

Royal Bank of Scotland

Home Insurance

3 stars
Key and lock cover if lost i Unlimited
Theft from outbuildings i £2,500
Matching Items i
Replacing keys and locks if stolen i Unlimited
Compulsory Excess i
Money kept at home i £500
Alternative accommodation i £15,000
Bicycle cover i £0
24 hour telephone helpline i
5 stars
Key and lock cover if lost i Unlimited
Theft from outbuildings i £5,000
Matching Items i
Replacing keys and locks if stolen i Unlimited
Compulsory Excess i
Money kept at home i £1,000
Alternative accommodation i £30,000
Bicycle cover i £1,000
24 hour telephone helpline i