All the latest insight and commentary from James Daley and the Fairer Finance team.
Blog
9 October 2023
Has the Consumer Duty made any difference?
The effect of the biggest change in financial services regulation for 20 years is still hard to see. But the first signs of change are starting to emerge
Blog
26 September 2023
Should dynamic pricing be banned?
Prices that change by the minute make it impossible for consumers to compare and make informed decisions. It's time for the CMA to step in and draw some boundaries
Blog
13 September 2023
Unlocking net zero - how can home insurers help?
Home insurers can learn from other sectors to better support customers who want to make their homes more sustainable.
Blog
6 September 2023
Five Trends in User Experience on Banking and Insurance Websites
How are providers changing their online journeys to meet the challenge of the Consumer Duty?
Blog
3 August 2023
The FCA's latest Financial Lives survey reveals some troubling facts about communications in the insurance sector
FCA data shows the scale of the task facing insurers when it comes to improving customer understanding.
Blog
20 July 2023
Can banks claim that their current accounts offer fair value?
With interest rates now at 5%, most current accounts still pay no interest at all. Is that fair value?
Blog
6 July 2023
The Fairer Finance Trust in Insurance Index
Fairer Finance's polling data suggests trust in insurance is rising - but some sectors are doing better than others.
Blog
28 June 2023
Why the Government's new mortgage charter is meaningless
The industry and government partnership to support homeowners is pure style, no substance
Blog
23 May 2023
Fairer Finance’s New Private Medical Insurance Customer Experience Ratings
How does Private Medical Insurance measure up when it comes to treating customers well?
Blog
9 May 2023
As Interest Rates Rise and Promotional Periods Shrink, Credit Card Transparency is More Important than Ever
Interest rates have been on the rise while promotional periods are becoming shorter. What does this mean for borrowers, and how can providers ensure they keep their customers informed?