29th October 2014
Why do building societies ever rip off their customers?
Yorkshire Building Society has been fined 4.1m for treating struggling mortgage customers unfairly. It's the company's second fine in six months. Why is a business that is owned by its customers doing so badly by them?
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15th October 2014
The unlikely winners in the bank switching wars
Halifax and Santander are cleaning up in the bank account switching market - even though their customer happiness scores are below average.
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7th October 2014
Is it really possible to reward loyalty?
Natwest is the latest bank to promise to offer its best deals to new as well as existing customers. But rewarding loyalty tends to come at the cost of offering good market leading deals. Is that really what customers want?
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1st October 2014
Is this really the most popular bank on the high street?
Customer satisfaction polling is gaining ever more prominence in the world of banking and insurance. But there's significant variations in the results - so who's right?
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30th September 2014
Would you like me to read the disclaimer or put it in the post, sir?
Calls to banks and insurers often end with lengthy disclaimers. But they're too often box-ticking exercises rather than focused on arming customers with the information they need.
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22nd September 2014
Who are the best banks and insurers this autumn?
Fairer Finance has published its new ratings, and has made some changes to its methodology. So who's top and who's not in this autumn's rankings?
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