Bank accounts

Brand Customer
happiness
Customer
trust
Complaints
performance
Transparency
rating
Fairer Finance score

What does this mean?

What does this mean?

What does this mean?

What does this mean?

Gold ribbon: first place

Smile

Smile
67% 62% 76% 77% 71%
Gold ribbon

Cumberland Building Society

Cumberland Building Society
86% 65% 80% 50% 70%
Gold ribbon

Nationwide

Nationwide
74% 65% 71% 70% 70%
Gold ribbon

First Direct

First Direct
82% 71% 82% 45% 70%
Gold ribbon

Co-operative Bank

Co-operative Bank
69% 60% 76% 72% 69%
Gold ribbon

Tesco Bank

Tesco Bank
68% 62% 80% 60% 67%
Gold ribbon

TSB

TSB
64% 52% 80% 71% 67%
Silver ribbon

Bank of Scotland

Bank of Scotland
53% 43% 88% 74% 65%
Silver ribbon

Marks & Spencer

Marks & Spencer
73% 63% 77% 43% 64%
Silver ribbon

Virgin Money

Virgin Money
66% 66% 69% 56% 64%
Silver ribbon

Halifax

Halifax
60% 48% 88% 58% 64%
Bronze ribbon

Lloyds Bank

Lloyds Bank
58% 45% 79% 63% 61%

First Trust

51% 54% 82% 53% 60%

Barclays

57% 45% 69% 66% 59%

Metro Bank

62% 42% 68% 62% 59%

Yorkshire Bank

59% 52% 80% 35% 57%

Post Office

61% 43% 62% 59% 57%

thinkmoney

51% 54% 74% 44% 56%

Clydesdale Bank

56% 50% 80% 35% 55%

Danske Bank

51% 48% 79% 40% 55%

HSBC

53% 43% 82% 40% 54%

Santander

59% 47% 69% 43% 54%

Bank of Ireland

52% 40% 62% 57% 53%

Natwest

56% 43% 73% 31% 51%

Ulster Bank

48% 31% 70% 33% 45%

Royal Bank of Scotland

47% 30% 71% 31% 45%