Santander

Santander

Bank accounts

Ranked 17th of 21 providers reviewed.

Customer happiness 60%
Customer trust 45%
Complaints performance 66%
Transparency rating 40%
Fairer Finance score
Reviewed Spring 2017
53%

Credit cards

Ranked 24th of 38 providers reviewed.

Customer happiness 60%
Customer trust 47%
Complaints performance 65%
Transparency rating 41%
Fairer Finance score
Reviewed Spring 2017
53%

Home insurance

Ranked 21st of 47 providers reviewed.

Customer happiness 52%
Customer trust 41%
Complaints performance 69%
Transparency rating 66%
Fairer Finance score
Reviewed Spring 2017
57%

Life insurance

Ranked 18th of 21 providers reviewed.

Claims score 98.96%
Complaints performance 75%
Transparency rating 42%
Fairer Finance score
Reviewed Spring 2017
69%

Mortgages

Ranked 16th of 21 providers reviewed.

Customer happiness 48%
Customer trust 33%
Complaints performance 60%
Transparency rating 55%
Fairer Finance score
Reviewed Spring 2017
49%
Bronze ribbon

Personal loans

Ranked 13th of 24 providers reviewed.

Customer happiness 56%
Customer trust 47%
Complaints performance 66%
Transparency rating 62%
Fairer Finance score
Reviewed Spring 2017
58%

Savings accounts

Ranked 31st of 34 providers reviewed.

Customer happiness 46%
Customer trust 43%
Complaints performance 66%
Transparency rating 51%
Fairer Finance score
Reviewed Spring 2017
51%

Travel insurance

Ranked 32nd of 54 providers reviewed.

Customer happiness 49%
Customer trust 43%
Complaints performance 64%
Transparency rating 47%
Fairer Finance score
Reviewed Spring 2017
50%

Car insurance

Santander

Car Insurance

2 stars
Key and lock cover if lost i £0
Courtesy car for the duration of repair i
Uninsured driver promise i
Key and lock cover if stolen i £500
Replacing original audio/visual equipment i Unlimited
Windscreen repair excess i £0
Windscreen replace excess i £75
24 hour telephone helpline i
Repairs guarantee (years) 3

Home insurance

Buildings & contents cover

Santander

Santander Home Insurance (3 bedrooms)

3 stars
Escape of water excess i £95
Matching items i
Theft from outbuildings i £2,500
Trace & access i £5,000
Key and lock cover if lost i Unlimited
New for old i
Alternative accommodation i Unlimited
Money kept at home i £500
24 hour telephone helpline i

Santander

Santander Home Insurance (4-5 bedrooms)

3 stars
Escape of water excess i £95
Matching items i
Theft from outbuildings i £2,500
Trace & access i £5,000
Key and lock cover if lost i Unlimited
New for old i
Alternative accommodation i Unlimited
Money kept at home i £500
24 hour telephone helpline i

Santander

Santander Home Insurance (6+ bedrooms)

3 stars
Escape of water excess i £95
Matching items i
Theft from outbuildings i £2,500
Trace & access i £5,000
Key and lock cover if lost i Unlimited
New for old i
Alternative accommodation i Unlimited
Money kept at home i £500
24 hour telephone helpline i

Buildings only

Santander

Home Insurance

4 stars
Key and lock cover if lost i Unlimited
Trace & access i £5,000
Matching items i
Replacing keys and locks if stolen i Unlimited
Property owner liability i £2,000,000
Escape of water excess i £95
Alternative accommodation i Unlimited
24 hour telephone helpline i
Compulsory Excess i £95

Contents only

Santander

Home Insurance (3 bedrooms)

3 stars
Key and lock cover if lost i Sum Insured
Theft from outbuildings i £2,500
Matching Items i
Replacing keys and locks if stolen i Sum Insured
Compulsory Excess i
Money kept at home i £500
Alternative accommodation i £25,000
Bicycle cover i £0
24 hour telephone helpline i

Santander

Home Insurance (4-5 bedrooms)

3 stars
Key and lock cover if lost i Sum Insured
Theft from outbuildings i £2,500
Matching Items i
Replacing keys and locks if stolen i Sum Insured
Compulsory Excess i
Money kept at home i £500
Alternative accommodation i Unlimited
Bicycle cover i £0
24 hour telephone helpline i

Santander

Home Insurance (6+ bedrooms)

3 stars
Key and lock cover if lost i Sum Insured
Theft from outbuildings i £2,500
Matching Items i
Replacing keys and locks if stolen i Sum Insured
Compulsory Excess i
Money kept at home i £500
Alternative accommodation i Unlimited
Bicycle cover i £0
24 hour telephone helpline i

Travel insurance

Single trip travel insurance

Santander

Travel Insurance

4 stars
Medical cover i Unlimited
Cancelling before you travel i £5,000
Losing your personal possessions i £2,000
Medical excess i £50
Cutting your trip short i £5,000
Missing your departure i £1,000
Abandoning your trip after a long delay i £5,000
Losing your money i £500
Losing your passport i £300

Annual multi trip travel insurance

Santander

Travel Insurance

4 stars
Medical cover i Unlimited
Cancelling before you travel i £5,000
Losing your personal possessions i £2,000
Medical excess i £50
Cutting your trip short i £5,000
Maximum trip duration 31 days
Abandoning your trip after a long delay i £5,000
Losing your money i £500
Losing your passport i £300