All the latest insight and commentary from James Daley and the Fairer Finance team.
Blog
22 October 2015
Is this the beginning of a new era for our banks?
The Competition & Markets Authority has published its interim report into the retail banking sector. But are its ideas good enough - and will they ever see the light of day?
Blog
20 October 2015
Why do insurers think e-cigarettes are dangerous?
Admitting that you use e-cigarettes could cost you thousands of pounds in additional life insurance premiums. So what do insurers know that we don't about the health effects of vaping?
Blog
14 October 2015
Computer says no
Banks that don't invest in good IT systems can wave goodbye to any aspirations they have to offer good customer service.
Blog
7 October 2015
Does our mortgage market work?
The regulator is considering whether it needs to launch a full blown inquiry into the state of competition in our mortgage market. We'd be in full support.
Blog
30 September 2015
Who’s the fairest of them all in the savings and mortgage markets?
Building societies sit at the top of Fairer Finance's new savings and mortgage tables. But a few banks make it into the top end of our new rankings as well.
Blog
15 September 2015
My day in court against First Great Western. The winner is…
When First Great Western charged me £109 for an honest mistake, I took them all the way to the small claims court. The judge's outcome was always irrelevant. The moral victory was always mine.
Blog
14 September 2015
Santander: Simple, personal and not very fair
Now that Santander has lured several hundred thousand people to sign up to its 123 current account and credit card, it's putting the fees up 150%. It's a gutless move from a company that has made little progress in changing its culture.
Blog
11 September 2015
TSB’s struggle to shake up the banking sector
TSB's latest 5% current account deal is unlikely to give it the traction it's looking for as Britain's leading challenger bank.
Blog
1 September 2015
What’s the right way to advertise loans?
Lending money is one of the most important services that banks offer. But it can also be one of the most lethal. So should advertising be banned?
Blog
21 August 2015
Are phone companies mis-selling their plans?
With people using ever more data on their smartphones, the monthly limits on most packages are often too little. Should phone companies be doing more to future proof their phone plans?