Personal loans

Brand Customer
happiness
Customer
trust
Complaints
performance
Transparency
rating
Fairer Finance score

What does this mean?

What does this mean?

What does this mean?

What does this mean?

Gold ribbon: first place

Zopa

Zopa
81% 66% 90% 57% 73%
Gold ribbon

First Direct

First Direct
72% 67% 82% 60% 70%
Gold ribbon

Nationwide

Nationwide
62% 58% 71% 61% 63%
Gold ribbon

Tesco Bank

Tesco Bank
65% 48% 80% 52% 61%
Gold ribbon

Hitachi Personal Finance

Hitachi Personal Finance
69% 55% 65% 56% 61%
Gold ribbon

Co-operative Bank

Co-operative Bank
60% 55% 76% 53% 61%
Gold ribbon

Sainsbury's

Sainsbury's
58% 44% 78% 64% 61%
Silver ribbon

Halifax

Halifax
63% 54% 88% 33% 60%
Bronze ribbon

Lloyds Bank

Lloyds Bank
50% 42% 79% 63% 59%
Bronze ribbon

HSBC

HSBC
48% 41% 82% 60% 58%
Bronze ribbon

Barclays

Barclays
53% 48% 69% 61% 58%
Bronze ribbon

Clydesdale Bank

Clydesdale Bank
66% 46% 80% 38% 58%

Marks & Spencer

58% 57% 77% 37% 57%

TSB

47% 38% 80% 61% 57%

Santander

58% 48% 69% 50% 57%

Bank of Scotland

48% 52% 88% 33% 55%

Natwest

53% 44% 73% 44% 54%

Amigo loans

24% 36% 83% 71% 54%

AA

45% 49% 62% 54% 53%

118 118 Money

51% 49% 78% 30% 52%

Yorkshire Bank

49% 37% 80% 38% 51%

Bank of Ireland

46% 66% 62% 13% 47%

Argos

44% 53% 57% 24% 45%

Royal Bank of Scotland

40% 23% 71% 44% 45%

Creation

47% 40% 57% 26% 43%