Smile

Formed in 1999 as the UK's first internet-only bank, Smile is an online bank owned by The Co-operative Bank plc. The Co-operative Bank plc also trades under their own name as well as Britannia.

Smile offers customers full banking products including current accounts, credit cards, mortgages, savings and ISAs.

Their registered address is in Manchester.
Smile
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Bank accounts

Ranked 17th of 30 providers reviewed.

Customer happiness score 63.01%
Customer trust score 58.54%
Complaints performance 59.83%
Transparency rating 79.57%
Fairer Finance score
Reviewed Autumn 2023
65%

Credit cards

Ranked 16th of 34 providers reviewed.

Customer happiness score 59.18%
Customer trust score 51.02%
Complaints performance 60.59%
Transparency rating 69.56%
Fairer Finance score
Reviewed Autumn 2023
60%

Savings Accounts

Ranked 53rd of 53 providers reviewed.

Customer happiness score 16.36%
Customer trust score 36.36%
Complaints performance 59.92%
Transparency rating 80.55%
Fairer Finance score
Reviewed Autumn 2023
48%

Bank accounts

Current accounts

Smile

Current Account

2 stars
Annual fee i £0.00
Maximum cash machine withdrawal per day i £250.00
Part of FSCS i
Cash withdrawal fee in UK (own bank) i £0.00
Card payment fee (£) i £0.00
App capability? i

Foreign use bank accounts

Smile

Current Account

1 stars
Foreign cash withdrawal fee i 2.75%
Foreign cash withdrawal additional charge i £0.00
Foreign purchases fee i 2.75%
Is there a limit on free cash withdrawals? i No free cash withdrawals

Overdrafts

Smile

Current Account

3 stars
Risk based overdraft? i
Arranged overdraft interest free amount i £0.00
Arranged overdraft interest rate (representative EAR) i 35.9%

Savings Accounts

Easy Access Accounts

Smile

Smile No-Notice Savings Account

Interest Rate (AER) i 1.81%
Balance Tiers i 1.81% from £1
Minimum Opening Balance i £1.00
Withdrawal Penalty i
Part of FSCS i
Maximum Balance i £1,000,000.00
Minimum Age to Open Account i 16
Penalty free withdrawals? i
Sharia Account i
Additional Information i
Can be managed by mobile app? i
Can be managed in branch? i
Can be managed online? i
Can be opened by mobile app? i
Can be opened in branch? i
Can be opened online? i
Additional Opening Criteria i

Savings Accounts (ISAs)

Easy Access ISAs

Smile

Smile Cash ISA

Interest Rate (AER) i 1.81%
Minimum Opening Balance i £1.00
Part of FSCS i
Withdrawal Penalty i Cash withdrawals can be made at Co-operative Bank branches
Minimum Age to Open Account i 18
Sharia Account i
Can be opened by mobile app? i
Can be opened in branch? i
Can be opened online? i
Can be managed by mobile app? i
Can be managed in branch? i
Can be managed online? i
Additional Opening Criteria i
Penalty free withdrawals? i
Can you transfer in funds from another cash ISA? i
Can you transfer in funds from a stocks and shares ISA? i