19 April 2017
Why over-compliance is a real problem
It’s easy to play it safe from a compliance perspective by flooding your customers with information. But that isn't really helping them.
13 February 2017
Is the new summary box for savings accounts working?
New FCA rules mean that savings providers must outline their products in a ‘summary box’. Is it helping customers?
4 April 2016
Are you being spammed?
Insurers and banks are masterful at getting customers to give their consent to receiving spam emails and letters. It's time the regulator was given some teeth to fight against them.
28 March 2016
Why Sir Bernard Hogan Howe's views on bank fraud are wrong
The head of London's police force sparked controversy last week, by claiming that consumers should be left paying the bill for bank fraud if they don't keep their virus software up to date. If he were listened to, confidence in banking would collapse.
16 March 2016
Government needs to help people get smarter at managing their money
The Money Advice Service never quite lived up to its potential - and now it's being shut down. It's bad news for consumers.
9 March 2016
If consumer charities can’t show constraint on high pay, how can we expect banks to?
News that Which?'s chief executive is to earn over £800,000 this year undermines its cause to create a fairer financial services market
26 February 2016
Is it time for corporate hospitality to be banned?
Insurance companies and fund managers take their favourite financial advisers to the races or the football all the time. Surely, their independence is compromised.
15 February 2016
Has the regulator left banks and insurers living in fear?
Many banks and insurers have become so scared of breaking the rules that they are going to ridiculous lengths to prove they're on the right side of the law
1 February 2016
Are airlines still overcharging us for paying by card?
It's almost four years since rules came in to stop companies penalising their customers for paying by card. But new evidence suggests that many travel companies may never have abided with the rules.
25 January 2016
Insurers need to resist the Big Brother temptation
A new report by the Insurance Fraud Taskforce is proposing to snoop on consumers while they use comparison sites.