Blog

By Kate Doran

2020 was an extremely strange year that saw us looking for alternatives to social gatherings to cheer ourselves up. Sat at home and unable to go out, many of us turned to online shopping as a means of lifting our spirits. As shoppers bought more and attempted to make funds last longer, the buy-now-pay-later (BNPL) market trebled in size. As a result, calls were made to regulators to investigate; culminating in the Woolard report published earlier this month.

By James Daley

With a million other routes to market, why do we continue to allow firms to invade people's privacy by selling on their front doorstep?

By James Daley

Few firms have attempted to write their terms and conditions in plain English. But it's no longer just a nice to have.

By James Daley

Review sites have become adept at giving a rosy view of all companies. So who can consumers actually trust when they're buying something?

By James Daley

The FCA's move to ban the loyalty penalty will do little to public trust in the industry

By James Daley

Being an open an honest with customers builds trust and loyalty. The evidence suggests that it may even allow you to push your prices up

By James Daley

With a growing focus on banks' and insurers' social and environmental track records, it's time for companies to turn CSR programmes into more than a play for positive publicity

By James Daley

The regulator has issued new guidance calling on insurers to review the value of their policies in light of the lockdown. But it appears to provide a get out for car insurers who are in for a bumper year.

By James Daley

Our Spring 2020 life insurance ratings are live - but with few insurers having published their 2019 claims data, the full update won't come until the autumn

By James Daley

In the midst of a global pandemic, it's more important than ever to treat customers fairly.