All the latest insight and commentary from James Daley and the Fairer Finance team.

Blog

Woolard report changes the game for Buy Now Pay Later firms

18 February 2021

Woolard report changes the game for Buy Now Pay Later firms

Kate Doran

2020 was an extremely strange year that saw us looking for alternatives to social gatherings to cheer ourselves up. Sat at home and unable to go out, many of us turned to online shopping as a means of lifting our spirits. As shoppers bought more and attempted to make funds last longer, the buy-now-pay-later (BNPL) market trebled in size. As a result, calls were made to regulators to investigate; culminating in the Woolard report published earlier this month.

Blog

Time for a ban on doorstep selling?

22 December 2020

Time for a ban on doorstep selling?

James Daley

With a million other routes to market, why do we continue to allow firms to invade people's privacy by selling on their front doorstep?

Blog

Why clear Ts&Cs is becoming business critical

29 November 2020

Why clear Ts&Cs is becoming business critical

James Daley

Few firms have attempted to write their terms and conditions in plain English. But it's no longer just a nice to have.

Blog

Fake reviews are a serious problem

30 October 2020

Fake reviews are a serious problem

James Daley

Review sites have become adept at giving a rosy view of all companies. So who can consumers actually trust when they're buying something?

Blog

Banning dual pricing will open a new set of problems for insurers

23 September 2020

Banning dual pricing will open a new set of problems for insurers

James Daley

The FCA's move to ban the loyalty penalty will do little to public trust in the industry

Blog

How to put your prices up and make your customers happier

10 September 2020

How to put your prices up and make your customers happier

James Daley

Being an open an honest with customers builds trust and loyalty. The evidence suggests that it may even allow you to push your prices up

Blog

Time for financial services CSR programmes to become more than PR

27 August 2020

Time for financial services CSR programmes to become more than PR

James Daley

With a growing focus on banks' and insurers' social and environmental track records, it's time for companies to turn CSR programmes into more than a play for positive publicity

Blog

FCA lets car insurers off the hook on lockdown refunds

3 June 2020

FCA lets car insurers off the hook on lockdown refunds

James Daley

The regulator has issued new guidance calling on insurers to review the value of their policies in light of the lockdown. But it appears to provide a get out for car insurers who are in for a bumper year.

Blog

Life - but not as we know it

12 May 2020

Life - but not as we know it

James Daley

Our Spring 2020 life insurance ratings are live - but with few insurers having published their 2019 claims data, the full update won't come until the autumn

Blog

Coronavirus: Treating customers fairly in a pandemic

12 May 2020

Coronavirus: Treating customers fairly in a pandemic

James Daley

In the midst of a global pandemic, it's more important than ever to treat customers fairly.