All the latest insight and commentary from James Daley and the Fairer Finance team.

Blog

​Hardwiring inclusivity into our document analysis and awards

12 May 2020

​Hardwiring inclusivity into our document analysis and awards

Alice Taylor

This simple trick is something all firms can adopt and has the potential to unlock 3 million consumers.

Blog

The coronavirus pandemic and travel insurance

7 May 2020

The coronavirus pandemic and travel insurance

We've established a guide so you can protect yourself when making a travel insurance claim, during the coronavirus pandemic.

Blog

Spring 2020 Customer Experience Update

15 April 2020

Spring 2020 Customer Experience Update

It’s Spring and with the arrival of the blossom and the Easter bunny, Fairer Finance are releasing the first round of Customer Experience ratings for 2020.

Blog

The FCA's war on low savings rates is a waste of energy

10 January 2020

The FCA's war on low savings rates is a waste of energy

James Daley

The FCA has announced plans to force savings providers to get rid of accounts paying derisory rates. But it's unlikely to have much impact, and there are bigger battles to be fighting.

Blog

Our partnership with The Times

4 December 2019

Our partnership with The Times

The Fairer Finance Team

The Times & Sunday Times have launched a new money website, called Money Mentor. All of Fairer Finance's ratings are published on the site - as well as some new ratings which we created specifically for the partnership.

Blog

How showing last year's premium on renewal letters led to a reduction in switching

6 November 2019

How showing last year's premium on renewal letters led to a reduction in switching

James Daley

Forcing insurers to put last year's renewal price on their letters was the right thing to do. But the FCA's analysis shows it's not had the impact that anyone had expected

Blog

FCA considers banning insurance dual pricing

6 November 2019

FCA considers banning insurance dual pricing

James Daley

The FCA has published its interim report of its general insurance market study. It's left some radical measures on the table, but everything's still up for grabs.

Blog

How to make critical illness definitions clear and simple

5 November 2019

How to make critical illness definitions clear and simple

Rory Cardwell

Do customers understand what Aorta graft surgery or Creutzfeldt-Jakob disease is? The challenge of simplifying protections policies.

Blog

If it looks like a bank and acts like a bank - it could be an EMI

31 October 2019

If it looks like a bank and acts like a bank - it could be an EMI

Peter Roper

Increasingly, current accounts are being provided by Electronic Money Institutions (EMIs) and payment institutions. What does this mean for the future of banking?

Blog

Barclays accelerates UK towards a cash crisis

9 October 2019

Barclays accelerates UK towards a cash crisis

James Daley

Barclays has announced it will no longer allow its customers to withdraw cash at Post Office branches from 2020. It's a decision that has far reaching implications for the stability of the whole cash infrastructure.