Credit cards

Brand Customer
happiness
Customer
trust
Complaints
performance
Transparency
rating
Fairer Finance score

What does this mean?

What does this mean?

What does this mean?

What does this mean?

Gold ribbon: first place

First Direct

First Direct
73% 72% 82% 70% 74%
Gold ribbon

Smile

Smile
60% 52% 76% 80% 67%
Gold ribbon

Co-operative Bank

Co-operative Bank
62% 53% 76% 77% 67%
Gold ribbon

Nationwide

Nationwide
70% 64% 71% 55% 65%
Gold ribbon

British Airways

British Airways
76% 64% 77% 43% 65%
Gold ribbon

Halifax

Halifax
58% 49% 88% 63% 64%
Gold ribbon

Virgin Money

Virgin Money
62% 49% 69% 76% 64%
Gold ribbon

Yorkshire Bank

Yorkshire Bank
58% 52% 80% 64% 64%
Silver ribbon

Saga

Saga
68% 47% 82% 56% 63%
Silver ribbon

Tesco Bank

Tesco Bank
65% 51% 80% 53% 62%
Silver ribbon

American Express

American Express
68% 61% 77% 43% 62%
Silver ribbon

TSB

TSB
58% 51% 80% 57% 62%
Silver ribbon

Sainsbury's

Sainsbury's
63% 50% 78% 54% 61%
Silver ribbon

Clydesdale Bank

Clydesdale Bank
57% 44% 80% 64% 61%
Bronze ribbon

Bank of Scotland

Bank of Scotland
49% 40% 88% 64% 60%
Bronze ribbon

Lloyds Bank

Lloyds Bank
53% 43% 79% 62% 60%
Bronze ribbon

Marks & Spencer

Marks & Spencer
62% 52% 77% 46% 59%
Bronze ribbon

John Lewis

John Lewis
75% 71% 41% 51% 59%

AA

58% 57% 62% 52% 57%

HSBC

51% 44% 82% 52% 57%

Capital One

49% 39% 76% 60% 56%

Amazon

53% 59% 59% 50% 55%

Santander

59% 49% 69% 45% 55%

Bank of Ireland

60% 43% 62% 50% 54%

MBNA

55% 42% 82% 35% 54%

Natwest

52% 43% 73% 44% 53%

Post Office

53% 39% 62% 56% 53%

Barclaycard

54% 44% 69% 39% 51%

Asda Money

60% 44% 57% 37% 50%

Royal Bank of Scotland

44% 34% 71% 44% 48%

Aqua

45% 30% 59% 59% 48%

Debenhams

44% 41% 59% 46% 48%

Creation

49% 33% 57% 50% 47%

Argos

49% 57% 57% 23% 47%

Aquis

42% 56% 57% 28% 46%

Vanquis Bank

43% 34% 57% 41% 44%