Personal loans

Brand Customer
happiness
Customer
trust
Complaints
performance
Transparency
rating
Fairer Finance score

What does this mean?

What does this mean?

What does this mean?

What does this mean?

Gold ribbon: first place

Zopa

Zopa
86% 70% 87% 54% 74%
Gold ribbon

First Direct

First Direct
70% 65% 85% 54% 68%
Gold ribbon

Halifax

Halifax
58% 48% 88% 60% 63%
Gold ribbon

Sainsbury's

Sainsbury's
61% 49% 77% 65% 63%
Silver ribbon

Hitachi Personal Finance

Hitachi Personal Finance
64% 50% 66% 65% 61%
Silver ribbon

Tesco Bank

Tesco Bank
67% 49% 77% 51% 61%
Silver ribbon

Co-operative Bank

Co-operative Bank
60% 56% 78% 48% 60%
Silver ribbon

Nationwide

Nationwide
59% 54% 70% 57% 60%
Silver ribbon

Clydesdale Bank

Clydesdale Bank
69% 47% 81% 43% 60%
Bronze ribbon

Amigo loans

Amigo loans
44% 39% 84% 69% 59%
Bronze ribbon

HSBC

HSBC
45% 36% 85% 69% 59%
Bronze ribbon

Bank of Scotland

Bank of Scotland
51% 44% 88% 51% 58%
Bronze ribbon

Santander

Santander
56% 47% 66% 62% 58%

Marks & Spencer

59% 58% 79% 31% 57%

TSB

47% 37% 80% 64% 57%

Barclays

51% 42% 70% 52% 54%

Lloyds Bank

46% 35% 79% 55% 54%

Yorkshire Bank

45% 35% 81% 43% 51%

Natwest

45% 37% 73% 40% 49%

AA

51% 41% 59% 44% 49%

Royal Bank of Scotland

42% 23% 71% 40% 44%

Bank of Ireland

45% 59% 59% 13% 44%

Argos

44% 52% 57% 18% 43%

Creation

53% 41% 57% 14% 41%