TSB

TSB
Silver ribbon

Bank accounts

Ranked 6th of 21 providers reviewed.

Customer happiness 63%
Customer trust 49%
Complaints performance 80%
Transparency rating 72%
Fairer Finance score
Reviewed Spring 2017
66%
Bronze ribbon

Credit cards

Ranked 15th of 38 providers reviewed.

Customer happiness 54%
Customer trust 45%
Complaints performance 80%
Transparency rating 60%
Fairer Finance score
Reviewed Spring 2017
60%
Gold ribbon

Mortgages

Ranked 5th of 21 providers reviewed.

Customer happiness 57%
Customer trust 44%
Complaints performance 76%
Transparency rating 63%
Fairer Finance score
Reviewed Spring 2017
60%

Personal loans

Ranked 15th of 24 providers reviewed.

Customer happiness 47%
Customer trust 37%
Complaints performance 80%
Transparency rating 64%
Fairer Finance score
Reviewed Spring 2017
57%
Bronze ribbon

Savings accounts

Ranked 15th of 34 providers reviewed.

Customer happiness 57%
Customer trust 55%
Complaints performance 80%
Transparency rating 52%
Fairer Finance score
Reviewed Spring 2017
61%

Home insurance

Buildings & contents cover

TSB

Pick and Protect Home Insurance (Starter Contents Cover)

5 stars
Escape of water excess i £0
Matching items i
Theft from outbuildings i £5,000
Trace & access i £5,000
Key and lock cover if lost i Unlimited
New for old i
Alternative accommodation i £100,000
Money kept at home i £500
24 hour telephone helpline i

TSB

Pick and Protect Home Insurance (Contents Cover)

5 stars
Escape of water excess i £0
Matching items i
Theft from outbuildings i £5,000
Trace & access i £5,000
Key and lock cover if lost i Unlimited
New for old i
Alternative accommodation i £100,000
Money kept at home i £500
24 hour telephone helpline i

Buildings only

TSB

Pick and Protect Home Insurance (Bedroom Rated/Sum Insured)

5 stars
Key and lock cover if lost i Unlimited
Trace & access i £5,000
Matching items i
Replacing keys and locks if stolen i Unlimited
Property owner liability i £2,000,000
Escape of water excess i £0
Alternative accommodation i £100,000
24 hour telephone helpline i
Compulsory Excess i £0

Contents only

TSB

Pick and protect (Starter Contents Cover)

3 stars
Key and lock cover if lost i Sum Insured
Theft from outbuildings i £5,000
Matching Items i
Replacing keys and locks if stolen i Sum Insured
Compulsory Excess i
Money kept at home i £500
Alternative accommodation i £0
Bicycle cover i Part of Sum Insured
24 hour telephone helpline i

TSB

Pick and protect (Contents Cover)

4 stars
Key and lock cover if lost i Sum Insured
Theft from outbuildings i £5,000
Matching Items i Suites & kitchens only
Replacing keys and locks if stolen i Sum Insured
Compulsory Excess i
Money kept at home i £500
Alternative accommodation i £20,000
Bicycle cover i Part of Sum Insured
24 hour telephone helpline i