Credit cards

Brand Customer
happiness
Customer
trust
Complaints
performance
Transparency
rating
Fairer Finance score

What does this mean?

What does this mean?

What does this mean?

What does this mean?

Gold ribbon: first place

John Lewis

John Lewis
77% 73% 85% 54% 72%
Gold ribbon

First Direct

First Direct
73% 70% 85% 59% 72%
Gold ribbon

Saga

Saga
71% 55% 85% 58% 67%
Gold ribbon

Co-operative Bank

Co-operative Bank
63% 51% 78% 76% 67%
Gold ribbon

Smile

Smile
61% 49% 78% 78% 66%
Gold ribbon

Nationwide

Nationwide
71% 62% 70% 58% 65%
Gold ribbon

British Airways

British Airways
74% 61% 77% 47% 65%
Gold ribbon

Halifax

Halifax
57% 46% 88% 67% 65%
Gold ribbon

American Express

American Express
68% 60% 77% 50% 64%
Silver ribbon

Virgin Money

Virgin Money
63% 48% 62% 78% 63%
Silver ribbon

Yorkshire Bank

Yorkshire Bank
54% 49% 81% 63% 62%
Silver ribbon

Sainsbury's

Sainsbury's
64% 47% 77% 58% 62%
Bronze ribbon

Tesco Bank

Tesco Bank
65% 49% 77% 49% 60%
Bronze ribbon

Bank of Scotland

Bank of Scotland
50% 40% 88% 63% 60%
Bronze ribbon

TSB

TSB
54% 45% 80% 60% 60%
Bronze ribbon

Lloyds Bank

Lloyds Bank
52% 40% 79% 65% 59%
Bronze ribbon

Clydesdale Bank

Clydesdale Bank
54% 38% 81% 63% 59%

HSBC

51% 42% 85% 54% 58%

Marks & Spencer

64% 53% 79% 36% 58%

Capital One

50% 39% 77% 59% 56%

American Airlines

59% 50% 78% 37% 56%

AA

59% 52% 59% 54% 56%

Natwest

51% 40% 73% 56% 55%

Santander

60% 47% 65% 41% 53%

Post Office

55% 41% 59% 58% 53%

Barclaycard

53% 41% 70% 46% 53%

MBNA

55% 40% 78% 38% 53%

Ulster Bank

39% 27% 72% 68% 52%

Bank of Ireland

58% 41% 59% 48% 51%

Royal Bank of Scotland

44% 30% 71% 56% 50%

Debenhams

43% 41% 60% 56% 50%

Asda Money

60% 42% 57% 40% 50%

Argos

51% 58% 64% 25% 49%

Aqua

46% 32% 60% 57% 49%

Creation

52% 36% 57% 45% 47%

House of Fraser

56% 31% 60% 41% 47%

Aquis

40% 50% 64% 26% 45%

Vanquis Bank

43% 31% 64% 32% 42%