Home insurance

Brand Customer
happiness
Customer
trust
Complaints
performance
Transparency
rating
Fairer Finance score

What does this mean?

What does this mean?

What does this mean?

What does this mean?

Gold ribbon: first place

Ecclesiastical

Ecclesiastical
76% 69% 70% 68% 71%
Gold ribbon

Hiscox

Hiscox
60% 54% 80% 72% 66%
Gold ribbon

John Lewis

John Lewis
69% 61% 74% 60% 66%
Gold ribbon

NFU Mutual

NFU Mutual
71% 62% 67% 60% 65%
Gold ribbon

Bank of Scotland

Bank of Scotland
61% 47% 70% 79% 64%
Gold ribbon

Marks & Spencer

Marks & Spencer
64% 56% 67% 70% 64%
Gold ribbon

Nationwide

Nationwide
63% 56% 69% 64% 63%
Gold ribbon

Tesco Bank

Tesco Bank
58% 46% 85% 58% 62%
Gold ribbon

Age UK

Age UK
63% 54% 62% 68% 62%
Gold ribbon

Halifax

Halifax
52% 42% 70% 80% 61%
Gold ribbon

Saga

Saga
61% 49% 74% 60% 61%
Silver ribbon

Lloyds Bank

Lloyds Bank
52% 43% 70% 76% 60%
Bronze ribbon

HSBC

HSBC
54% 46% 69% 66% 59%
Bronze ribbon

More Than

More Than
57% 44% 74% 59% 59%
Bronze ribbon

Sainsbury's

Sainsbury's
56% 46% 77% 56% 59%
Bronze ribbon

Churchill

Churchill
56% 44% 69% 66% 59%
Bronze ribbon

Direct Line

Direct Line
55% 43% 69% 68% 59%
Bronze ribbon

Barclays

Barclays
54% 47% 75% 57% 58%
Bronze ribbon

RIAS

RIAS
63% 51% 66% 52% 58%

LV=

59% 46% 69% 56% 57%

Santander

52% 41% 69% 66% 57%

Insure4Retirement

60% 48% 70% 51% 57%

Privilege

50% 34% 69% 71% 56%

Admiral

53% 44% 75% 52% 56%

RAC

58% 58% 66% 41% 56%

Natwest

52% 44% 69% 57% 55%

Axa

49% 38% 67% 68% 55%

Aviva

55% 46% 69% 49% 55%

Swinton

54% 40% 69% 57% 55%

Co-operative Insurance

59% 48% 72% 41% 55%

Sheilas' Wheels

57% 37% 78% 46% 55%

First Direct

45% 38% 69% 66% 55%

Royal Bank of Scotland

54% 38% 69% 57% 54%

Quotemehappy

48% 31% 69% 65% 53%

Swiftcover

44% 32% 67% 69% 53%

esure

50% 36% 78% 46% 52%

Hastings Direct

53% 38% 69% 50% 52%

Home Protect

51% 36% 67% 54% 52%

Legal & General

52% 42% 64% 49% 52%

Endsleigh

45% 32% 81% 49% 52%

Dial Direct

57% 41% 66% 42% 52%

Post Office

51% 43% 66% 37% 49%

Bradford & Bingley

56% 39% 66% 35% 49%

AA

53% 42% 62% 40% 49%

Budget Insurance

49% 37% 66% 40% 48%

Zurich

42% 35% 66% 44% 47%

Policy Expert

49% 31% 63% 31% 43%