Mortgages

Brand Customer
happiness
Customer
trust
Complaints
performance
Transparency
rating
Fairer Finance score

What does this mean?

What does this mean?

What does this mean?

What does this mean?

Gold ribbon: first place

Yorkshire Building Society

Yorkshire Building Society
70% 56% 84% 62% 68%
Gold ribbon

Nationwide

Nationwide
69% 58% 74% 64% 66%
Gold ribbon

TSB

TSB
63% 51% 76% 70% 65%
Gold ribbon

Coventry Building Society

Coventry Building Society
55% 49% 95% 57% 64%
Gold ribbon

First Direct

First Direct
68% 57% 74% 46% 61%
Silver ribbon

Skipton Building Society

Skipton Building Society
59% 51% 82% 50% 60%
Silver ribbon

Chelsea Building Society

Chelsea Building Society
51% 44% 84% 62% 60%
Silver ribbon

Lloyds Bank

Lloyds Bank
61% 53% 79% 47% 60%
Silver ribbon

Clydesdale Bank

Clydesdale Bank
58% 47% 71% 61% 59%
Bronze ribbon

Bank of Ireland

Bank of Ireland
52% 40% 85% 49% 57%

Virgin Money

48% 40% 79% 58% 56%

Halifax

54% 42% 78% 47% 55%

Santander

49% 36% 67% 68% 55%

Barclays

53% 38% 69% 59% 55%

Yorkshire Bank

47% 37% 71% 61% 54%

HSBC

54% 41% 74% 46% 54%

Bank of Scotland

49% 41% 78% 44% 53%

Leeds Building Society

48% 39% 72% 44% 51%

Natwest

53% 43% 72% 30% 49%

Co-operative Bank

49% 36% 72% 39% 49%

Royal Bank of Scotland

41% 27% 73% 30% 43%