Bank accounts

Brand Customer
happiness
Customer
trust
Complaints
performance
Transparency
rating
Fairer Finance score

What does this mean?

What does this mean?

What does this mean?

What does this mean?

Gold ribbon: first place

Cumberland Building Society

Cumberland Building Society
86% 70% 85% 48% 73%
Gold ribbon

Smile

Smile
70% 62% 78% 74% 71%
Gold ribbon

First Direct

First Direct
83% 70% 85% 45% 71%
Gold ribbon

Co-operative Bank

Co-operative Bank
69% 57% 78% 74% 70%
Gold ribbon

Nationwide

Nationwide
74% 64% 70% 65% 68%
Silver ribbon

TSB

TSB
63% 49% 80% 72% 66%
Silver ribbon

Marks & Spencer

Marks & Spencer
74% 71% 79% 33% 64%
Silver ribbon

Metro Bank

Metro Bank
73% 61% 64% 59% 64%
Silver ribbon

Bank of Scotland

Bank of Scotland
54% 39% 88% 74% 64%
Bronze ribbon

Halifax

Halifax
60% 45% 88% 50% 61%

Lloyds Bank

57% 40% 79% 58% 58%

Yorkshire Bank

61% 51% 81% 41% 58%

Barclays

56% 42% 70% 64% 58%

Clydesdale Bank

57% 47% 81% 41% 57%

Danske Bank

55% 46% 85% 40% 57%

HSBC

54% 40% 85% 36% 54%

Santander

60% 45% 66% 40% 53%

Natwest

55% 40% 73% 37% 51%

Bank of Ireland

48% 37% 58% 59% 51%

Royal Bank of Scotland

50% 27% 71% 37% 46%

Ulster Bank

45% 26% 72% 25% 42%