All the latest insight and commentary from James Daley and the Fairer Finance team.
Blog
30 October 2020
Fake reviews are a serious problem
Review sites have become adept at giving a rosy view of all companies. So who can consumers actually trust when they're buying something?
Blog
23 September 2020
Banning dual pricing will open a new set of problems for insurers
The FCA's move to ban the loyalty penalty will do little to public trust in the industry
Blog
10 September 2020
How to put your prices up and make your customers happier
Being an open an honest with customers builds trust and loyalty. The evidence suggests that it may even allow you to push your prices up
Blog
27 August 2020
Time for financial services CSR programmes to become more than PR
With a growing focus on banks' and insurers' social and environmental track records, it's time for companies to turn CSR programmes into more than a play for positive publicity
Blog
3 June 2020
FCA lets car insurers off the hook on lockdown refunds
The regulator has issued new guidance calling on insurers to review the value of their policies in light of the lockdown. But it appears to provide a get out for car insurers who are in for a bumper year.
Blog
12 May 2020
Life - but not as we know it
Our Spring 2020 life insurance ratings are live - but with few insurers having published their 2019 claims data, the full update won't come until the autumn
Blog
12 May 2020
Coronavirus: Treating customers fairly in a pandemic
In the midst of a global pandemic, it's more important than ever to treat customers fairly.
Blog
12 May 2020
Are the FCA's new overdraft rules working?
Have the latest FCA overdraft reforms achieved their goal? We've been crunching the numbers.
Blog
12 May 2020
Hardwiring inclusivity into our document analysis and awards
This simple trick is something all firms can adopt and has the potential to unlock 3 million consumers.
Blog
7 May 2020