Santander

Santander

Bank accounts

Ranked 22nd of 26 providers reviewed.

Customer happiness 59%
Customer trust 47%
Complaints performance 69%
Transparency rating 43%
Fairer Finance score
Reviewed Autumn 2017
54%

Credit cards

Ranked 23rd of 36 providers reviewed.

Customer happiness 59%
Customer trust 49%
Complaints performance 69%
Transparency rating 45%
Fairer Finance score
Reviewed Autumn 2017
55%
Bronze ribbon

Home insurance

Ranked 14th of 47 providers reviewed.

Customer happiness 54%
Customer trust 45%
Complaints performance 69%
Transparency rating 66%
Fairer Finance score
Reviewed Autumn 2017
59%

Life insurance

Ranked 16th of 22 providers reviewed.

Claims score 98.96%
Complaints performance 81%
Transparency rating 42%
Fairer Finance score
Reviewed Autumn 2017
71%

Mortgages

Ranked 13th of 21 providers reviewed.

Customer happiness 49%
Customer trust 36%
Complaints performance 67%
Transparency rating 68%
Fairer Finance score
Reviewed Autumn 2017
55%

Personal loans

Ranked 15th of 25 providers reviewed.

Customer happiness 58%
Customer trust 48%
Complaints performance 69%
Transparency rating 50%
Fairer Finance score
Reviewed Autumn 2017
57%

Savings accounts

Ranked 27th of 34 providers reviewed.

Customer happiness 45%
Customer trust 44%
Complaints performance 69%
Transparency rating 59%
Fairer Finance score
Reviewed Autumn 2017
54%

Travel insurance

Ranked 29th of 56 providers reviewed.

Customer happiness 52%
Customer trust 48%
Complaints performance 68%
Transparency rating 45%
Fairer Finance score
Reviewed Autumn 2017
53%

Car insurance

Santander

Car Insurance

2 stars
Key and lock cover if lost i £0
Courtesy car for the duration of repair i
Uninsured driver promise i
Key and lock cover if stolen i £500
Replacing original audio/visual equipment i Unlimited
Windscreen repair excess i £0
Windscreen replace excess i £75
24 hour telephone helpline i
Repairs guarantee (years) 3

Home insurance

Buildings & contents cover

Santander

Everyday

3 stars
Escape of water excess i £350
Matching items i
Theft from outbuildings i £750
Trace & access i £2,500
Key and lock cover if lost i £250
New for old i
Alternative accommodation i £25,000
Money kept at home i £500
24 hour telephone helpline i

Santander

Premier

4 stars
Escape of water excess i £100
Matching items i
Theft from outbuildings i £2,500
Trace & access i £5,000
Key and lock cover if lost i Unlimited
New for old i
Alternative accommodation i Unlimited
Money kept at home i £500
24 hour telephone helpline i

Buildings only

Santander

Everyday

2 stars
Key and lock cover if lost i £250
Trace & access i £2,500
Matching items i
Replacing keys and locks if stolen i £250
Property owner liability i £2,000,000
Escape of water excess i £350
Alternative accommodation i £25,000
24 hour telephone helpline i
Compulsory Excess i £200

Santander

Premier

4 stars
Key and lock cover if lost i Unlimited
Trace & access i £5,000
Matching items i
Replacing keys and locks if stolen i Unlimited
Property owner liability i £2,000,000
Escape of water excess i £100
Alternative accommodation i Unlimited
24 hour telephone helpline i
Compulsory Excess i £100

Contents only

Santander

Everyday

3 stars
Key and lock cover if lost i £250
Theft from outbuildings i £750
Matching Items i
Replacing keys and locks if stolen i £250
New for old i
Money kept at home i £500
Alternative accommodation i £25,000
Bicycle cover i Part of sum insured
24 hour telephone helpline i

Santander

Premier

4 stars
Key and lock cover if lost i Unlimited
Theft from outbuildings i £2,500
Matching Items i
Replacing keys and locks if stolen i Unlimited
New for old i
Money kept at home i £500
Alternative accommodation i Unlimited
Bicycle cover i Part of sum insured
24 hour telephone helpline i

Pet insurance

Travel insurance

Single trip travel insurance

Santander

Travel Insurance

4 stars
Medical excess i £50
Cancelling before you travel i £5,000
Losing your personal possessions i £2,000
Medical cover i Unlimited
Cutting your trip short i £5,000
Missing your departure i £1,000
Abandoning your trip after a long delay i £5,000
Losing your money i £500
Losing your passport i £300

Annual multi trip travel insurance

Santander

Travel Insurance

4 stars
Medical excess i £50
Cancelling before you travel i £5,000
Losing your personal possessions i £2,000
Medical cover i Unlimited
Cutting your trip short i £5,000
Maximum trip duration 31
Abandoning your trip after a long delay i £5,000
Losing your money i £500
Losing your passport i £300

Over 50s life insurance

Santander

Over 50s Life Assurance

2 stars
Premium ending age i 90
Waiting period (months) i 12
Cover for accidental death in the waiting period i full payout
Maximum age i 80
Reducing monthly premiums i
Missed payments allowance i 30
Payout for accidental death outside waiting period i double the sum assured
Funeral benefit option i Not offered
Protection for consumers past the crossover point i