TSB

TSB
Gold ribbon

Bank accounts

Ranked 7th of 26 providers reviewed.

Customer happiness 64%
Customer trust 52%
Complaints performance 80%
Transparency rating 71%
Fairer Finance score
Reviewed Autumn 2017
67%
Silver ribbon

Credit cards

Ranked 12th of 36 providers reviewed.

Customer happiness 58%
Customer trust 51%
Complaints performance 80%
Transparency rating 57%
Fairer Finance score
Reviewed Autumn 2017
62%
Gold ribbon

Mortgages

Ranked 3rd of 21 providers reviewed.

Customer happiness 63%
Customer trust 51%
Complaints performance 76%
Transparency rating 70%
Fairer Finance score
Reviewed Autumn 2017
65%

Personal loans

Ranked 15th of 25 providers reviewed.

Customer happiness 47%
Customer trust 38%
Complaints performance 80%
Transparency rating 61%
Fairer Finance score
Reviewed Autumn 2017
57%
Gold ribbon

Savings accounts

Ranked 2nd of 34 providers reviewed.

Customer happiness 59%
Customer trust 59%
Complaints performance 80%
Transparency rating 80%
Fairer Finance score
Reviewed Autumn 2017
69%
Gold ribbon

Travel insurance

Ranked 9th of 56 providers reviewed.

Customer happiness 64%
Customer trust 52%
Complaints performance 69%
Transparency rating 47%
Fairer Finance score
Reviewed Autumn 2017
58%

Home insurance

Buildings & contents cover

TSB

Pick and Protect Home Insurance (Starter Contents Cover)

5 stars
Escape of water excess i £0
Matching items i
Theft from outbuildings i £3,000
Trace & access i £5,000
Key and lock cover if lost i £1,000
New for old i
Alternative accommodation i £100,000
Money kept at home i £250
24 hour telephone helpline i

TSB

Pick and Protect Home Insurance (Contents Cover)

5 stars
Escape of water excess i £0
Matching items i
Theft from outbuildings i £5,000
Trace & access i £5,000
Key and lock cover if lost i Unlimited
New for old i
Alternative accommodation i £100,000
Money kept at home i £500
24 hour telephone helpline i

Buildings only

TSB

Pick and Protect Home Insurance (Starter Contents Cover)

5 stars
Key and lock cover if lost i £1,000
Trace & access i £5,000
Matching items i
Replacing keys and locks if stolen i £1,000
Property owner liability i £2,000,000
Escape of water excess i £0
Alternative accommodation i £100,000
24 hour telephone helpline i
Compulsory Excess i £0

TSB

Pick and Protect Home Insurance (Contents Cover)

5 stars
Key and lock cover if lost i Unlimited
Trace & access i £5,000
Matching items i
Replacing keys and locks if stolen i Unlimited
Property owner liability i £2,000,000
Escape of water excess i £0
Alternative accommodation i £100,000
24 hour telephone helpline i
Compulsory Excess i £0

Contents only

TSB

Pick and Protect Home Insurance (Starter Contents Cover)

3 stars
Key and lock cover if lost i £1,000
Theft from outbuildings i £3,000
Matching Items i
Replacing keys and locks if stolen i £1,000
New for old i
Money kept at home i £250
Alternative accommodation i £100,000
Bicycle cover i part of sum insured
24 hour telephone helpline i

TSB

Pick and Protect Home Insurance (Contents Cover)

5 stars
Key and lock cover if lost i Unlimited
Theft from outbuildings i £5,000
Matching Items i
Replacing keys and locks if stolen i Unlimited
New for old i
Money kept at home i £500
Alternative accommodation i £100,000
Bicycle cover i part of sum insured
24 hour telephone helpline i

Travel insurance

Single trip travel insurance

TSB

Pick and Protect

2 stars
Medical cover i £10,000,000
Cancelling before you travel i £5,000
Losing your personal possessions i £0
Medical excess i £50
Cutting your trip short i £5,000
Missing your departure i £1,000
Abandoning your trip after a long delay i £5,000
Losing your money i £400
Losing your passport i £750