Blog posts on Bank accounts – Page 3

Lloyds Bank has poured its online banking terms and conditions into a short video. It's surely the future, but Lloyds' first attempt only gets a three out of 10 from Fairer Finance.

The Financial Ombudsman's latest set of case studies reveals that banks are still failing to be clear with their customers when they cut interest rates.

TSB has only just begun staking its claim as a challenger bank that does things differently. The last thing it needs is to be bought by an old school private bank with a different agenda.

The latest Financial Ombudsman Service complaints figures demonstrate that cultural change has barely begun within most banks and insurers.

Airlines, credit card companies and train operators revel in the business of handing out enormous penalties to customers who make a mistake. It's got to stop.

The conclusion of the FCA's market study into savings includes an interesting proposal to break down the barriers that have stopped so-called "account aggregators" from being successful. It's a move that could radically change how we interact with banks and insurers.

The Royal Bank of Scotland is to scrap short-term bonuses for its senior executives. It's the first real indication that the bank is serious about changing its culture.

Natale Ceeney's premature departure from HSBC illustrates just how difficult it can be to deliver cultural change in large established financial services businesses.

A group of small building societies are considering sharing resources so they can offer day to day banking services to their customers.

Virgin Money's chief executive cashed in 2m of shares as her company came to market last week - and is sitting on another 6m of stock. It sends the wrong message to its customers.

The Competition & Markets Authority has confirmed it will launch an investigation into the UK banking sector. The negative responses from some banks are perhaps the clearest indication that reform is needed.

Years of under-investment in IT systems causes misery for banking and insurance customers every day. It's up to the regulator to ensure that banks and insurers don't slip behind again.