Home insurance

Brand Customer
happiness
Customer
trust
Complaints
performance
Transparency
rating
Fairer Finance score

What does this mean?

What does this mean?

What does this mean?

What does this mean?

Gold ribbon: first place

Ecclesiastical

Ecclesiastical
75% 70% 68% 64% 69%
Gold ribbon

Hiscox

Hiscox
61% 56% 82% 66% 66%
Gold ribbon

NFU Mutual

NFU Mutual
71% 64% 72% 55% 66%
Gold ribbon

John Lewis

John Lewis
69% 59% 75% 57% 65%
Gold ribbon

Marks & Spencer

Marks & Spencer
63% 57% 67% 70% 64%
Gold ribbon

Bank of Scotland

Bank of Scotland
62% 51% 74% 66% 63%
Silver ribbon

Age UK

Age UK
60% 58% 65% 64% 62%
Silver ribbon

Tesco Bank

Tesco Bank
58% 48% 85% 52% 61%
Silver ribbon

Barclays

Barclays
55% 50% 73% 64% 60%
Silver ribbon

Saga

Saga
61% 49% 76% 54% 60%
Silver ribbon

Lloyds Bank

Lloyds Bank
54% 45% 74% 66% 60%
Bronze ribbon

Halifax

Halifax
53% 44% 74% 64% 59%
Bronze ribbon

Santander

Santander
54% 45% 69% 66% 59%
Bronze ribbon

Direct Line

Direct Line
56% 45% 72% 61% 59%
Bronze ribbon

RIAS

RIAS
63% 52% 65% 52% 58%
Bronze ribbon

More Than

More Than
56% 45% 75% 57% 58%
Bronze ribbon

Sainsbury's

Sainsbury's
57% 47% 77% 51% 58%
Bronze ribbon

LV=

LV=
57% 46% 73% 56% 58%
Bronze ribbon

HSBC

HSBC
56% 47% 69% 59% 58%
Bronze ribbon

Churchill

Churchill
54% 44% 72% 60% 58%

Sheilas' Wheels

63% 42% 81% 44% 57%

Royal Bank of Scotland

53% 43% 72% 59% 57%

Natwest

51% 43% 72% 59% 56%

RAC

58% 56% 75% 33% 56%

Admiral

54% 45% 74% 49% 55%

Co-operative Insurance

59% 48% 75% 41% 55%

Privilege

49% 34% 72% 64% 55%

Axa

49% 37% 67% 64% 54%

Endsleigh

50% 38% 85% 45% 54%

First Direct

48% 39% 69% 62% 54%

Swinton

54% 42% 71% 50% 54%

Quotemehappy

49% 31% 69% 66% 54%

Aviva

55% 47% 69% 44% 54%

esure

52% 38% 81% 44% 54%

Swiftcover

46% 35% 67% 65% 53%

Insure4Retirement

59% 47% 60% 47% 53%

Legal & General

51% 42% 67% 50% 53%

Dial Direct

59% 40% 75% 33% 52%

Hastings Direct

49% 39% 70% 51% 52%

Post Office

55% 46% 75% 32% 52%

Zurich

47% 37% 77% 45% 52%

HomeProtect

49% 34% 67% 50% 50%

AA

52% 43% 64% 38% 49%

Bradford & Bingley

50% 33% 75% 39% 49%

Policy Expert

46% 31% 71% 38% 47%

Budget Insurance

40% 30% 75% 40% 46%