Almost one in six UK adults has a reading age of 11 or less – but most terms and conditions don’t make sense to even the most educated customers.
We work with companies to create documents that are not only written in plain English and laid out clearly – but which also meet the standards of their compliance and legal teams.
The Financial Conduct Authority’s 2015 Smarter Communications paper made it clear that companies who rely on lengthy, jargon-filled documents may find themselves on the wrong side of the regulator. Can your business afford not to get to grips with the challenge?
What we do
Reviewing, rewriting and redesigning documents
We help banks and insurers create clear, jargon-free terms and conditions and policy documents.
Website review & rewrite
We review and rewrite companies’ web content and online purchase journeys.
Fairer Finance Clear & Simple mark
Find out more about our endorsement for well designed, plain English documents.