Whether you're looking for insight into your company's performance or want to test an idea on consumers - Fairer Finance can help.
Fairer Finance works with companies across the financial services industry to help them better understand their customers and their company's performance.
We tailor each project to our clients' needs - but here are a few examples of the kind of work we can help with:
- Consumer polling. We offer bespoke consumer surveys, helping companies track customer satisfaction, or to get feedback on new ideas or existing products.
- Mystery shopping. We carry out mystery shops online, over the phone or in person, giving companies a unique insight to how they are performing on the front line.
- Complaints analysis. We analyse companies' complaints to identify root causes and provide feedback on how to get it right with customers first time.
- Transparency benchmarking. We can provide insight into how companies stack up against their competitors on service and transparency.
If you're looking for some expert consumer support on a new project, get in touch and we'll be happy to discuss your requirements.