All the latest insight and commentary from James Daley and the Fairer Finance team.

Blog

20 November 2018

Who's winning the race to the bottom on quality in travel insurance?

James Daley

Today's front page story in the Times levels serious allegations against one of the UK's largest travel insurers - and tells a cautionary tale about the authenticity of ratings and reviews.

Blog

2 November 2018

Why I won’t be adding my rent payments to my credit score

Thomas Brennan-Siegert

Although I'd like to (and need to) add my monthly rent payments to my credit score, there's just one problem stopping me - trust.

Blog

31 October 2018

What will the FCA's insurance market study mean for insurers?

James Daley

The FCA has launched a wide ranging market study into the home and motor insurance markets - with a particular focus on pricing. Will it find the answers to some long standing problems in these markets?

Blog

26 October 2018

Wedding insurance: after the honeymoon

Thomas Brennan-Siegert

Your wedding is meant to be the happiest day of your life. But would you repeat it a year later?

Blog

26 October 2018

The problem with prescriptive regulation

Oliver Broadhurst

Prescriptive regulation is a useful tool to ensure firms act in their customers' best interests. So why isn't it working?

Blog

26 October 2018

The easiest change you can make to improve your customer experience

Oliver Broadhurst

Businesses could be missing out on nearly 3 million potential customers - all because of 'colour contrast'.

Blog

26 October 2018

GDPR: who's not playing by the rules?

Rory Cardwell

As we wait for the first GDPR fines to start rolling in, we ask: are financial services at risk?

Blog

2 October 2018

A silver lining to Brexit: the opportunity to rethink our clumsy disclosure regime

James Daley

European regulations have imposed an ever greater number of onerous disclosure requirements on UK firms - achieving the opposite of what they set out to. But the FCA is already starting to think to a day when we can roll those rules back.

Blog

15 August 2018

What's the right way to measure quality in banking?

James Daley

The CMA has forced banks to start publishing polling data, showing how likely their customers are to recommend them. It's an important step by the regulator, but do the results provide the right answers?

Blog

13 August 2018

The consequences of a cashless society

James Daley

Cash usage is plummeting. Yet millions of people still rely on it. If we want to protect cash, now is the time to start finding the answers to some difficult questions.