Savings accounts

Brand Customer
happiness
Customer
trust
Complaints
performance
Transparency
rating
Fairer Finance score

What does this mean?

What does this mean?

What does this mean?

What does this mean?

Gold ribbon: first place

Coventry Building Society

Coventry Building Society
68% 62% 95% 75% 75%
Gold ribbon

TSB

TSB
59% 59% 80% 80% 69%
Gold ribbon

Newcastle Building Society

Newcastle Building Society
58% 54% 82% 77% 68%
Gold ribbon

Skipton Building Society

Skipton Building Society
62% 57% 82% 69% 68%
Gold ribbon

Principality Building Society

Principality Building Society
64% 60% 80% 65% 67%
Gold ribbon

Nationwide

Nationwide
58% 61% 71% 76% 67%
Silver ribbon

Smile

Smile
51% 64% 76% 67% 64%
Silver ribbon

First Direct

First Direct
65% 67% 82% 42% 64%
Silver ribbon

Leeds Building Society

Leeds Building Society
61% 57% 78% 59% 64%
Silver ribbon

Clydesdale Bank

Clydesdale Bank
57% 54% 80% 60% 63%
Bronze ribbon

Co-operative Bank

Co-operative Bank
51% 51% 76% 68% 62%

Yorkshire Building Society

62% 52% 79% 51% 61%

Halifax

47% 47% 88% 61% 61%

National Savings & Investments

49% 54% 77% 61% 60%

ICICI Bank

53% 51% 78% 59% 60%

Lloyds Bank

44% 44% 79% 73% 60%

Kent Reliance

60% 56% 77% 48% 60%

Aldermore

57% 52% 77% 50% 59%

Bank of Scotland

43% 41% 88% 63% 59%

Sainsbury's

48% 47% 78% 62% 58%

Yorkshire Bank

43% 49% 80% 60% 58%

Scottish Widows

54% 44% 86% 48% 58%

Tesco Bank

51% 44% 80% 56% 58%

Birmingham Midshires

53% 48% 88% 40% 57%

Virgin Money

51% 46% 69% 58% 56%

Chelsea Building Society

44% 43% 79% 54% 55%

Santander

45% 44% 69% 59% 54%

AA

55% 60% 62% 39% 54%

Barclays

44% 45% 69% 57% 54%

HSBC

40% 41% 82% 46% 52%

Marks & Spencer

43% 49% 77% 38% 52%

Post Office

46% 48% 62% 42% 50%

Natwest

42% 44% 73% 37% 49%

Royal Bank of Scotland

38% 32% 71% 37% 44%