Mortgages

Brand Customer
happiness
Customer
trust
Complaints
performance
Transparency
rating
Fairer Finance score

What does this mean?

What does this mean?

What does this mean?

What does this mean?

Gold ribbon: first place

Yorkshire Building Society

Yorkshire Building Society
71% 55% 82% 54% 65%
Gold ribbon

Nationwide

Nationwide
67% 57% 70% 61% 64%
Gold ribbon

Coventry Building Society

Coventry Building Society
60% 49% 94% 48% 63%
Gold ribbon

First Direct

First Direct
72% 60% 73% 45% 63%
Gold ribbon

TSB

TSB
57% 44% 76% 63% 60%
Gold ribbon

Skipton Building Society

Skipton Building Society
58% 52% 77% 51% 60%
Silver ribbon

Chelsea Building Society

Chelsea Building Society
57% 42% 82% 54% 59%
Bronze ribbon

Lloyds Bank

Lloyds Bank
59% 50% 73% 44% 57%

Clydesdale Bank

57% 43% 72% 52% 56%

Bank of Ireland

52% 42% 82% 43% 55%

Yorkshire Bank

51% 40% 72% 52% 54%

HSBC

56% 40% 73% 43% 53%

Bank of Scotland

52% 43% 75% 40% 52%

Halifax

52% 39% 75% 42% 52%

Barclays

54% 36% 67% 48% 51%

Santander

48% 33% 60% 55% 49%

Leeds Building Society

48% 38% 69% 41% 49%

Natwest

53% 39% 70% 34% 49%

Virgin Money

46% 40% 70% 31% 47%

Co-operative Bank

46% 33% 68% 38% 46%

Royal Bank of Scotland

42% 23% 72% 34% 43%