Articles

All the latest insight and commentary from James Daley and the Fairer Finance team.

Blog

19 June 2017

Everything you need to know about Fairer Finance's new star ratings

James Daley

Too many companies are publishing ratings that aren't helping consumers make good decisions. We've launched a new set of ratings that we hope will be genuinely helpful.

Blog

19 June 2017

No protection for your Nectar points or airmiles

James Daley

People spend a lifetime collecting loyalty points. But there's no protection if the scheme provider goes bust. And most travel insurance won't refund you if you book a holiday using points and something goes wrong.

Blog

16 June 2017

FOS stats reveal the rise of 'Swiss cheese' cover

Melissa Collett

Recent Financial Ombudsman Service stats show that the number of insurance complaints is increasing. How can the industry balance rising customer expectations with the race to the bottom on price?

Blog

6 June 2017

How can we get insurers to start rewarding loyalty again?

James Daley

Customers are sick of getting a good deal in year one only to see prices rocket when renewal comes around. Surely, there's an answer to a problem that both the industry and its customers hate.

Blog

17 May 2017

Brand Under the Spotlight - Hastings Direct

Oliver Broadhurst

Hastings Direct has jumped 20 places in our fairness ratings, driven by a sharp increase in its transparency score. Marketing Director Nicola Charles explains how it happened.

Blog

17 May 2017

Why companies fail at the FOS

Melissa Collett

One in three decisions by companies are being overturned. The reasons are entirely preventable.

Blog

17 May 2017

Why your brand needs a customer experience revolution

James Daley

Customer experience is the key to success in the 21st century, so why are financial services playing catch up?

Blog

16 May 2017

The new rules that will force companies to act in customers' best interests

James Daley

The Insurance Distribution Directive is due to come into force next February. It includes some radical new standards which many insurers are not prepared for.

Blog

9 May 2017

The mystery of car insurance pricing

Hilary Cooper

Your age and the car you drive aren't the only things that influence how much you'll pay for your insurance. But there's often little logic to what will get you the best price.

Blog

21 April 2017

Creating cultural change in the financial services sector

James Daley

Cultural change has been a buzz phrase in financial services for almost a decade. A new report reveals what progress has been made.