Articles

All the latest insight and commentary from James Daley and the Fairer Finance team.

Blog

17 May 2017

Brand Under the Spotlight - Hastings Direct

Oliver Broadhurst

Hastings Direct has jumped 20 places in our fairness ratings, driven by a sharp increase in its transparency score. Marketing Director Nicola Charles explains how it happened.

Blog

17 May 2017

Why companies fail at the FOS

Melissa Collett

One in three decisions by companies are being overturned. The reasons are entirely preventable.

Blog

17 May 2017

Why your brand needs a customer experience revolution

James Daley

Customer experience is the key to success in the 21st century, so why are financial services playing catch up?

Blog

16 May 2017

The new rules that will force companies to act in customers' best interests

James Daley

The Insurance Distribution Directive is due to come into force next February. It includes some radical new standards which many insurers are not prepared for.

Blog

9 May 2017

The mystery of car insurance pricing

Hilary Cooper

Your age and the car you drive aren't the only things that influence how much you'll pay for your insurance. But there's often little logic to what will get you the best price.

Blog

21 April 2017

Creating cultural change in the financial services sector

James Daley

Cultural change has been a buzz phrase in financial services for almost a decade. A new report reveals what progress has been made.

Blog

19 April 2017

Why over-compliance is a real problem

Matthew Brady

It’s easy to play it safe from a compliance perspective by flooding your customers with information. But that isn't really helping them.

Blog

12 April 2017

Are you wasting £2,500 a year on your mortgage?

Oliver Broadhurst

Nearly £3 billion a year is wasted by customers on the wrong mortgage deal. Why is it so hard to see which deal is best for you?

Blog

21 March 2017

Charges for paying by card to end next year - but not for Amex

James Daley

European rules look set to put a stop to companies charging people to pay by debit or credit card. But charges for paying by Amex look set to remain.

Blog

10 March 2017

Will there be protests in the street about car insurance premiums?

James Daley

A legal decision to increase compensation payments will add hundreds of pounds to young drivers' car insurance. When it happened in Ireland, people took to the streets in anger.