Articles

All the latest insight and commentary from James Daley and the Fairer Finance team.

Blog

21 March 2017

Charges for paying by card to end next year - but not for Amex

James Daley

European rules look set to put a stop to companies charging people to pay by debit or credit card. But charges for paying by Amex look set to remain.

Blog

10 March 2017

Will there be protests in the street about car insurance premiums?

James Daley

A legal decision to increase compensation payments will add hundreds of pounds to young drivers' car insurance. When it happened in Ireland, people took to the streets in anger.

Blog

7 March 2017

Why insurers need to shout louder about what's NOT covered

Matthew Brady

Insurers have a duty to give clear information to their customers. Why are some still finding it so difficult?

Blog

4 March 2017

Is the government about to stamp out free trials?

James Daley

Chancellor Philip Hammond is set to announce sweeping consumer reforms including a clampdown on bait and switch offers. It could create a headache for hundreds of businesses.

Blog

1 March 2017

Why are uphold rates at the FOS still disappointing?

Melissa Collett

New FOS data shows that the number of insurance complaints have dropped over the last six months - but why aren't we talking about the uphold rates?

Blog

23 February 2017

Are you big enough to recommend your competitors?

James Daley

True transparency means admitting when you're not the best - and being big enough to let your customers know who is.

Blog

20 February 2017

Customer Opinion - The Online Experience

Oliver Broadhurst

We asked consumers what they thought about dealing with banks and insurers online, and the results are positive.

Blog

20 February 2017

Why don't insurers want to cover me for being stupid?

James Daley

Insurers scoff at paying claims when someone has been stupid. But it's often an arbitrary line which pits them against honest customers.

Blog

13 February 2017

Is the new summary box for savings accounts working?

Matthew Brady

New FCA rules mean that savings providers must outline their product in a ‘summary box’. Is it helping customers?

Blog

30 January 2017

Comparison sites unfairly cashing in on life insurance commissions

James Daley

The largest comparison sites are taking commissions of hundreds, sometimes thousands of pounds, for selling a life insurance policy.