Articles

All the latest insight and commentary from James Daley and the Fairer Finance team.

Blog

15 August 2017

Challenger banks putting style over substance

James Daley

Atom Bank has released a series of interviews with its new strategic advisor Will I Am. Metrobank has dog bowls. But does any of that matter?

Blog

9 August 2017

Five ways insurers can increase consumer trust

Melissa Collett

Companies are continually looking for different and innovative ways to increase their customers' trust in them. But trust still remains low. We talk through five methods every insurer should be taking to increase it.

Blog

7 August 2017

What's driving the equity release market's rapid growth?

James Daley

More than £700m was released from people's homes via equity release in the second quarter of this year - almost as much as was released in the whole of 2011.

Blog

2 August 2017

What is a readability score – and why should you be using it?

Oliver Broadhurst

A growing number of firms are trying to simplify their terms & conditions. Readability grades are a useful tool to measure progress.

Blog

19 July 2017

Victory for our campaign to ban charges for paying by card

James Daley

The Treasury has confirmed that charges for paying by all cards - as well as Paypal - will be banned from January. Now we need to make sure these new rules are enforced.

Blog

17 July 2017

Buying insurance through a consumer lens

Melissa Collett

Melissa Collett describes her recent experience as the 'customer' of an advised insurance sale.

Blog

7 July 2017

Time for funeral plan sector to be properly regulated

James Daley

Fairer Finance launches a new report revealing concerns about consumer protection in the prepaid funeral plan sector.

Blog

19 June 2017

Everything you need to know about Fairer Finance's new star ratings

James Daley

Too many companies are publishing ratings that aren't helping consumers make good decisions. We've launched a new set of ratings that we hope will be genuinely helpful.

Blog

19 June 2017

No protection for your Nectar points or airmiles

James Daley

People spend a lifetime collecting loyalty points. But there's no protection if the scheme provider goes bust. And most travel insurance won't refund you if you book a holiday using points and something goes wrong.

Blog

16 June 2017

FOS stats reveal the rise of 'Swiss cheese' cover

Melissa Collett

Recent Financial Ombudsman Service stats show that the number of insurance complaints is increasing. How can the industry balance rising customer expectations with the race to the bottom on price?