Royal Bank of Scotland

Royal Bank of Scotland

Bank accounts

Ranked 26th of 26 providers reviewed.

Customer happiness 47%
Customer trust 30%
Complaints performance 71%
Transparency rating 31%
Fairer Finance score
Reviewed Autumn 2017
45%

Credit cards

Ranked 30th of 36 providers reviewed.

Customer happiness 44%
Customer trust 34%
Complaints performance 71%
Transparency rating 44%
Fairer Finance score
Reviewed Autumn 2017
48%

Home insurance

Ranked 22nd of 46 providers reviewed.

Customer happiness 53%
Customer trust 43%
Complaints performance 72%
Transparency rating 59%
Fairer Finance score
Reviewed Autumn 2017
57%

Mortgages

Ranked 21st of 21 providers reviewed.

Customer happiness 41%
Customer trust 27%
Complaints performance 73%
Transparency rating 30%
Fairer Finance score
Reviewed Autumn 2017
43%

Personal loans

Ranked 24th of 25 providers reviewed.

Customer happiness 40%
Customer trust 23%
Complaints performance 71%
Transparency rating 44%
Fairer Finance score
Reviewed Autumn 2017
45%

Savings accounts

Ranked 34th of 34 providers reviewed.

Customer happiness 38%
Customer trust 32%
Complaints performance 71%
Transparency rating 37%
Fairer Finance score
Reviewed Autumn 2017
44%

Home insurance

Buildings & contents cover

Royal Bank of Scotland

Private Home Insurance

5 stars
Escape of water excess i £100
Matching items i
Theft from outbuildings i unlimited
Trace & access i £15,000
Key and lock cover if lost i Unlimited
New for old i
Alternative accommodation i Unlimited
Money kept at home i £2,500
24 hour telephone helpline i

Royal Bank of Scotland

Home Insurance

3 stars
Escape of water excess i £350
Matching items i
Theft from outbuildings i £2,500
Trace & access i £5,000
Key and lock cover if lost i £1,000,000
New for old i
Alternative accommodation i £25,000
Money kept at home i £500
24 hour telephone helpline i
4 stars
Escape of water excess i £350
Matching items i
Theft from outbuildings i £5,000
Trace & access i £10,000
Key and lock cover if lost i Unlimited
New for old i
Alternative accommodation i £50,000
Money kept at home i £1,000
24 hour telephone helpline i

Buildings only

Royal Bank of Scotland

Private Home Insurance

5 stars
Key and lock cover if lost i Unlimited
Trace & access i £15,000
Matching items i
Replacing keys and locks if stolen i Unlimited
Property owner liability i £5,000,000
Escape of water excess i £100
Alternative accommodation i Unlimited
24 hour telephone helpline i Y
Compulsory Excess i £100

Royal Bank of Scotland

Home Insurance

3 stars
Key and lock cover if lost i £1,000,000
Trace & access i £5,000
Matching items i
Replacing keys and locks if stolen i £1,000,000
Property owner liability i £2,000,000
Escape of water excess i £350
Alternative accommodation i £25,000
24 hour telephone helpline i Y
Compulsory Excess i £50
4 stars
Key and lock cover if lost i Unlimited
Trace & access i £10,000
Matching items i
Replacing keys and locks if stolen i Unlimited
Property owner liability i £5,000,000
Escape of water excess i £350
Alternative accommodation i £50,000
24 hour telephone helpline i Y
Compulsory Excess i £50

Contents only

Royal Bank of Scotland

Private Home Insurance

5 stars
Key and lock cover if lost i unlimited
Theft from outbuildings i unlimited
Matching Items i
Replacing keys and locks if stolen i unlimited
New for old i
Money kept at home i £2,500
Alternative accommodation i unlimited
Bicycle cover i unlimited
24 hour telephone helpline i Y

Royal Bank of Scotland

Home Insurance

3 stars
Key and lock cover if lost i unlimited
Theft from outbuildings i £2,500
Matching Items i
Replacing keys and locks if stolen i unlimited
New for old i
Money kept at home i £500
Alternative accommodation i £15,000
Bicycle cover i £0
24 hour telephone helpline i Y
5 stars
Key and lock cover if lost i unlimited
Theft from outbuildings i £5,000
Matching Items i
Replacing keys and locks if stolen i unlimited
New for old i
Money kept at home i £1,000
Alternative accommodation i £30,000
Bicycle cover i £1,000
24 hour telephone helpline i Y