14 October 2016
Most companies' customer communications aren't compliant
The FCA has published the latest update on its Smarter Communications work - and pressure is building on companies to rethink the way they talk to their customers. Our analysis shows that as things stand, most companies are failing.
11 August 2016
Why are we still being charged for paying by credit card?
Fairer Finance has launched a new campaign to put a stop to charges for paying by credit card. We believe its already against the rules - and it's time for government agencies to start enforcing.
27 April 2016
Insurers in glass houses
Sunlife's latest press release does a great job at drawing attention to one of its worst failings
18 January 2016
If your documents include 200 word sentences, you are in breach of FCA rules
As part of our Spare Us the Small Print campaign, we've compiled a list of the financial services world's longest sentences. Some run to over 200 words. It's time for the regulator to take action.
12 November 2015
You shouldn’t need a PhD to understand your home insurance
New Fairer Finance research reveals that many insurance documents are only accessible to people educated to post-graduate level. It's time for the regulator to take action.
26 June 2015
Would you read a comic strip about insurance?
The financial regulator is going into battle against jargon and complexity in financial services - and has brought a raft of new ideas and suggestions to the table, including using comic strips.